iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 24 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★784 Google reviews · 24 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$417typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, clear communication, and transparent upfront pricing. Reviews highlight efficient repairs for issues like leaks, water heaters, and drain clogs, noting that technicians often explain the work and avoid unnecessary upselling. However, lower-rated feedback indicates concerns about high costs for specific services like line snaking, instances where written quotes were not provided, and complaints about incomplete repairs or missing follow-up documentation.
Google rating: 4.9 out of 5 from 784 reviews (97% five-star).
Reviews on this page: 783 Google reviews (636 with written comments, 14 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 29, 2026.
Service: Sump Pump Repair Service serving Round Rock, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companySump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.O & M Plumbing Services, Inc.: 94/100 on this factor. Category median: 91.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.O & M Plumbing Services, Inc.: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.O & M Plumbing Services, Inc.: 90/100 on this factor. Category median: 97.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.O & M Plumbing Services, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.O & M Plumbing Services, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.O & M Plumbing Services, Inc.: 94/100 on this factor. Category median: 79.A
94
Bar = this company · dark tick = category median.
Star ratings
783 Google reviews we collected
4.9of 5
5 stars75797%
4 stars111%
3 stars41%
2 stars51%
1 star61%
Praise vs complaints
Phrases our text analysis found in 636 written reviews
98%praise
Praise1,43398%
Complaints222%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4027%
Reasonable9263%
Overpriced32%
Not sure118%
$417-13% vs typical sump pump repair services
Middle half of what 112 customers paid ($278–$842) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35124%
Speed & response30221%
Quality & results22415%
Would recommend17112%
Communication15210%
Price & value15210%
Honesty & trust1037%
What customers talk about
We read 636 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shawn was very nice and professional, and did great work!”
“O&M gave me a price quote up front, and everything was done quickly and high quality.”
“Great service honest and reliable and trustworthy plumbing service”
“…e issue, they will not find the issue and cherry on top you will get awful customer service from the owner even when you send him a report verifying e…”
“I would highly recommend you call O & M Plumbing Services.”
“This is exactly the kind of service I don't recommend: do the bare minimum on each visit, then charge another expensive labor fee when the next relate…”
“Very upfront about the cost and exactly the repairs he was performing, took time to explain and show me the work.”
“O&M replied promptly, scheduled a free consultation and provided quotes.”
“Pricey, but friendly professional service.”
“Shawn was professional, informative and genuinely a good guy.”
“The salesman lied about where a belly in the drainage system was so he could recommend a full repipe.”
People customers mention
Ben50 reviews
Andrew36 reviews
Chris12 reviews
Mike11 reviews
Heather9 reviews
Morgan9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired O & M Plumbing Services, Inc. for 8 kinds of job. Pick one to see what they paid and said.
GGraceLocal Guide · 77 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional work so happy they were able to come on a Saturday and did a very fast repair! Also extremely reasonable prices! Thank you Ben!
Paid $1–200Great priceShower repair
RRob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. Arrived on time. Shawn was knowledgeable, professional and courteous.
Paid $200–400
BBryan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a sewage smell in the house. Andrew showed up right on time and knocked it out. Very upfront about the cost and exactly the repairs he was performing, took time to explain and show me the work. Really positive experience overall and very kind and professional plumber.
LLeslie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
O&M replied promptly, scheduled a free consultation and provided quotes. I had an immediate issue resolved in same visit for a reasonable cost. Service person Chris was knowledgeable and friendly.
Paid $200–400Reasonable priceToilet repair
SScottLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Shawn installed shut off valves for two bathroom sinks and changed several cartridges where the faucets were leaking a bit. He was terrific. Very professional, explained everything clearly, made sure I checked things to be sure they were working properly. He is also a very nice person, lots of energy, really seems…
MMaria1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Andrew was always in communication since he was on his way, he explained every detail of what he was doing, he cleaned everything afterwards. Great service!!
They came out and were very trustworthy to me! I had another company that told me I needed a new unit. But when they came out and inspected it I only needed it flushed out.
I will always call them for my plumbing needs!
Thank you so much for your honesty and good works.
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Shannon, thank you for trusting in O&M Plumbing. We appreciate your kind words and 5 stars. We are here for you anytime, Shannon, so please don't hesitate to contact us if any other plumbing issues arise. Thanks, again!
R
Rob WLocal Guide · 141 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Shawn was very nice and professional, and did great work! O&M gave me a price quote up front, and everything was done quickly and high quality. We would use O&M again.
Price assessment: Reasonable price
Services: Plumbing leak repair
Response from the owner · 2 days ago
Rob, thank you for choosing us and letting us fix your leak. And thank you for the 5 stars. We are here for you if anything plumbing related pops up! Don't hesitate to reach out!
C
Chris Carmon SR5 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Great service! Quick response and fixed issue same day. Highly recommend!
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 2 days ago
Brett, thank you for the 5 star review and recommendation! We appreciate you letting the internet world know about your satisfaction with us! Reach out to us anytime!
G
Grace McMickenLocal Guide · 77 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
I cannot recommend them more. Every time I use them I am blown away by their professionalism, care and quality of service. This time they came out to fix what a different plumber did incorrectly. Ben is someone who does what he says he will do, and he will do it right. It is rare in today's world.
It's not often you have the owner and his Dad come out to do the work. We got the VIP treatment! Ben and mike showed up on time, diagnosed the issue, had it fixed and back up with water to our house; within an hour and a half. I would highly recommend you call O & M Plumbing Services. Ben and Mike in the field are top notch and talking to Heather on the phone was great as well. Call 'em!!!
Response from the owner · 2 months ago
Damon, thank you for giving the O&M plumbing family a chance to take care of your plumbing needs. Father, son, and daughter definitely make a great team and your 5 stars reminds them of why they love doing what they do. Thank you, Damon.
R
Rob Baird3 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Mr. Shawn was awesome, was clear and concise and gave me important feedback and an estimate on my plumbing issues with professionalism and enthusiasm
Thanks again O&M Plumbing
Services: Drain cleaning, Shower repair
Response from the owner · a year ago
James, thank you for letting everyone know about Andrew's Outstanding and Magnificent 5 star service! We are here for you if any other plumbing needs arise. Thanks again, James!
B
Bryan Walker9 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
We had a sewage smell in the house. Andrew showed up right on time and knocked it out. Very upfront about the cost and exactly the repairs he was performing, took time to explain and show me the work. Really positive experience overall and very kind and professional plumber.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair, Sewer repair
Response from the owner · 2 weeks ago
Thank you for the 5 stars, Bryan! We truly appreciate you taking the time to let the internet world know about Andrew and his professionalism. We are extremely happy to hear you had a great positive experience with us. We are here for you anytime, Bryan!
