iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 24 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★886 Google reviews · 24 photos
94%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
$432typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for JustUs Plumbing in Round Rock, Texas, frequently highlight punctual service, clear communication, and reasonable pricing for repairs like water line leaks, toilet clogs, and water heater installations. Many customers note that technicians arrive on time, explain the work scope, and perform quality repairs without unnecessary upsells. However, a recurring criticism involves unresponsive follow-up on estimates, billing discrepancies, and unresolved issues where customers report being ghosted after payment or receiving repeated invoices.
Google rating: 4.9 out of 5 from 886 reviews (94% five-star).
Reviews on this page: 886 Google reviews (612 with written comments, 7 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 31, 2026.
Service: Sump Pump Repair Service serving Round Rock, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
JustUs PlumbingSump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JustUs Plumbing: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JustUs Plumbing: 89/100 on this factor. Category median: 92.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JustUs Plumbing: 80/100 on this factor. Category median: 97.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JustUs Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JustUs Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JustUs Plumbing: 43/100 on this factor. Category median: 79.C
43
Bar = this company · dark tick = category median.
Star ratings
886 Google reviews we collected
4.9of 5
5 stars83494%
4 stars263%
3 stars40%
2 stars111%
1 star111%
Praise vs complaints
Phrases our text analysis found in 612 written reviews
97%praise
Praise1,26897%
Complaints443%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3630%
Reasonable7864%
Overpriced11%
Not sure76%
$432-10% vs typical sump pump repair services
Middle half of what 110 customers paid ($251–$758) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response33325%
Staff & attitude32124%
Quality & results21216%
Price & value15812%
Would recommend1179%
Communication957%
Honesty & trust766%
What customers talk about
We read 612 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“answered my call very quickly and scheduled a time to come out technicians were very knowledgeable of what needed to be done quoted us a price and cam…”
“At the end of the day, rather unresponsive and fly-by-night-ish.”
“…l very quickly and scheduled a time to come out technicians were very knowledgeable of what needed to be done quoted us a price and came out today and…”
“Used them for our plumbing top out and they were late, unresponsive, and the entire dispatch team was extremely unprofessional in finishing a job.”
“…le of what needed to be done quoted us a price and came out today and got it done very pleased with our service I would highly recommend a company.…”
“they came out overcharged and didn't fix the issue then will I called to complain they Said they would have someone reach out and I never heard from them again.”
“They had someone out to address the issue in under 12 hours and were more than reasonable on the price to get the job done.”
“The repair was on the weekend and it was very expensive.”
“…came out today and got it done very pleased with our service I would highly recommend a company.…”
“After 9 days of no water and no communication from "my go-to" plumbing company, I had to take my business, and future business, elsewhere.”
“The technicians were friendly, professional, and clearly explained the scope of work completed.”
“After calling and emailing JustUs within the 90 day warranty for workmanship asking for this to be corrected, I was ignored and then told no.”
“Our hot water needed to be replaced and Just Us Plumbing gave us an honest and fair quote.”
“Beware, this company lied and stole my money, they did not complete the work but still billed me for it!”
People customers mention
Dwayne24 reviews
Chris19 reviews
Alex10 reviews
Jarrod10 reviews
Eric10 reviews
Stephen7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JustUs Plumbing for 8 kinds of job. Pick one to see what they paid and said.
OOME8743 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had a water line leak next to the water meeter. Karson Kurten with Justus Plumbing came out and did the repairs on the water line. He replaced teethe pressure valve. Very knowledgeable young man that knows his job. Very polite. Did a great job.
Paid $800–1,000Reasonable priceService not listed
JJonathan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dwayne and Karson from JustUs Plumbing were absolutely amazing! They had someone out to address the issue in under 12 hours and were more than reasonable on the price to get the job done. I will definitely use them for future plumbing needs!
Paid $400–600Great priceService not listed
VVelma5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
answered my call very quickly and scheduled a time to come out technicians were very knowledgeable of what needed to be done quoted us a price and came out today and got it done very pleased with our service I would highly recommend a company.
Paid $200–400Reasonable priceToilet repair
LLeon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great experience with Chris. He was on time and very knowledgeable in the installation of our new dishwasher.
Paid $400–500Great priceToilet repair
AAmberLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have hired JustUs on several occasions. They are always fast, friendly, and fairly priced.
Paid $600–800Reasonable priceService not listed
WWarrenLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chris came out to fix our toilet clog and nailed it. He did a great job from start to finish. Made sure all of the house drains were working correctly along with fixing the toilet clogs. Gave good advice to not having this happen again. All around a great job and great person.
They showed up for the estimate. But, then that was the last I heard from them. Never got an estimate. Not surprised really. The guy who came never took any notes. He took a few photos with his phone on a couple things I wanted done, but not on several other items. So, not sure I would have trusted them anyway. At the end of the day, rather unresponsive and fly-by-night-ish.
Services: Water heater installation, Service not listed
P
Paul Alamo4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Fast and excellent work. Tighten of P-Trap. Price was reasonable.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 2 days ago
We’re happy to hear you received fast, excellent service at a reasonable price! Thank you for choosing JustUs Plumbing for your P-trap tightening. We appreciate your recommendation and look forward to helping with your future plumbing needs in Round Rock!
O
OME8743 reviewsiTotal number of Google reviews OME874 has written across all businesses on Google Maps, not just this one.
I had a water line leak next to the water meeter. Karson Kurten with Justus Plumbing came out and did the repairs on the water line. He replaced teethe pressure valve. Very knowledgeable young man that knows his job. Very polite. Did a great job.
Price assessment: Reasonable price
Price: $800–1,000
Services: Service not listed
Response from the owner · 2 days ago
Providing reliable water line repairs is what we strive for at JustUs Plumbing. We're pleased you had a positive experience with the leak repair and pressure valve replacement. Your recognition of our team's knowledge, politeness, and workmanship means a lot. Thank you for your recommendation!
B
Bernadette Rivera1 reviewiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
Your feedback means a lot to our team at JustUs Plumbing! We're committed to delivering timely responses, quality plumbing repairs, and reliable service every time. Thank you for trusting us with your plumbing needs in Round Rock, TX!
J
Jonathan Restivo2 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Dwayne and Karson from JustUs Plumbing were absolutely amazing! They had someone out to address the issue in under 12 hours and were more than reasonable on the price to get the job done. I will definitely use them for future plumbing needs!
Price assessment: Great price
Price: $400–600
Services: Service not listed
Response from the owner · a week ago
JustUs Plumbing is committed to delivering reliable plumbing repairs with fair pricing and fast response times. It's great to know you had a positive experience with our team! Thank you for your trust and recommendation. We look forward to serving your plumbing needs again!
V
Velma Franco5 reviewsiTotal number of Google reviews Velma has written across all businesses on Google Maps, not just this one.
answered my call very quickly and scheduled a time to come out technicians were very knowledgeable of what needed to be done quoted us a price and came out today and got it done very pleased with our service I would highly recommend a company.
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 6 months ago
Thank you for your thoughtful feedback about your experience with JustUs Plumbing. We’re happy to hear that Chris was prompt in returning your call, communicated clearly, and provided knowledgeable and polite service. It’s wonderful to know you were satisfied with both the scheduling and the quality of work on your toilet repair and water heater repair, all at a reasonable price. We truly value your support in Round Rock, TX and look forward to helping you again in the future.
C
Chris Ponzini1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Your support means a lot to the team at JustUs Plumbing! We're happy to hear you had a positive experience. Whether it's plumbing repairs, drain cleaning, or water heater services in Round Rock, TX, we're always ready to deliver quality workmanship and dependable service.
L
Leon Justice5 reviewsiTotal number of Google reviews Leon has written across all businesses on Google Maps, not just this one.
Great experience with Chris. He was on time and very knowledgeable in the installation of our new dishwasher.
Price assessment: Great price
Price: $400–500
Services: Toilet repair
Response from the owner · 8 months ago
It was a pleasure helping with your toilet repair! Everyone at JustUs Plumbing in Round Rock, TX is happy to hear that Alex provided a quick fix and delivered super results. We’re proud to offer efficient, affordable plumbing solutions, and it’s great to know you had a five-star experience at a fair price. If you ever need plumbing assistance again, we’re just a call away!
S
Scott Meischen8 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
JustUs Plumbing appreciates your feedback! We take pride in providing timely plumbing service, fair pricing, and quality workmanship in Round Rock, TX. Thank you for choosing our team for your plumbing needs. We look forward to helping you again!
E
Ellen Crane4 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
