Experts Reviews · Company report
Justin The Plumber LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Justin The Plumber LLC

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 466 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Justin The Plumber LLC is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Justin The Plumber LLC is better than 94% of plumbers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Justin The Plumber LLC is better than 96% of plumbers.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Justin The Plumber LLC is better than 94% of plumbers.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Justin The Plumber LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Justin The Plumber LLC is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Justin The Plumber LLC for 8 kinds of job.

Justin The Plumber LLC for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 119
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Plumbing pipe repair” · showing 20

Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Their guys were in and out in one day. Installed new water lines to both water heaters. Did a great job at a great price!!

Paid $2,000+Great priceWater heater installationPlumbing pipe repairService not listed
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Got my sink fixed, have done various jobs for me, never had an issue.

Paid $200–400Toilet repairGarbage disposal installationShower installation
Fay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The technicians were very skilled, courteous and knowledgable and explained every part of the repair. Such a great job and we are very happy with their work.

Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
NickLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had an outside leak, they came out almost right away had a fixed quickly. Thanks Zac.

Paid $200–400Reasonable pricePlumbing pipe repairPlumbing leak repair
Sea7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing service and quick response! It’s nice to work with a real local company ! I have used them for many different services between several houses!

Toilet repairShower installationPlumbing pipe repair
Lawrence8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The services was great from start to finish. The lay that shared the phone was pleasant and professional. She found a spot for my emergency issue to be resolved same day. Less than 3 hours after hanging up, the two technicians arrived. They were polite, personable, and professional. They had my issue resolved before…

Paid $200–400Great pricePlumbing pipe repair
Chase1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Errol with Justin the plumber was amazing. He fixed multiple things wrong in our home as well as worked underneath our house for over 4 hours. Highly recommend him as your Tech. Thank you Justin The Plumber for being of service to us.

Plumbing pipe repairFaucet repairService not listed
Tommy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Your tech (Errol) was very good in diagnosing the problem. Gave me the estimate and fixed the issue. Errol was very polite and professional. I would request him specifically In the future.

Paid $200–400Reasonable pricePlumbing pipe repair
GingerLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This is a very professional and well organized company. We loved their process and timely service.

Paid $400–500Plumbing pipe repair
Fred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hired Justin the plumber to relocate water and drain lines for my bathroom remodel. Awesome job!

Paid $1,000+Great pricePlumbing pipe repair
Shawn15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Thank you so much Justin and his employees. Zack and I think Paul. I give this company a 10 out of 10! Great work, stand by his work. Thanks again,

Customer photo from Shawn's reviewCustomer photo from Shawn's reviewCustomer photo from Shawn's review
Paid $1,000+Great pricePlumbing pipe repair
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Justin was a very well mannered employee. The manager worked out the issues I had and fixed the problem…. Hopefully. All under warranty. Thanks so much for doing a great job and listening to your customers.

Customer photo from Tammy's reviewCustomer photo from Tammy's review
Plumbing pipe repair
D.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Errol & Zac did a great job! I will recommend Justin the Plumber Company to all my friends.

Paid $1,000+Not surePlumbing pipe repair
LoriLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kolby came out Wednesday gave initial report on issue. Errol and Zac came out this morning for broken bathroom to cast iron connection had caused significant damage in our kitchen. They assessed the issue and had it taken care of in no time followed up to check once again in the bathroom sink discovered running…

Paid $700–800Great pricePlumbing pipe repair
Jim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I’ve used Justin the Plumber twice since moving to Jacksonville. The last time was an emergency as our pipes froze and broke. I talked to Alan on a Sunday, and he had two techs come out and they were AWESOME! They worked quickly and efficiently. They were polite and explained everything to us. I simply would not use any other plumbers.

Paid $300–400Great pricePlumbing pipe repairPlumbing leak repair
Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Vinny was great knowledgeable and quick at the job. The best service I’ve had in over 10 years. I’ve definitely recommended these guys To all my friends and associates

Plumbing pipe repairService not listed
Sue14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Very knowledgeable and professional. I will be using this service again. I’m extremely happy with the honesty and integrity of this company so far. Thank you so much!

Paid $1–100Great pricePlumbing pipe repairWater tank repair
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The technician explained everything to where I could understand the job he was to perform. I was pleased that they were able to come out the same day as We had to turn our water off. Great experience.

Plumbing pipe repair
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Showed up on a SUNDAY MORNING after a freeze to repair the cracked water pipes! Colsen was professional, great positive energy and willing to answer questions throughout the repair

Paid $400–500Not surePlumbing pipe repairWater heater repair
LoriLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great service from Vinnie and RJ. We always use Justin the Plumber!!

Paid $1–100Great pricePlumbing pipe repairFaucet repairService not listed

Show more plumbing pipe repair reviews (19 more) →

Price

$417-11% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 59%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair39$353–$1.2k
Toilet repair32$216–$585
Faucet installation29$305–$933
Drain cleaning28$227–$542
Water heater installation19$1.2k–$2.4k
Faucet repair19$205–$606
Plumbing leak repair19$271–$980
Garbage disposal installation15$353–$705

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