Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Justin The Plumber LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Justin The Plumber LLC

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 466 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Justin The Plumber LLC is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Justin The Plumber LLC is better than 94% of plumbers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Justin The Plumber LLC is better than 96% of plumbers.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Justin The Plumber LLC is better than 94% of plumbers.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Justin The Plumber LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Justin The Plumber LLC is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Justin The Plumber LLC for 8 kinds of job.

Justin The Plumber LLC for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$567
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Water heater repair”

cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent customer service!

Paid $1–200Great priceWater heater repair
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Justin’s team came out to perform the annual flush on our tankless water heaters, and the experience was excellent from start to finish. Vinny and his helper were professional, knowledgeable, and took the time to explain the process every step of the way. Great customer service and quality work. Highly recommend Justin the Plumber!

Paid $600–700Great priceWater tank repairWater heater repair
JLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

2nd review: they came to do builder warranty repairs. They got all the work done fast, made sure to double check everything, and even found a few things we missed. Would definitely recommend, will use again!

Paid $1–100Great priceGarbage disposal installationWater heater repairService not listed
Marilyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Blake arrived on time, found and fixed the problem quickly and was very friendly and informative.

Paid $200–300Reasonable priceWater heater repair
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always helpful, quick, & knowledgeable. Definitely recommend!

Water heater repairService not listed
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service. Great price. Great Techs. I will refer and reuse again. I am grateful for their tenacity to seek out and solve the problem.

Paid $200–300Great priceWater heater repair
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Showed up on a SUNDAY MORNING after a freeze to repair the cracked water pipes! Colsen was professional, great positive energy and willing to answer questions throughout the repair

Paid $400–500Not surePlumbing pipe repairWater heater repair
Elizabeth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very knowable and courteous service from Vinnie and RJ!!!

Paid $500–600Great priceWater heater repair
Doris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Errol is amazing. Polite honest and very professional. I am very grateful for his service.

Water heater repair

Price

$417-11% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 59%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair39$353–$1.2k
Toilet repair32$216–$585
Faucet installation29$305–$933
Drain cleaning28$227–$542
Water heater installation19$1.2k–$2.4k
Faucet repair19$205–$606
Plumbing leak repair19$271–$980
Garbage disposal installation15$353–$705

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