iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 24 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★280 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$292typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently highlight the company's punctuality, noting that technicians often arrive within hours and complete repairs quickly. Reviewers praise the clear communication provided during visits, where technicians explain the work and costs in an easy-to-understand manner. Services mentioned include water heater installation, leak repair, and drain clearing, with clients appreciating the professional and friendly demeanor of the staff. No significant criticisms appear in the provided excerpts, which all reflect high satisfaction with the overall experience and value.
Google rating: 5.0 out of 5 from 280 reviews (100% five-star).
Reviews on this page: 280 Google reviews (271 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Sump Pump Repair Service serving Round Rock, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
ROD Plumbing IncSump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ROD Plumbing Inc: 100/100 on this factor. Category median: 91.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ROD Plumbing Inc: 100/100 on this factor. Category median: 92.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ROD Plumbing Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ROD Plumbing Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
280 Google reviews we collected
5.0of 5
5 stars280100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 271 written reviews
99%praise
Praise56599%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1339%
Reasonable2061%
Overpriced00%
Not sure00%
$292-39% vs typical sump pump repair services
Middle half of what 27 customers paid ($216–$520) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13123%
Quality & results12522%
Would recommend11320%
Speed & response10118%
Communication438%
Price & value305%
Honesty & trust254%
What customers talk about
We read 271 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable, professional, friendly, and efficient.”
“Amazing job Gustavo Calixtro the job came out perfect!”
“I have been highly recommending them to everybody I talk to.”
“I recently had the pleasure of working with Gustavo and I can't recommend him enough!”
“Easy to schedule online, follow up was quick and they were able to work within my limited availability.”
“Juan was really good about explaining what they were doing and why.”
“They offer high quality services for a great value.”
“They are quick and reliable and know what they are doing!”
People customers mention
Gustavo14 reviews
Eddie11 reviews
Erik7 reviews
Hernandez7 reviews
Juan5 reviews
Torres5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ROD Plumbing Inc for 8 kinds of job. Pick one to see what they paid and said.
SSharonLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Easy to schedule online, follow up was quick and they were able to work within my limited availability. Tyler was terrific! Knowledgeable, professional, friendly, and efficient. Would definitely recommend this company!
Paid $200–400Reasonable priceToilet repair
DDavid5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super friendly and professional, quickly determined the issue and remediated it.
Paid $200–400Great priceDrain cleaning
KKelliLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used ROD Plumbing Inc for my brand new house and for a rent house. They are quick and reliable and know what they are doing! I have dealt with several technicians and all have been amazing. I highly recommend this company.
Paid $200–400Reasonable priceService not listed
NNay12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I made the call early this morning for someone to come out and within 6hours, Juan showed up, very professional. He explained everything where it was easy for me to understand. He went right in, fixed the problem, and did it with a positive attitude. The only company I call when I have a plumbing question or problem.
Paid $200–400Reasonable priceToilet repair
CConnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Incredibly impressed with Rod’s plumbing they were able to get me in right away and fix the issue immediately! They were super professional I would definitely recommend them for commercial or residential use!
Paid $200–400Great priceToilet repair
AAbdull3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
awesome service, showed up on time an detail description as to the work completed
Easy to schedule online, follow up was quick and they were able to work within my limited availability. Tyler was terrific! Knowledgeable, professional, friendly, and efficient. Would definitely recommend this company!
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 3 days ago
Thank you so much for your support, Sharon! We are so glad you had a great experience and look forward to helping you again in the future.
A
Adrian Resendez10 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
ROD Plumbing is great. The waterline in my yard had a leak. They were at my house within an hour and done in an hour and a half. Juan was really good about explaining what they were doing and why. The next week they came back for a bigger repair because of the problem area. The cost of my previously player was deducted from the bigger repair. I have been highly recommending them to everybody I talk to.
Price assessment: Reasonable price
Services: Plumbing leak repair
Response from the owner · a month ago
Thank you so much for your support Sherri! We are honored by your recommendation and hope to help you in any future plumbing needs!
K
Kelli KnightLocal Guide · 24 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
I have used ROD Plumbing Inc for my brand new house and for a rent house. They are quick and reliable and know what they are doing! I have dealt with several technicians and all have been amazing. I highly recommend this company.
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · a month ago
Your positive recommendation means a lot to us, Kelli! Thank you for your trust. We're always glad to help out with any of your properties.
O
Oscar Hernandez5 reviewsiTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
ROD was quick to respond after I damaged a water line. Juan was very professional and fast. After I called Juan was on site and fixed everything within 1 hour. Very impressed
Response from the owner · a month ago
We are so glad you had a wonderful experience with Juan! We'll be happy to help out anytime!
N
Nay Thompson12 reviewsiTotal number of Google reviews Nay has written across all businesses on Google Maps, not just this one.
I made the call early this morning for someone to come out and within 6hours, Juan showed up, very professional. He explained everything where it was easy for me to understand. He went right in, fixed the problem, and did it with a positive attitude. The only company I call when I have a plumbing question or problem.
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 2 months ago
Thank you, Nay! We're honored to be the company you trust for your plumbing needs. We're glad Juan arrived quickly, explained everything clearly, and got your toilet repaired with professionalism and a positive attitude.
J
Juan Lopez5 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Thank you, Juan! We'll be sure to pass your shoutout along to Angel. We appreciate you taking the time to recognize our team and are glad we could provide a great experience.
C
Connie Sewell2 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Incredibly impressed with Rod’s plumbing they were able to get me in right away and fix the issue immediately! They were super professional I would definitely recommend them for commercial or residential use!
Price assessment: Great price
Price: $200–400
Services: Toilet repair
Response from the owner · 3 months ago
Thank you so much for the positive feedback, Connie! We are glad that your issue was fixed immediately and we'll be glad to help you in the future!
G
Gerald Lancaster4 reviewsiTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
