Experts Reviews · Company report
Justin The Plumber LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Justin The Plumber LLC

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 466 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Justin The Plumber LLC is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Justin The Plumber LLC is better than 94% of plumbers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Justin The Plumber LLC is better than 96% of plumbers.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Justin The Plumber LLC is better than 94% of plumbers.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Justin The Plumber LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Justin The Plumber LLC is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Justin The Plumber LLC for 8 kinds of job.

Justin The Plumber LLC for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$542
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 28 Google reviews tagged “Drain cleaning”

James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Called at 7:15 they showed up around 1:30. Unclogged my drain and gave some pointers on how to keep it unclogged in the future. Very satisfied and would recommend them to anyone needing help. 10/10

Reasonable priceDrain cleaning
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience and Zach & Chris were engaging.

Paid $200–400Reasonable priceDrain cleaning
Gayle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Blake was the technician that just came out to my house for the call to fix my blocked up tub drain. He was courteous, polite, and very efficient. I’ve never had such a quick plumbing fix in my old house with old pipes ever before. I’m extremely pleased with Blake’s handling of my job fromJustin The Plumber And I highly recommend my plumbing company.

Great priceDrain cleaning
BillLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They arrived on time, were very professional and got the job done quickly.

Paid $400–500Reasonable priceDrain cleaning
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I cant say enough good about Errol and Zack! What a great experience ! They explained everything in detail. Very professional, a rare quality these days. Highly recommend!

Paid $400–500Reasonable priceToilet repairDrain cleaning
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very courteous,Professional, and fair priced

Paid $200–300Reasonable priceDrain cleaning
Kylan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

EXCELLENT service! Seamless experience, from scheduling, to being able to track arrival time, to quick and speedy service and fair pricing! 10 out of 10 highly recommend!!

Reasonable priceDrain cleaning
HollieLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Vinny did an amazing job!

Paid $400–500Drain cleaning
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Awesome. Awesome. 2nd plumber on the job. Diagnosed and repaired same day. Done.

Paid $1,000+Drain cleaning
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They got me in today for a kitchen sink stop up. Knowing they were busy with the winter freeze.

Paid $200–300Great priceDrain cleaning
CarltonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The plumber came on time, diagnosed and dealt with the problem quickly and made sure everything was working properly.

Drain cleaning
ChristopherLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Vinnie and RJ came out and were very pleasant and professional. Worked quickly.

Paid $400–500Reasonable priceDrain cleaning
Louis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very prompt at returning my call and very timely with the service call very professional at assessing the situation and providing the options the very quickly getting the clogged drain opened.

Paid $600–700Reasonable priceDrain cleaning
CamiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve called them twice. Two different houses. Exceptional customer service! They are knowledgeable and very reasonably priced.

Paid $500–600Reasonable priceDrain cleaning
Debra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jonathan was very good and got the issue cleared up and cleaned up. He is a very nice young man and knows what he’s doing..

Paid $100–200Reasonable priceDrain cleaning
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex and Zac came out to unclog my kitchen sink. Prompt, professional, with a very pleasant demeanor. They cleaned up the work area before they left. An overall good experience. I recommend

Drain cleaning
Phoebe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent repeated service! Thank you Errol and RJ.

Paid $200–300Not sureDrain cleaning
Tina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

One of the best plumbing companies I have ever used very professional in the field and the customer service is top notch .Being a home remodel company I have used them on numerous projects and would and have referred them to any one in need of a job well done and reasonably priced.

Paid $1,000+Reasonable priceToilet repairGarbage disposal installationShower installation
DebbieLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Vincent was professional and timely, getting straight to work on our stopped up sink pipes. Luckily, we had the under sink cabinet emptied after our feeble attempts to fix it. He had a drop cloth to keep everything mess free.

Paid $300–400Reasonable priceDrain cleaning
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Everything works great, and showed up fast

Reasonable priceDrain cleaning
NormaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex and Adam did an awesome job!

Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Brad11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had a sewage grinder pump and basin installed when switching over from a septic tank to the County sewer line. They had a few delays due to the weather, but they made sure it was done right. Great people to deal with, and very trustworthy. I am very pleased with the work they did, and I highly recommend them!…

Drain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were very professional and did amazing work. I couldn’t be happier with the service. I contacted them very first thing in the morning with water over flowing and they sent a tech out right away. I had just purchased the house a week before and they found collapsed piping in the front yard. Did a complete pipe…

Customer photo from Nick's reviewCustomer photo from Nick's review
Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
ChristyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Late in the afternoon both of my toilets decided to stop draining. From the start the whole team was helpful and prompt! Lonnie and Brandon did the work and are AMAZING! You don't find people that do a good job and don't have an attitude anymore..... I did with these 2! They were very nice, professional, thorough…

Drain cleaning+ Responsiveness+ Quality+ Professionalism
dfh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a clogged drain and had tried everything. I called, they were able to send someone out the next day. Their team was very courteous and professional. Excellent work, they were very efficient time wise, and very reasonably priced. I will definitely use them for any future plumbing needs and refer my family and friends.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
mmgibbs9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $400–600OverpricedDrain cleaning
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $800–900Reasonable priceDrain cleaning
Deb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing pipe repair

Price

$417-11% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 59%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair39$353–$1.2k
Toilet repair32$216–$585
Faucet installation29$305–$933
Drain cleaning28$227–$542
Water heater installation19$1.2k–$2.4k
Faucet repair19$205–$606
Plumbing leak repair19$271–$980
Garbage disposal installation15$353–$705

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