Experts Reviews · Company report
Junk Smiths logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Junk Smiths

Norwalk, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #200Position by Experts Score among all companies we track in this category. of 280 junk removal services · 5.0★ from 1,367 Google reviews

Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk Smiths is better than 95% of junk removal services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk Smiths is better than 95% of junk removal services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk Smiths is better than 94% of junk removal services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk Smiths is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk Smiths is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk Smiths is better than 100% of junk removal services.A
100

Reviews for your job

Customers hired Junk Smiths for 8 kinds of job.

Junk Smiths for appliance removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.67
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Appliance removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 126

All 67 Google reviews tagged “Appliance removal & disposal” · showing 20

Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the 3rd time I have used Junk Smiths to clean out homes I am selling for clients. This was a large 2,700 sq ft home with tons of extra loose items and my crew worked their butts off! They did a fantastic job and I highly recommend them! It was a same day appointment and they were on time!

House & garage cleanoutsAppliance removal & disposalJunk removal+ Responsiveness
Cristina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Return customer! I continue to love their level of communication, efficiency and professionalism. We have ranged from bigger loads (one truck full) to smaller loads (1/8 truck) and both levels of service were great!

Appliance removal & disposalJunk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Professionalism
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Professional handshake introduction quick service

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian and Marino were great. They were quick, helpful and very personable. Great job guys. Thank you.

Appliance removal & disposal+ Responsiveness+ Quality+ Professionalism
Tristen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Taylor and Ryan were on time, respectful and courteous. They were careful not to hit any walls. This is the third time I’ve used Junksmith and don’t look anywhere else. I’ve used them in Newport Beach as well as Santa Ana. Great job!!

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Kristin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and punctual! Communication in setting pick up and during was spot on. They are incredibly professional, personable, and timely! Fair priced! Happy to support a family owned business and will definitely utilize them in the future!

Appliance removal & disposalMattress removal & disposal+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courteous. Quickly responded to my request for service. They did everything with happy hearts. Thank You!

Appliance removal & disposalFurniture removalMattress removal & disposal+ Punctuality+ Quality+ Professionalism
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric, Pat, Taylor, Allesio, and Eric were fast and efficient! I’m in Huntington Beach and they came with a same day call for appt. The price is extremely reasonable! I highly recommend this company! Brenda B.

Appliance removal & disposalConstruction debris removalElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent response! Fantastic crew— hard workers, polite and patient with me taking a quick ( or sometimes more ) look in the box/ container. Within 2 hours, a back patio full of overflow from a previous move, was hauled away and the area cleaned up !! I’m very pleased! And … as the work toward moving progressed,…

Appliance removal & disposal+ Responsiveness+ Punctuality+ Quality
Claude3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The employees were courteous and polite and gave me a reasonable quote and promptly removed all of the items in less than an hour!

Appliance removal & disposalConstruction debris removalElectronic waste removal & disposal+ Professionalism
MonicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christopher and LT were true professionals When I hired Junk Smiths to assist me in cleaning out my storage unit, will never use anyone else from this point!! 5 star company.. 5 star employees!

Appliance removal & disposal+ Responsiveness+ Professionalism
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Responsive affordable on time friendly efficient

Appliance removal & disposal+ Responsiveness+ Punctuality+ Quality
Desiree2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I need a very old, very heavy piano removed from my mother's Huntington Beach home. Junk Smiths answered the phone right away, got me on the schedule for that same afternoon, Taylor and Albert called me numerous time during the pick so I did not need to go there to handle the removal of the piano. Overall, a great…

Appliance removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly staff. Fair price for the amount of furniture and electronic waste I was ridding myself of. I would use them again.

Appliance removal & disposalElectronic waste removal & disposalFurniture removal
SandraLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is our first time using Junk Smiths and we couldn’t be happier with the service. The crew showed up on time and were very professional and friendly. Albert did a thorough inventory of what we had to dispose of and gave a very fair estimate. They loaded the truck quickly and efficiently and, at the end, it…

Appliance removal & disposalConstruction debris removalElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jules and his team who’s names I didn’t catch did an excellent job and fast too !

Appliance removal & disposalJunk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nice, professional guys. Good pricing too. Will use again.

Appliance removal & disposal+ Responsiveness+ Punctuality+ Quality
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We called them at 8am on Saturday, and they were here at 9am. Albert and Taylor were incredibly professional. They were very respectful and accommodating in every way. It took 30 minutes for them to load their entire truck. I would definitely use Junk Smith again, and will ask for Albert and Taylor to help me next time.

Appliance removal & disposalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Be5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company is great. We've used them twice now. The first time Robert and Taylor showed up and we had almost a whole house of furniture to clean out. We had such a good experience with them we called again when we had a freezer and some other items that needed to be removed. Charles and Steven showed up same day…

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Lina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service and crew were excellent. They were informative, friendly and efficient. Highly recommend their services.

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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