Experts Reviews · Company report
JustUs Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

JustUs Plumbing

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 886 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JustUs Plumbing is better than 90% of sump pump repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JustUs Plumbing is better than 89% of sump pump repair services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JustUs Plumbing is better than 80% of sump pump repair services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JustUs Plumbing is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JustUs Plumbing is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JustUs Plumbing is better than 43% of sump pump repair services.C
43

Reviews for your job

Customers hired JustUs Plumbing for 8 kinds of job.

JustUs Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$706
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Water heater repair” · showing 40

TLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

JustUs Plumbing took incredible care of us, and I couldn’t be happier with their service. Alexander and Karson are absolute pros. Dwayne was super helpful and very honest. He did everything he said he would and went above and beyond. They were knowledgeable, thorough, and worked with the kind of confidence that…

Paid $2,000+Great priceWater heater repair
JenniferLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love Justice Plumbing and I use them over and over again as a realtor, property manager, and Airbnb owner. I’ve even used them on large remodels and they do not disappoint. For 10 years they tried to convince me to put in a new water conditioner softener on my hard well water. I finally did and it was the BEST…

Paid $600–800Reasonable priceToilet repairWater heater installationWater heater repair+ Professionalism
JG5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Was able to get to my house within 2 hours of a major hot water heater leak.

Paid $400–600Reasonable priceWater heater repair
Chad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very fast and friendly. I called them when my water heater expansion stank developed a leak that began flooding (to use the term liberally) in my garage. They had a technician at my house and the expansion tank replaced within 3 hours. This was at 5:00 PM after coming home from work to find water all over my garage…

Paid $200–400Reasonable priceWater heater repair
Jeff13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They are dependable and so timely. Love their service.

Paid $900–1,000Reasonable priceWater heater repairService not listed
Darryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

. Very prompt courteous and professional and very honest on pricing ! Thank you for your service ! Just Us Plumbing !

Paid $600–700Great priceWater heater repair
Steve11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rapid Service Response. Complicated issue involving water supply line break at the elevation of my concrete foundation was successfully resolved with minimal demolition to my home structure. Tried this company basis a referral from my neighbor and will keep them at the top of my list of plumbing service providers.

Paid $1,000+Reasonable priceWater heater installationWater heater repairService not listed
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Water heater stopped heating the water. Tried to relight but it didn't work. JustUs arrived and showed me how to do the relight with additional insights to make sure the water heater stays lit. Very cordial visit and very professional.

Paid $100–200Reasonable priceWater heater repair
Lang10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Alexander come out the next day when our gas control valve died on our water heater. They picked up the phone the night before and got us scheduled in. He called told me a rough price, picked up the part and got our water heater going again very quickly. end price was pretty much dead on. Thank you guys for getting us back up and running.

Customer photo from Lang's reviewCustomer photo from Lang's reviewCustomer photo from Lang's reviewCustomer photo from Lang's review
Water heater repair
Hari6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alexander was on time, gave us a fair estimate and did a great job in fixing our plumbing issue. Will recommend Justus especially if you are in a pinch like we were last weekend

Water heater repair
james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Omni

Water heater repair+ Punctuality
JamesLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Awesome service! Will call again for plumbing needs.

Garbage disposal installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Professionalism
Dookie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He didn’t try to sell me anything I didn’t need. He was knowledgeable on time. Service was excellent and fast. Much appreciated.!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
FNAFLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dwayne was great, returned my call right away, Chris and Roy came out to install a new hot water heater. They did a fantastic job

Water heater repair
Mindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I noticed water coming out of the white elbow pipe outside of the side of my house again. Once again, there was no water in the pan. I called JustUs Plumbing since they replaced my water heater and water softener in February 2020 and in February 2022, they replaced the first TMP valve due to the same issue. The…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Charlotte5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Eric was honest, knowledgeable, and courteous, determining that our water heater issue was an electrical problem. It was a pleasure working with him!

Water heater repair+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly quick service!!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called JustUs about a slow non-urgent leak in my HW heater in the late afternoon. They came to my home about an hour later to assess the situation and ultimately gave me a reasonable quote to replace it. And they performed the work first thing the next morning. I really appreciated their responsiveness, clear…

Water heater repair+ Responsiveness+ Punctuality+ Quality
brady5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stephen came out and repaired a gas leak near our water heater in our new home and installed new valves at our washer without further knowledge. He was professional, courteous, and timely. He showed/explained exactly what he had done after the repair, which was very nice. I would definitely recommend Stephen, and JustUs.

Plumbing leak detectionPlumbing pipe repairWater heater repair+ Responsiveness+ Quality+ Professionalism
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Completed all in a timely and professional manner.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Darren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work

Water heater repair
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They provided quick response time and courteous service with plumber keeping me informed of progress. Would definitely recommend them in the future.

Water heater installationWater heater repair+ Value
Ade6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service and do a great job of educating you on how to maintain your water heater.

Water heater repair+ Responsiveness+ Professionalism
KindellLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called at 4 pm and they came out the same day. They determind the leaking water heater had to be replaced. The water could be left on overnight because the pan drained outside. The next day the replacement was installed. The communication was excellent. Call or text when inroute with an ETA.

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Sherri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Eric was very professional, efficient, and personable. I appreciate the promptness of service, he came within the first hour of the time window.

Water heater repair+ Punctuality+ Professionalism+ Value
BJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

JustUs Plumbing was very professional, explained things thoroughly, and were very reasonable.

Water heater repair+ Responsiveness+ Quality+ Professionalism
Denney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

First the technician was great, but the billing was terrible. I received the part from the manufacturer and it took the tech 20 minutes to replace the part and they charged me $353.00. Why to use the Texas storm to jack up the prices!!!!

Water heater repair
Krystale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and efficient at figuring out the issue. Will definitely recommend.

Water heater repair+ Quality+ Professionalism+ Value
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★

I give only 2 stars because the service was way over priced. They did fix the leak, they did come out promptly on a week end. $600 for a simple replacement of a leaky flex tube. It took them less than 30 minutes to fix.

Plumbing pipe repairWater heater repair− Value
Long3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Eric was very knowledgeable, friendly, and thoroughly explained the work that needed to be done. He fixed the issue.

Water heater repair+ Responsiveness+ Punctuality+ Quality
EarlLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Can't say enough good things about my experience with this company. Great service at a reasonable price. Roy was an outstanding tech and very personable. I'll definitely be using them for any future plumbing issues. Thanks for taking such great care of our home and our family.

Toilet repairWater heater repair+ Responsiveness+ Punctuality+ Quality
ChristyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Jarrod replaced our leaking water heater and shower faucet. He was prompt, informative and fair. JustUs will be our go to plumping service from now on! Thanks Jarrod!

Plumbing leak detectionShower repairWater heater repair
Sebastian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceWater heater repair
Manuel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $1–200Reasonable priceWater heater repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $300–400Great priceWater heater repair
Rockya year ago★★★★★

Rating only, no written review.

Water heater repair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Dale4 years ago★★★★★

Rating only, no written review.

Water heater repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
BenjaminLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater repair+ Responsiveness+ Punctuality+ Quality

Show more water heater repair reviews (13 more) →

Price

$432-10% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair65$248–$559
Plumbing pipe repair63$278–$1.2k
Water heater installation60$1.2k–$2.8k
Water heater repair53$246–$706
Plumbing leak detection52$228–$542
Drain cleaning43$248–$493
Plumbing leak repair38$251–$654
Faucet installation37$305–$645

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