Experts Reviews · Company report
JustUs Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

JustUs Plumbing

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 886 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JustUs Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JustUs Plumbing is better than 89% of sump pump repair services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JustUs Plumbing is better than 80% of sump pump repair services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JustUs Plumbing is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JustUs Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JustUs Plumbing is better than 43% of sump pump repair services.C
43

Reviews for your job

Customers hired JustUs Plumbing for 8 kinds of job.

JustUs Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$706
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Water heater repair” · showing 20

TLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

JustUs Plumbing took incredible care of us, and I couldn’t be happier with their service. Alexander and Karson are absolute pros. Dwayne was super helpful and very honest. He did everything he said he would and went above and beyond. They were knowledgeable, thorough, and worked with the kind of confidence that…

Paid $2,000+Great priceWater heater repair
JenniferLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love Justice Plumbing and I use them over and over again as a realtor, property manager, and Airbnb owner. I’ve even used them on large remodels and they do not disappoint. For 10 years they tried to convince me to put in a new water conditioner softener on my hard well water. I finally did and it was the BEST…

Paid $600–800Reasonable priceToilet repairWater heater installationWater heater repair+ Professionalism
JG5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Was able to get to my house within 2 hours of a major hot water heater leak.

Paid $400–600Reasonable priceWater heater repair
Chad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very fast and friendly. I called them when my water heater expansion stank developed a leak that began flooding (to use the term liberally) in my garage. They had a technician at my house and the expansion tank replaced within 3 hours. This was at 5:00 PM after coming home from work to find water all over my garage…

Paid $200–400Reasonable priceWater heater repair
Jeff13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They are dependable and so timely. Love their service.

Paid $900–1,000Reasonable priceWater heater repairService not listed
Darryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

. Very prompt courteous and professional and very honest on pricing ! Thank you for your service ! Just Us Plumbing !

Paid $600–700Great priceWater heater repair
Steve11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rapid Service Response. Complicated issue involving water supply line break at the elevation of my concrete foundation was successfully resolved with minimal demolition to my home structure. Tried this company basis a referral from my neighbor and will keep them at the top of my list of plumbing service providers.

Paid $1,000+Reasonable priceWater heater installationWater heater repairService not listed
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Water heater stopped heating the water. Tried to relight but it didn't work. JustUs arrived and showed me how to do the relight with additional insights to make sure the water heater stays lit. Very cordial visit and very professional.

Paid $100–200Reasonable priceWater heater repair
Lang10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Alexander come out the next day when our gas control valve died on our water heater. They picked up the phone the night before and got us scheduled in. He called told me a rough price, picked up the part and got our water heater going again very quickly. end price was pretty much dead on. Thank you guys for getting us back up and running.

Customer photo from Lang's reviewCustomer photo from Lang's reviewCustomer photo from Lang's reviewCustomer photo from Lang's review
Water heater repair
Hari6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alexander was on time, gave us a fair estimate and did a great job in fixing our plumbing issue. Will recommend Justus especially if you are in a pinch like we were last weekend

Water heater repair
james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Omni

Water heater repair+ Punctuality
JamesLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Awesome service! Will call again for plumbing needs.

Garbage disposal installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Professionalism
Dookie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He didn’t try to sell me anything I didn’t need. He was knowledgeable on time. Service was excellent and fast. Much appreciated.!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
FNAFLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dwayne was great, returned my call right away, Chris and Roy came out to install a new hot water heater. They did a fantastic job

Water heater repair
Mindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I noticed water coming out of the white elbow pipe outside of the side of my house again. Once again, there was no water in the pan. I called JustUs Plumbing since they replaced my water heater and water softener in February 2020 and in February 2022, they replaced the first TMP valve due to the same issue. The…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Charlotte5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Eric was honest, knowledgeable, and courteous, determining that our water heater issue was an electrical problem. It was a pleasure working with him!

Water heater repair+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly quick service!!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called JustUs about a slow non-urgent leak in my HW heater in the late afternoon. They came to my home about an hour later to assess the situation and ultimately gave me a reasonable quote to replace it. And they performed the work first thing the next morning. I really appreciated their responsiveness, clear…

Water heater repair+ Responsiveness+ Punctuality+ Quality
brady5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stephen came out and repaired a gas leak near our water heater in our new home and installed new valves at our washer without further knowledge. He was professional, courteous, and timely. He showed/explained exactly what he had done after the repair, which was very nice. I would definitely recommend Stephen, and JustUs.

Plumbing leak detectionPlumbing pipe repairWater heater repair+ Responsiveness+ Quality+ Professionalism
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Completed all in a timely and professional manner.

Water heater repair+ Responsiveness+ Punctuality+ Quality

Show more water heater repair reviews (33 more) →

Price

$432-10% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair65$248–$559
Plumbing pipe repair63$278–$1.2k
Water heater installation60$1.2k–$2.8k
Water heater repair53$246–$706
Plumbing leak detection52$228–$542
Drain cleaning43$248–$493
Plumbing leak repair38$251–$654
Faucet installation37$305–$645

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