Junk removal service · Bellflower, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%88+6.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
5.0★★★★★358 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers give Junk Solution a 5/5 rating from 358 reviews, with the owner responding to 99% of feedback. Customers frequently praise the team's punctuality, clear communication, and fair pricing for removing bulky items like pianos and furniture, often noting that crews clean up the area after work is completed. While most experiences are positive, a few low-star reviews criticize instances where trucks arrived partially full or where final charges were perceived as significantly higher than the initial quote.
Google rating: 5.0 out of 5 from 358 reviews (98% five-star).
Reviews on this page: 358 Google reviews (278 with written comments, 12 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Junk SolutionJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk Solution: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk Solution: 95/100 on this factor. Category median: 98.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk Solution: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk Solution: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk Solution: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk Solution: 88/100 on this factor. Category median: 92.A
88
Bar = this company · dark tick = category median.
Star ratings
358 Google reviews we collected
5.0of 5
5 stars35198%
4 stars41%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 278 written reviews
99%praise
Praise62199%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2041%
Reasonable2959%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response20032%
Staff & attitude13822%
Price & value10016%
Would recommend8013%
Quality & results6911%
Communication264%
Honesty & trust132%
What customers talk about
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The process was fast and efficient and fairly priced.”
“Andre and his crew were very polite and professional.”
“Always prompt with great communication, efficient, thorough, clean work, and reasonable prices.”
“It is a ripoff’s to charge $230 to pick up a table and 6 chairs, that you going to sell and make some money of it”
“We are very happy and would highly recommend them to anyone needing junk removal.”
“I’ve used this company several times and they do a great job absolutely every single time.”
“Excellent communication, confirmed appointment day before and arrived on time.”
“Showed up on time, had great attitudes and were upfront about the pricing.”
People customers mention
Solutions25 reviews
Andre7 reviews
Daniel4 reviews
Removal3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk Solution for 8 kinds of job. Pick one to see what they paid and said.
Justin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Andre and his crew were very polite and professional. I had some bulky furniture to be removed from my 2nd floor and they were careful and cautious not cause any damage to freshly painted walls ir newly installed wood floors. The process was fast and efficient and fairly priced. I won’t hesitate to use Junk Solution for future projects.
Kara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I’ve used this company several times and they do a great job absolutely every single time. Always prompt with great communication, efficient, thorough, clean work, and reasonable prices. I couldn’t be more pleased. Thanks!
Michael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I have used these guys several times, always professional, always on time. They do the job right. HIGHLY RECOMMEND!!!!
House & garage cleanoutsYard debris removalJunk removal
Steve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Andre made a tough job look easy. Excellent communication, confirmed appointment day before and arrived on time. Can’t ask for more. He is all business and places a strong emphasis on customer service. Thanks, Andre.
Candyce7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
They arrived on time, quickly removed a very heavy desk and bookcase. From upstairs! All in under 20 minutes. They also cleaned up afterwards. I was very happy with the service.
Jean4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They hauled off an upright piano that was heavy. They were done fast and efficiently.
Andre and his crew were very polite and professional. I had some bulky furniture to be removed from my 2nd floor and they were careful and cautious not cause any damage to freshly painted walls ir newly installed wood floors. The process was fast and efficient and fairly priced. I won’t hesitate to use Junk Solution for future projects.
Response from the owner · 6 days ago
Thank you Justin. I appreciate the review and the stars ⭐️⭐️⭐️⭐️⭐️
Kara4 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
I’ve used this company several times and they do a great job absolutely every single time. Always prompt with great communication, efficient, thorough, clean work, and reasonable prices. I couldn’t be more pleased. Thanks!
Response from the owner · a year ago
Thank you 🙏
Michael (MIKEY)6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Andre made a tough job look easy. Excellent communication, confirmed appointment day before and arrived on time. Can’t ask for more. He is all business and places a strong emphasis on customer service. Thanks, Andre.
Response from the owner · 3 weeks ago
Thank you Steve . We appreciate the stars ⭐️✨✨✨✨
Candyce Ping7 reviewsiTotal number of Google reviews Candyce has written across all businesses on Google Maps, not just this one.
They arrived on time, quickly removed a very heavy desk and bookcase. From upstairs! All in under 20 minutes. They also cleaned up afterwards. I was very happy with the service.
Price assessment: Reasonable price
Services: House & garage cleanouts, Furniture removal
Response from the owner · 8 months ago
Thank you ⭐️⭐️⭐️⭐️⭐️
Ron Wolters8 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
