Garbage collection service · Austin, TX · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty94−0.6Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
5.0★★★★★655 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, clear communication, and fair pricing as key strengths of the service. Reviewers often highlight the team's speed, professionalism, and ability to handle various items, including furniture and eviction clean-outs. However, some lower-rated experiences describe scheduling difficulties, such as last-minute cancellations or missed appointments, which led to frustration despite the company's efforts to resolve specific issues.
Google rating: 5.0 out of 5 from 655 reviews (98% five-star).
Reviews on this page: 655 Google reviews (569 with written comments, 77 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 20, 2026.
Service: Junk Removal serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
JunkGuys Austin Junk RemovalJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JunkGuys Austin Junk Removal: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JunkGuys Austin Junk Removal: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JunkGuys Austin Junk Removal: 94/100 on this factor. Category median: 100.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JunkGuys Austin Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JunkGuys Austin Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JunkGuys Austin Junk Removal: 81/100 on this factor. Category median: 92.A
81
Bar = this company · dark tick = category median.
Star ratings
655 Google reviews we collected
5.0of 5
5 stars64498%
4 stars61%
3 stars10%
2 stars10%
1 star30%
Praise vs complaints
Phrases our text analysis found in 569 written reviews
99%praise
Praise1,35799%
Complaints141%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7253%
Reasonable5944%
Overpriced00%
Not sure43%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response36527%
Staff & attitude26119%
Would recommend24018%
Price & value18614%
Quality & results17413%
Communication1017%
Honesty & trust443%
What customers talk about
We read 569 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and worked quick to get my items removed.”
“The crew was professional, arrived right on time, and worked incredibly fast to get everything loaded up.”
“If you’re trying to get a job done on time, don’t hire these unprofessional people.”
“I highly recommend Junk Guys (Austin) for your junk removal needs!”
“I would not recommend this company to any one for any reason whatsoever.”
“If you're looking for great quality service, Fair Pricing and Great Attitude .”
“…clear a lot and home for a client - several no showed and a few were so expensive until I met Vince with the Junk Guys - they did an amazing job on c…”
“Vince did a great job removing our garage refrigerator.”
“Very dependable, easy to work with, very reasonably priced.”
“They exceed expectations and genuinely care about providing the absolute best service to their customers!”
People customers mention
Vince60 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JunkGuys Austin Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
BayleyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
JunkGuys did great with my job! They were communicative, timely, and very fast. Vince was friendly, respectful and professional
Great price
Erika2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Vince communicated in a timely manner. Removing my old old mattress was smooth and easy! I will use him again for future junk removal.
Great priceMattress removal & disposal
Erica12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend Junk Guys (Austin) for your junk removal needs! They exceed expectations and genuinely care about providing the absolute best service to their customers!
Great price
KristieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Integrity, honesty, and doing the right thing still matters!
This small business stands out for its character, trustworthiness, and commitment to doing business the right way.
They deserve every one of these 5 stars! ⭐️
Eddie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
These guys are great. Awesome communication and great pricing. Very professional and worked quick to get my items removed.
Great priceHouse & garage cleanouts
Phillip3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
JunkGuys are hands down the best crew of guys I've came across so far! If you're looking for great quality service, Fair Pricing and Great Attitude . These guys are the ones to call!!
JunkGuys did great with my job! They were communicative, timely, and very fast. Vince was friendly, respectful and professional
Price assessment: Great price
Response from the owner · 4 days ago
Awesome Bayley, thank you for your feedback and five star review! It was our pleasure helping you with your junk and furniture removal. Please feel free to give us a call in the future for all your junk removal needs. Have a great evening!
Erika2 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Vince communicated in a timely manner. Removing my old old mattress was smooth and easy! I will use him again for future junk removal.
Price assessment: Great price
Services: Mattress removal & disposal
Response from the owner · a week ago
Awesome Erika, thank you for your feedback and five star review! It was our pleasure helping you with your mattress/ furniture removal. Please feel free to give us a call in the future for all your junk removal needs. Have a great weekend!
Les Logan4 reviewsiTotal number of Google reviews Les has written across all businesses on Google Maps, not just this one.
I highly recommend Junk Guys (Austin) for your junk removal needs! They exceed expectations and genuinely care about providing the absolute best service to their customers!
Price assessment: Great price
Response from the owner · a week ago
Awesome Erica, thank you for your feedback and five star review! It is always our pleasure. Please feel free to give us a call in the future for all your Junk Removal needs.❤️🚛
Kristie WadeLocal Guide · 18 reviewsiTotal number of Google reviews Kristie has written across all businesses on Google Maps, not just this one.
Integrity, honesty, and doing the right thing still matters!
This small business stands out for its character, trustworthiness, and commitment to doing business the right way.
They deserve every one of these 5 stars! ⭐️
Response from the owner · a week ago
Awesome Kristie, we greatly appreciate your feedback and five star review! It was our pleasure, please feel free to give us a call in the future for all your junk removal needs. Have a great evening!
Eddie Criner1 reviewiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
JunkGuys are hands down the best crew of guys I've came across so far! If you're looking for great quality service, Fair Pricing and Great Attitude . These guys are the ones to call!!
Price assessment: Great price
Services: House & garage cleanouts
Response from the owner · a week ago
Awesome Phillip, thank you for your feedback and five star review! It was our pleasure helping you with your furniture and house clean-out. Please feel free to give us a call in the future for all your junk removal needs.
Have a great week!
Ruben Vargas1 reviewiTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
Hired the Junk guys to come move some junk out of my backyard. They gave me a good reasonable price came out. Had everything cleaned up now I got my backyard back. thanks junk guys.
Services: House & garage cleanouts
Response from the owner · 2 weeks ago
Awesome Ruben, thank you for your feedback and five star review! It was our pleasure helping you with your junk and property cleanup. Have a great weekend!
Dane CharlesLocal Guide · 116 reviewsiTotal number of Google reviews Dane has written across all businesses on Google Maps, not just this one.
If you are looking for the best junk removal service in Austin, Texas, look no further than JunkGuys! I needed to clear out a massive amount of clutter, and they exceeded all my expectations. The crew was professional, arrived right on time, and worked incredibly fast to get everything loaded up. Their pricing was straightforward with absolutely no hidden fees. They made the entire process completely stress-free. I will definitely use them again and highly recommend them to anyone in the Austin area!
Price assessment: Reasonable price
Services: Junk removal, Furniture removal
Response from the owner · 2 weeks ago
Thank you Dane for your feedback and five star review! It was our pleasure helping you with your junk haul-off and cleanup. Please feel free to give us a call in the future for all your junk removal needs. Have a great weekend!
Kenneth Price1 reviewiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Great experience with JunkGuys! They were professional, efficient, and made the entire process of getting rid of unwanted items incredibly easy. They showed up ready to work, handled everything quickly, and saved me a tremendous amount of time and effort.
If you’re decluttering, moving, renovating, or just need to get rid of things that have accumulated over the years, I highly recommend JunkGuys. Excellent service and a huge help!
Price assessment: Great price
Response from the owner · 4 weeks ago
Awesome Kenneth, thank you for your feedback and five star review! It was our pleasure helping you with your junk and furniture removal. Have a great weekend!
