Experts Reviews · Company report
JustUs Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

JustUs Plumbing

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 886 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JustUs Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JustUs Plumbing is better than 89% of sump pump repair services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JustUs Plumbing is better than 80% of sump pump repair services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JustUs Plumbing is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JustUs Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JustUs Plumbing is better than 43% of sump pump repair services.C
43

Reviews for your job

Customers hired JustUs Plumbing for 8 kinds of job.

JustUs Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 61 Google reviews tagged “Water heater installation” · showing 20

BradLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★

They showed up for the estimate. But, then that was the last I heard from them. Never got an estimate. Not surprised really. The guy who came never took any notes. He took a few photos with his phone on a couple things I wanted done, but not on several other items. So, not sure I would have trusted them anyway. At…

Water heater installationService not listed
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our hot water needed to be replaced and Just Us Plumbing gave us an honest and fair quote. They were able to work with my schedule to do the replacement the same day. The technicians were friendly, professional, and clearly explained the scope of work completed.

Reasonable priceWater heater installation
GlennLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job of installation!

Paid $2,000+Reasonable priceWater heater installation
JenniferLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love Justice Plumbing and I use them over and over again as a realtor, property manager, and Airbnb owner. I’ve even used them on large remodels and they do not disappoint. For 10 years they tried to convince me to put in a new water conditioner softener on my hard well water. I finally did and it was the BEST…

Paid $600–800Reasonable priceToilet repairWater heater installationWater heater repair+ Professionalism
GaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Winter is almost here, and we were thinking back to the Texas snowmaggdon this past February. We decided to harden up our outside faucets – replace what was needed, and make them more freeze resistant. Due to our previous plumbing co becoming less responsive, we decided to change companies. We wanted a plumber that…

Water heater installationPlumbing pipe repairFaucet repair+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Friday afternoon and the water heater goes out. Called JustUs. 20 minutes later they were here. They drained the water heater, removed it, and installed the new unit. A very professional installation. Customer experience with both plumbers rates a 10. Thanks gentlemen.

Paid $1,000+Great priceWater heater installation
Steve11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rapid Service Response. Complicated issue involving water supply line break at the elevation of my concrete foundation was successfully resolved with minimal demolition to my home structure. Tried this company basis a referral from my neighbor and will keep them at the top of my list of plumbing service providers.

Paid $1,000+Reasonable priceWater heater installationWater heater repairService not listed
BarbaraLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Worked in the cold to repair a leaking water line. I'm grateful for their service.

Paid $1,000+Great pricePlumbing pipe repair+ Responsiveness+ Professionalism
Sanjay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They are great to work with! Very professional and careful work, and great service even for warranty repair.

Paid $1,000+Water heater installation
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chris and his helper did a great job and done the same day.

Reasonable priceWater heater installation
BillLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a leaky water heater that needed to be replaced quickly. I called the Best at Justus Plumbing within 3 hours it was replaced and making hot water. Thank you Team Justus Plumbing.

Water heater installation
Justin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Did an awesome job on installing new water heater. Very friendly answered all my questions I had. Great service all around

Paid $1,000+Reasonable priceWater heater installation
audie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chris worked hard in extreme heat to make sure everything was installed correctly. I appreciate his diligence and professionalism!

Water heater installation+ Responsiveness+ Punctuality+ Quality
NancyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★

We called in JustUs Plumbing Services when we had a mysterious leak (we were notified by the city of Round Rock that we were losing 75 gallons/hour) which turned out to have been caused by a previous company working on the foundation who broke a copper pipe that led to the front hose bib. It was challenging to find…

Customer photo from Nancy's review
Toilet installationWater heater installationOutdoor plumbing system repair
RitaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When our water heater went out, JustUs was there the next day. They quoted us a fair price for a tankless water heater. They communicated through the whole process so we would know what to expect. It works great. We have used JustUs a few times now for various jobs and they are great every time.

Water heater installation+ Responsiveness+ Punctuality+ Quality
JorgeLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called JustUs plumbing because my water heater had an electrical issue (4pm). They are friendly and very helpful as it was found to be under warranty. The water heater was installed the next morning. Thank you.

Water heater installation+ Responsiveness+ Quality+ Professionalism
dessenneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Dwayne and his team have been amazing, they are really responsive and helpful on all levels , and solved our problems as fast as they could. I would firmly recommend if you want to work with honest and professional people.

Water heater installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Private2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time, on budget, and professionally done.

Water heater installation+ Punctuality+ Quality+ Professionalism
Ralph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Plummer was very professional, knew what he was doing and fixed the issue with ease.

Faucet installationWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Anna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our water heater leaked and caught fire. Our home warranty company was not helpful. After 2 weeks with no water in our house, they told us it would be another 6 weeks if we didn't get a smaller unit. I called Just Us plumbing at 8am, by 11am, they found options for me and were at my house by 2pm. Ended up paying and…

Water heater installation+ Responsiveness+ Punctuality+ Quality

Show more water heater installation reviews (41 more) →

Price

$432-10% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair65$248–$559
Plumbing pipe repair63$278–$1.2k
Water heater installation60$1.2k–$2.8k
Water heater repair53$246–$706
Plumbing leak detection52$228–$542
Drain cleaning43$248–$493
Plumbing leak repair38$251–$654
Faucet installation37$305–$645

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