dave essLocal Guide · 19 reviewsTotal number of Google reviews dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery polite and efficient. Will use them again as we continue to purge.
Junk in the Truck Junk Removal & Hauling
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%41+2.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 62 furniture removal servicesPosition by Experts Score among all companies we track in this category. · better than 30%
5.0 ★★★★★ 814 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review
Junk in the Truck Junk Removal & Hauling at a glance
Customers consistently praise the service for its punctuality, professional demeanor, and upfront pricing, noting that crews often arrive the same day with efficient communication. Reviewers highlight the careful handling of heavy items and the thorough cleanup of the area after removal. The sole negative review cites a significant price increase and damage during a separate moving service, contrasting the positive experience with standard junk removal.
- Google rating: 5.0 out of 5 from 814 reviews (99% five-star).
- Reviews on this page: 814 Google reviews (752 with written comments, 94 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 26, 2026.
- Service: Furniture Removal Service serving Wheaton, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk in the Truck Junk Removal & Hauling: 98/100 on this factor. Category median: 98.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk in the Truck Junk Removal & Hauling: 97/100 on this factor. Category median: 98.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk in the Truck Junk Removal & Hauling: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk in the Truck Junk Removal & Hauling: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk in the Truck Junk Removal & Hauling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk in the Truck Junk Removal & Hauling: 41/100 on this factor. Category median: 79.C
41
Bar = this company · dark tick = category median.
Star ratings
814 Google reviews we collected
- 5 stars80999%
- 4 stars30%
- 3 stars00%
- 2 stars00%
- 1 star20%
Praise vs complaints
Phrases our text analysis found in 752 written reviews
- Praise1,784100%
- Complaints80%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1529%
- Reasonable3467%
- Overpriced00%
- Not sure24%
Topic share
How often each topic comes up in the written reviews
- Speed & response46126%
- Staff & attitude42324%
- Would recommend31718%
- Price & value24414%
- Quality & results22413%
- Communication794%
- Honesty & trust442%
What customers talk about
We read 752 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Marcus and Alonzo were very professional and quick.”
“Matt and Brandon were great, were delayed and told us in advance also advised arrival time, very polite, introduced themselves asked were items were,…”
“Removers were timely, professional, courteous and quick.”
“Highly recommend, and when the need arises, I will call on your team again.”
“Very professional and friendly to pick up furniture for removal (5 stars) , but as far as moving the rest to public storage (1 miles away, 5 minutes )…”
“I called Junk in the Truck and within a few hours they came and handled it for us at a reasonable price.”
“The loaded the truck in an organized manner, and got the job done quickly.”
“Pick up is fine, but moving is terrible (1 star) My fault for not seeing reviews for moving items and they never gave us an estimate to solidify the d…”
“Their communication throughout the entire process was absolutely superior, and their prices were very affordable.”
“UPFRONT PRICING so you don't feel scammed or worried the whole time.”
People customers mention
- Max 58 reviews
- Trunk 25 reviews
- Marcus 16 reviews
- Dan 16 reviews
- Preston 14 reviews
- Jenna 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk in the Truck Junk Removal & Hauling for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
ddejong11Local Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Called this office, pick was scheduled for the following day. Such nice strong men to move our heavy pieces. They were polite, and very respectful of our home when removing our unwanted furniture. We will definitely use them in the future.
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great job! So helpful in removing all of our unwanted items! Highly recommend!
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Removers were timely, professional, courteous and quick. I appreciated their efforts.
gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mac and Gavin responded within 20 mins got me loaded up and garbage out of our garage. Thank you so much
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wow! Thank you for providing the service, on the day requested! Your team was professional, fast and very strong! Highly recommend, and when the need arises, I will call on your team again. Thank you!
SHARI7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Junk in the Truck Removal Guys were amazing!!! Problem Solvers and clean. Seriously, they asked for a rake and cleaned up all the mess. UPFRONT PRICING so you don't feel scammed or worried the whole time. FAST-- texted back the next day and came right away. They took away our hot tub (no easy task!) Thank you!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Furniture removal | 81 | — |
| House & garage cleanouts | 79 | — |
| Junk removal | 74 | — |
| Moving-related junk removal | 47 | — |
| Donated goods pickup | 32 | — |
| Construction debris removal | 24 | — |
| Electronic waste removal & disposal | 15 | — |
| Yard debris removal | 14 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 814 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
ddejong11Local Guide · 26 reviewsTotal number of Google reviews ddejong11 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled this office, pick was scheduled for the following day. Such nice strong men to move our heavy pieces. They were polite, and very respectful of our home when removing our unwanted furniture. We will definitely use them in the future.
Response from the owner · 2 days ago
Thank you so much for the kind review! Glad our team could make your furniture removal in Chicagoland easy. Your home deserves to be treated with care. We look forward to helping you again! -Max
Susan Higdon2 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job! So helpful in removing all of our unwanted items! Highly recommend!
Response from the owner · 6 days ago
Thank you, Susan! Glad we could help clear out your unwanted items in Chicagoland and make the process easy for you. We'll be here if you need us again! -Max
E. R.Local Guide · 251 reviewsTotal number of Google reviews E. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience. Marcus and Alonzo were very professional and quick.
Response from the owner · a week ago
Thank you so much! Glad to know that Marcus and Alonzo made your experience with our services in Chicagoland quick and easy for you. -Max
Wonjae Lee5 reviewsTotal number of Google reviews Wonjae has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good!!sevice
Response from the owner · a week ago
Thank you, Wonjae! We’re glad you had a great experience with us and our services here in Chicagoland. Thank you for your business and support! -Max
Paul Opiela7 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn rime and reasoable. Thanks to Marcus and Alonso
Response from the owner · a week ago
Thanks, Paul! We’re glad Marcus and Alonso made the experience in Chicagoland smooth and reasonably priced. Thank you for your business! -Max
Thomas Kiser2 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRemovers were timely, professional, courteous and quick. I appreciated their efforts.
Response from the owner · a week ago
Thanks, Thomas! We’re glad our team made the junk removal experience in Chicagoland quick, professional, and easy for you. -Max
Mary Heide3 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey came the day I called. Excellent service
Response from the owner · a week ago
Thanks so much, Mary! Glad we could help you out the same day you called. We appreciate your support here in Chicagoland! -Max
gary hanna2 reviewsTotal number of Google reviews gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMac and Gavin responded within 20 mins got me loaded up and garbage out of our garage. Thank you so much
Response from the owner · a week ago
Thanks, Gary! Glad that Mac and Gavin could get your garage junk removal in Chicagoland taken care of so quickly. We appreciate your business. -Max
Lisa Vargo1 reviewTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWow! Thank you for providing the service, on the day requested! Your team was professional, fast and very strong! Highly recommend, and when the need arises, I will call on your team again. Thank you!
Response from the owner · 2 weeks ago
Thank you, Lisa! We’re thankful to be able to provide you our services, take care of your junk removal in Chicagoland, and get the job done fast. We'll be here and we look forward to helping you again! -Max
Business details
- Address: 4485 IL-71, Oswego, IL 60543
- Phone: (630) 689-6899
- Website: junkinthetruck.us
- Service area: Wheaton, IL