Experts Reviews · Company report
JustUs Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

JustUs Plumbing

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 886 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JustUs Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JustUs Plumbing is better than 89% of sump pump repair services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JustUs Plumbing is better than 80% of sump pump repair services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JustUs Plumbing is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JustUs Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JustUs Plumbing is better than 43% of sump pump repair services.C
43

Reviews for your job

Customers hired JustUs Plumbing for 8 kinds of job.

JustUs Plumbing for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$542
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 20

All 52 Google reviews tagged “Plumbing leak detection”

Jeanette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Christopher did an excellent job, very professional, knew exactly what was wrong everything is replaced and my toilet is no longer running!!. JustUs Plumbing is awesome! Thanks so much!!

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
william11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great & Prompt Service. Alex the plumbing tech was knowledgeable with plumbing issues.

Plumbing leak detectionPlumbing pipe repairFaucet installation+ Punctuality+ Professionalism+ Value
RebekahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have had such a great experience the two times we have used JustUs! Crystal has been great to schedule everything with and the plumbers she sent out were able to fix the problems with no issues. Very happy we have found them and look forward to using them more in the future!

Drain cleaningPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

UPDATE: The anticipated need for a new water heater arrived. Of course it happened on a Sunday night, but given that the water heater had lasted nearly 20 years, I had no reason to complain. I called first thing this morning and spoke with Dwayne, who scheduled Christopher to come out between 11 and 1. Christopher…

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Value
Tabitha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

JustUs Plumbing is amazing! They responded to my request quickly, fixed issues other plumbers created, and were extremely polite & professional. Highly recommend them for your plumbing needs.

Plumbing leak detectionShower installationPlumbing leak repair+ Responsiveness
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Will definitely use again (hopefully for something planned... LOL).. Eric and Matt were awesome!

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
brady5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stephen came out and repaired a gas leak near our water heater in our new home and installed new valves at our washer without further knowledge. He was professional, courteous, and timely. He showed/explained exactly what he had done after the repair, which was very nice. I would definitely recommend Stephen, and JustUs.

Plumbing leak detectionPlumbing pipe repairWater heater repair+ Responsiveness+ Quality+ Professionalism
Misty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were awesome!!! I had a leak and they came that morning. Everything was quickly fixed and Stephen explained everything that was done. Not only were they very affordable they were very kind and professional. Definitely recommend and will be my go to from now on.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
JonLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

JustUs was great to work with. They responded quickly, were on time, did quality work to fix our leak and were friendly communicators at each step of the way. I will definitely use them again in the future.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Silke10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

JUSTUS services is incredible. I called and within 30min they came out. Slab leak was detected and fixed in a matter of time. The guys was professional and 😁. I will recommend these guys in the future. Good job Dwayne and guys.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
DebbieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

JustUs Plumbing is the best plumbing company I’ve ever worked with.

Plumbing leak detection
Alexandria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am so grateful to Pam and the team at JustUs Plumbing for many reasons. They helped me with a terrible water line leak, in my front yard. They came out to diagnose and quote the issue the same day I called. Then, they fixed everything the day after I approved the quote. Steven and Devon were super knowledgeable…

Plumbing leak detectionPlumbing pipe repair+ Responsiveness
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We absolutely love Just Us Plumbers. Always Kind and very knowledgeable. Thank you!!

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Lawrence3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Christopher and Eric did amazing job! They always updated me in a simple way what they were doing respectfully. Everyone that I talked to including Pam in the office, were helpful even to the point of getting me same day appointment. I will always support this company, Veteran owned and I myself as a veteran will always be on your side. Thank you.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Yufu3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dwayne and Kary showed up on time, they brought shoe covers as well. They finished up our plumbing jobs fast and gave us some valuable consultation on our water system. High quality job.

Plumbing leak detectionFaucet installationToilet repair+ Punctuality+ Quality+ Professionalism
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These people are great! They came out the morning after I called and fixed my leak quickly. Very professional and I would definitely recommend them to anyone.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used Just Us Plumbing on my rental and personal residence after the 2/15/21 Ice Storm. They worked effectively and efficiently. I could not be happier. I will use their services in the future. Eric- you were awesome!

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Quality
NancyLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Those guys are extremely professional! We highly recommend them! They had to redo our water heater because another company did a horrible job. This winter was horrific and these guys came through ASAP and we got all our pipes fixed, water was up and running in no time.

Plumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
CourtneyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

JustUs plumbing is awesome! We had 2 pipes burst at the end of the snowpocalypse 2021. They came out quickly, located the leaks and repaired them in one trip. Thankful to have a local plumber we can trust to take care of us!

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
HelenLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Eric was great. Very knowledgeable

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
DaleLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Eric was awesome! Very polite and knowledgeable. I will definitely use JustUs again!!

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
CTC7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dwayne with Justus plumbing is very professional, and courteous. He did a great job. Recommended

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
JayLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wow. Talk about professional, timely, and good pricing! Mix in transparency, a nice online update system about appointment to keep you abreast, and being real with the customer... great combination. Thanks to Jarrod, Eric, Dwayne, and the gang for helping us with our sewer repair, plus some bonus tasks. 5 big ol'…

Customer photo from Jay's review
Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

So glad we went with Just Us Plumbing! They are always so responsive and great with scheduling. For this service we had Eric come out and he was awesome! He was super knowledgeable and friendly. He helped us install a new faucet and a glass rinser (knew exactly how to do and was very efficient and quick!). He was…

Plumbing leak detectionFaucet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a warranty issue with a previously installed gas dryer. They came out the same day and fixed the problem quickly. No charge. They certainly stand behind their work. Great eperience!

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Eric was awesome. He help us find the water leak in our house. He was very professional and down to earth. He answered all our question we had and explained them very well. If we need to use another plumber we will definitely us Just plumbing!!

Plumbing leak detection+ Quality+ Professionalism+ Value
Phillip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dwayne and Eric were great. Dwayne answered my original call at 9:00 PM and got me on the books ASAP. Great customer service and awesome communication. JustUs Plumbing will definitely have my business the next time I need a plumber!

Plumbing leak detectionService not listed+ Responsiveness+ Punctuality+ Quality
Angel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This was by far the best experience I've ever had with a plumbing service. Eric was friendly and professional. He explained everything he was doing to my understanding. I know who to call if I ever need a plumber again!!!

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
ChristyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Jarrod replaced our leaking water heater and shower faucet. He was prompt, informative and fair. JustUs will be our go to plumping service from now on! Thanks Jarrod!

Plumbing leak detectionShower repairWater heater repair
sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jarrod from Just Us Plumbing was able to come out right away when the main line into my home sprung a leak. He quickly identified the problem and was understanding that we were having another company bid the job. Ultimately the other company had no idea how to approach the leak and I was so glad that Jarrod was…

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
MarcusLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jarrod was great and finished in a timely manner. The company is veteran owned and loves taking care of veterans. I will definitely call them for my next job/emergency

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Called them out to repair a leak that flooded our house. Ended up replacing the whole toilet. They were very friendly and responsive. Would highly recommend them and I would definitely use them again if I ever need a plumber.

Plumbing leak detectionToilet installation
BlazeLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★

Was told it was a $50 fee for a tech to come out and that the cost of the repairs would be disclosed to me. Tech was honestly a nice guy, came over and looked around, then told me it's an AC issue and charged me an extra $70. Told me he wouldn't charge me the full rate... So $120 to have me call up the AC guy. I…

Plumbing leak detection− Value
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jimmy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionDrain cleaning+ Responsiveness+ Punctuality+ Quality
dale4 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
Rachelle4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionDrain cleaning+ Responsiveness+ Punctuality+ Quality
GinaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Ruben5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionGarbage disposal installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Amir4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Professionalism
Leslie5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Laci10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Fernando1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
carlo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality
Aaron11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
Stacie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
RobLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet repairService not listed
Alan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Quality
Kim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Punctuality+ Quality+ Professionalism

Price

$432-10% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair65$248–$559
Plumbing pipe repair63$278–$1.2k
Water heater installation60$1.2k–$2.8k
Water heater repair53$246–$706
Plumbing leak detection52$228–$542
Drain cleaning43$248–$493
Plumbing leak repair38$251–$654
Faucet installation37$305–$645

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