Danielle Kaufman4 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAaron and Korbin were great! Easy communication, friendly and fast service.
Junk King Austin
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#152 of 182 junk removal servicesPosition by Experts Score among all companies we track in this category. · better than 17%
4.9 ★★★★★ 3,104 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
72%reviews answered by the owner
Nov 2026latest review
Junk King Austin at a glance
Google reviewers for Junk King Austin highlight punctuality, clear communication, and professional conduct as primary strengths, noting that staff often arrive early and explain disposal methods. Customers frequently praise the team's efficiency in removing furniture and debris, with many mentioning that final costs matched initial estimates. However, a recurring criticism involves pricing discrepancies, where some users report that final bills significantly exceeded quoted amounts due to undisclosed additional fees.
- Google rating: 4.9 out of 5 from 3,104 reviews (96% five-star).
- Reviews on this page: 3,104 Google reviews (2,576 with written comments, 493 with photos).
- Owner responses: the business replied to 72% of reviews.
- Most recent review: November 3, 2026.
- Service: Junk Removal serving Georgetown, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk King Austin: 95/100 on this factor. Category median: 98.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk King Austin: 94/100 on this factor. Category median: 98.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk King Austin: 94/100 on this factor. Category median: 100.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk King Austin: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk King Austin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk King Austin: 40/100 on this factor. Category median: 86.C
40
Bar = this company · dark tick = category median.
Star ratings
3,104 Google reviews we collected
- 5 stars2,97096%
- 4 stars702%
- 3 stars231%
- 2 stars150%
- 1 star261%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,93498%
- Complaints772%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,40328%
- Speed & response1,40328%
- Quality & results68614%
- Would recommend61712%
- Price & value54711%
- Communication2615%
- Honesty & trust942%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team arrived on time, in uniforms and were very polite.”
“The guys that picked up junk were a little arrogant.”
“Very prompt and professional service at a reasonable price.”
“My appointment with the South Austin Junk King office, which I had confirmed 3 times, was a no show yesterday.”
“They were very professional and got the job done quickly.”
“This is a worst case scenario since we were counting on them showing up.”
“Very satisfied and would highly recommend Junk King of Austin.”
“But i will never use them again much less recommend them.”
“I liked that Junk King was no pressure, gave me an idea about their pricing and offered a free estimate that was good for 30 days.”
“Waaaaaaay over priced for moving couches, didn't get discount on website, and then literally 20 mins after giving credit card I had fraud charges for…”
“Sam communicated very clearly exactly how their company disposes the items picked up and the cost prior to actually starting work.”
“Flat rate for drop-off dumpster with upfront reasonable additional pricing on certain items that are difficult to recycle.”
“…on website, and then literally 20 mins after giving credit card I had fraud charges for more than 2k.…”
People customers mention
- Aaron 118 reviews
- Mike 90 reviews
- Kings 56 reviews
- Gage 52 reviews
- Ryan 49 reviews
- Alex 48 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk King Austin for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
I started to research trash removal companies weeks before I was ready to hire. I liked that Junk King was no pressure, gave me an idea about their pricing and offered a free estimate that was good for 30 days. Their team arrived on time, in uniforms and were very polite. They gave me the estimate, went over…
Tammy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Corbin and Samuel were absolute rock stars today! They were able to fit me in earlier than scheduled, which was a huge help to me, and they were ready to take on any snakes that may have gotten into the big pile of cardboard we had out front. They did me several favors and were so pleasant to talk to you. I will…
Tony11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very prompt and professional service at a reasonable price. Sam communicated very clearly exactly how their company disposes the items picked up and the cost prior to actually starting work. Very satisfied and would highly recommend Junk King of Austin.
reneeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Quick response, quick and safe work. Professionals with kindness. I will recommend everytime! Jacob and Luke are very much appreciated
Chip6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Good communication. The guys were on time, courteous, and efficient. Job was fairly priced.
Kyle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Corban and Miguel were great! They arrived early, and everything was handled perfectly! We’ll be calling Junk King again!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 309 | — |
| Furniture removal | 240 | — |
| House & garage cleanouts | 185 | — |
| Appliance removal & disposal | 84 | — |
| Yard debris removal | 71 | — |
| Electronic waste removal & disposal | 58 | — |
| Trash removal & disposal | 50 | — |
| Construction debris removal | 48 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 3,104 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kim Ray1 reviewTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI started to research trash removal companies weeks before I was ready to hire. I liked that Junk King was no pressure, gave me an idea about their pricing and offered a free estimate that was good for 30 days. Their team arrived on time, in uniforms and were very polite. They gave me the estimate, went over additional fees so I had a good idea of what my costs would be before I agreed. I hired them on the spot. They worked hard over the next two hours (I had more than 1 truck load). I will use them again.
Response from the owner · 19 hours ago
Kim, researching weeks ahead and then booking on the spot is a smart way to do it! More than a truckload in two hours is a big job, and thanks for the photo of the crew giving a thumbs up out front. We're grateful you took the time to write such a detailed review, and we make it easy whenever you need us again. Junk King Austin
Alex Peck6 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMiguel and Jacob were the best
Response from the owner · 19 hours ago
Miguel and Jacob are going to love seeing this, Alex! Thanks for posting that thumbs up photo with your five-stars, and choose the Kings to get it done on time whenever you need them again. Junk King Austin
Nehemias Silva
Review from Google · view on GoogleCorbyn and Samuel do a quick and really good job The price was good
Response from the owner · 19 hours ago
We'll make sure Corbyn and Samuel see this, Nehemias! Thank you for the photo and the review, and we're glad the price felt right. Junk doesn't have to end up in a landfill, so we'll recycle as much of your load as we can. Junk King Austin
Tammy Wood8 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCorbin and Samuel were absolute rock stars today! They were able to fit me in earlier than scheduled, which was a huge help to me, and they were ready to take on any snakes that may have gotten into the big pile of cardboard we had out front. They did me several favors and were so pleasant to talk to you. I will definitely be calling them out again when we need a hand!
Response from the owner · 19 hours ago
Corbin and Samuel are going to be happy when they see this, Tammy! Getting fit in earlier than planned makes the day easier, and we're glad they were ready for any snakes hiding in that big pile of cardboard. Thank you for taking the time to write all this, and we make it easy whenever you need a hand again. Junk King Austin
Latisha Dozier4 reviewsTotal number of Google reviews Latisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSamuel and Corbin Corbin
Response from the owner · 18 hours ago
Samuel and Corbin will be happy to see this, Latisha! Thanks for the five-stars and that thumbs up photo, and we're grateful our team was invited to help. Junk King Austin
Tony Alvarado11 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery prompt and professional service at a reasonable price. Sam communicated very clearly exactly how their company disposes the items picked up and the cost prior to actually starting work. Very satisfied and would highly recommend Junk King of Austin.
Response from the owner · a day ago
Sam will be happy to hear this, Tony! Knowing how your items get handled and what it costs before anyone lifts a thing makes the day easier, and the team recycles as much as possible. We appreciate you writing such detailed feedback! Junk King Austin
Cristina Self1 reviewTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMiguel and Samuel were amazing! Fast and professional!
Response from the owner · 11 months ago
Cristina, thank you for sharing such a thoughtful review. We’re so glad Aaron and Will made your junk removal experience easy and enjoyable. Their honesty and professionalism truly reflect what we strive for every day. We’ll be sure to pass along your encouraging words to them. We appreciate you choosing us! Junk King Austin
Avery Callaway2 reviewsTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat clear out by Miguel and Samuel! Keep up the great work!
Response from the owner · a day ago
Miguel and Samuel are going to be so happy when they see this, Avery! Thanks for the five-stars and that hallway thumbs up photo, and you deserve a junk-free life. Junk King Austin
Rachel Matthews5 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKoby and Anthony were awesome! Super friendly! Did a great job! Thank you!
Response from the owner · 2 days ago
Koby and Anthony are going to be so happy when they see this, Rachel! Thanks for cheering them on in your feedback, and you deserve a junk-free life. Junk King Austin
Business details
- Address: 600 W 28th St #105, Austin, TX 78705
- Phone: (512) 994-2250
- Website: junk-king.com
- Service area: Georgetown, TX