Junk removal service · Norwalk, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#173 of 280 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
5.0★★★★★338 Google reviews
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the punctuality, efficiency, and friendly professionalism of Junk King Anaheim crews during junk removal and cleanout services. Reviewers note that pricing is generally transparent and reasonable, with staff often communicating proactively about arrival times. While most feedback is positive, a minority of customers expressed dissatisfaction with specific pricing amounts or minor incidents involving item handling.
Google rating: 5.0 out of 5 from 338 reviews (97% five-star).
Reviews on this page: 338 Google reviews (281 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Junk King AnaheimJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk King Anaheim: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk King Anaheim: 95/100 on this factor. Category median: 98.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk King Anaheim: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk King Anaheim: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk King Anaheim: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk King Anaheim: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
338 Google reviews we collected
5.0of 5
5 stars32897%
4 stars72%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
99%praise
Praise59299%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16728%
Staff & attitude16628%
Quality & results8314%
Price & value7613%
Would recommend7012%
Communication244%
Honesty & trust92%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were efficient, quick, and easy to work with, and the six of them knocked out a big job in about four hours.”
“The guys were great, friendly & knowledgeable about what needed to be done.”
“Ryan and Roylee were on time and did a fantastic job!”
“They were flexible with what we needed, and the pricing was fair and completely transparent, with no surprises.”
“I'd definitely use Junk King again and recommend them to anyone who needs a cleanout.”
“If they are running behind, they always keep you in the loop and communicate well.”
“From start to finish, everything was smooth, fast, and honestly way easier than I expected.”
People customers mention
Gustavo20 reviews
Jose8 reviews
Kings8 reviews
Nate8 reviews
Roy7 reviews
Ryan7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk King Anaheim for 8 kinds of job. Pick one to see what they paid and said.
Carol8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The guys were great, friendly & knowledgeable about what needed to be done. I would use them again in a heartbeat if necessary
Andrew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience with Junk King!
Ryan and his crew were awesome. They were efficient, quick, and easy to work with, and the six of them knocked out a big job in about four hours. They were flexible with what we needed, and the pricing was fair and completely transparent, with no surprises. I'd definitely use Junk…
taylor17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Quick, courteous, reasonably priced. Easy. Reliable. What more needs to be said?
CGLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
oh wow, this team was amazing
I called yesterday evening to schedule. They showed up this morning at exactly the time they said they would and even called me 30 minutes in advance.
It was way more reasonably priced than I expected and the team that showed up was so friendly and efficient
They were perfect. I would…
RPW1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ryan, Roy, and Lee all worked together with other members of their team to remove a large amount of very bulky and very heavy junk I needed removed, and at a price I could afford. They were all polite and friendly, worked quickly, efficiently, and cleaned up afterwards to get the job done to my great satisfaction.
Steve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Staff was very courteous when picking up my items appreciate all their help. Will definitely recommend this business to anybody who needs to get rid of some other stuff.
The guys were great, friendly & knowledgeable about what needed to be done. I would use them again in a heartbeat if necessary
Response from the owner · 3 days ago
Carol, it means a lot that you'd call the crew again! Thank you for sharing your Junk King experience, and we make it easy whenever the next project comes up.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
Andrew Kim3 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Great experience with Junk King!
Ryan and his crew were awesome. They were efficient, quick, and easy to work with, and the six of them knocked out a big job in about four hours. They were flexible with what we needed, and the pricing was fair and completely transparent, with no surprises. I'd definitely use Junk King again and recommend them to anyone who needs a cleanout.
Response from the owner · a week ago
We'll make sure Ryan and the whole crew see this, Andrew! Six people and about four hours is a big cleanout, and we're glad the flexibility and clear pricing made it easy on your end. Thank you for taking the time to write such detailed feedback, it gives the whole team a lift. Choose the Kings to get it done on time whenever the next project comes up!
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
taylor salas17 reviewsiTotal number of Google reviews taylor has written across all businesses on Google Maps, not just this one.
Great guys! Fast, reasonable and kind. Would definitely use again.
Response from the owner · 2 weeks ago
Ashleigh, thank you for the five-stars! We make it easy, and we’d love to help again.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
CG San ClementeLocal Guide · 29 reviewsiTotal number of Google reviews CG has written across all businesses on Google Maps, not just this one.
oh wow, this team was amazing
I called yesterday evening to schedule. They showed up this morning at exactly the time they said they would and even called me 30 minutes in advance.
It was way more reasonably priced than I expected and the team that showed up was so friendly and efficient
They were perfect. I would recommend and I’d never rent a dumpster and load it myself again I just use junk King.
Response from the owner · a year ago
Thanks for the kind words! We’re glad the team showed up right when they said they would and made the junk removal process easy and stress-free. It’s great to hear that skipping the dumpster rental worked out and that our crew could help with hauling everything away quickly and professionally. We really appreciate the recommendation.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
RPW Bassman (Rick Willingham)1 reviewiTotal number of Google reviews RPW has written across all businesses on Google Maps, not just this one.
Ryan, Roy, and Lee all worked together with other members of their team to remove a large amount of very bulky and very heavy junk I needed removed, and at a price I could afford. They were all polite and friendly, worked quickly, efficiently, and cleaned up afterwards to get the job done to my great satisfaction.
Response from the owner · a month ago
Rick, Ryan, Roy, and Lee sound like they made a tough cleanup look easy. We appreciate you trusting our team with the heavy lifting, and we’re glad the junk removal was handled with care and the space left clean.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
Steve Auger6 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Staff was very courteous when picking up my items appreciate all their help. Will definitely recommend this business to anybody who needs to get rid of some other stuff.
Response from the owner · a month ago
Steve, it's great hearing the team stayed courteous every step of the pickup! Thank you for choosing us to help, and a recommendation like yours means a lot. We appreciate you taking a moment to write this.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
FireLikeFrank6 reviewsiTotal number of Google reviews FireLikeFrank has written across all businesses on Google Maps, not just this one.
Chris and Roy were respectful and worked quickly to clear the space. Thank you!
Response from the owner · 2 months ago
Chris and Roy did a great job keeping the junk removal quick and taking care of the space. We appreciate you trusting our team with the cleanup!
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
Jenn Evans9 reviewsiTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
As always Junk King was awesome!! If they are running behind, they always keep you in the loop and communicate well. I appreciate their efficiency and especially today (as it was an extremely hot weather advisory) their exceptional hard work. They managed to load everything up that we asked and it was done pretty quickly considering it was only 2 of them!! Thank you again Junk King!! Highly recommend them to anyone needing their junk to be hauled away!
Response from the owner · 2 months ago
Jenn, we appreciate you continuing to call on us. Our crews know the job doesn’t slow down just because the weather heats up, and we’re glad they could get everything cleared out efficiently while keeping you updated along the way. Thanks for trusting us with your junk removal.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
Paul Lawryk3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Paul and his crew removed an entire house of stuff in less than 4 hours , left a clean footprint and charged what they bid. I would recommend them to anyone who has to get rid of large household stuff with quick turnaround.
Response from the owner · 2 months ago
Paul, that is quite the turnaround, clearing an entire house in under four hours! The team takes pride in leaving a clean footprint and sticking to the bid, and it means a lot that you trusted this crew with something that big. We would recommend this crew to anyone facing a large clean out.
Lee Turrini, Owner of Junk King Orange County and Junk King Anaheim
