Computer repair service · Baltimore, MD · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%77+21.7Replies to reviews 8%54+4.4Momentum penalty83−1.7Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 61 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★176 Google reviews · 20 photos
94%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Juvix The Tech Guy holds a 4.8-star rating from 176 reviews, with customers frequently praising quick turnaround times, reasonable pricing, and friendly communication for repairs on consoles, laptops, and phones. Some reviewers highlight successful data recovery and on-site business support. However, several low-star reviews criticize delayed repairs, poor communication during long wait times, and instances of hardware damage or warranty disputes.
Google rating: 4.8 out of 5 from 176 reviews (94% five-star).
Reviews on this page: 176 Google reviews (129 with written comments, 7 with photos).
Owner responses: the business replied to 50% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Juvix The Tech GuyElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Juvix The Tech Guy: 82/100 on this factor. Category median: 83.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Juvix The Tech Guy: 77/100 on this factor. Category median: 76.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Juvix The Tech Guy: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Juvix The Tech Guy: 54/100 on this factor. Category median: 65.C
54
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
4.8of 5
5 stars16694%
4 stars32%
3 stars11%
2 stars11%
1 star53%
Praise vs complaints
Phrases our text analysis found in 129 written reviews
96%praise
Praise20696%
Complaints84%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4923%
Quality & results4119%
Price & value3918%
Staff & attitude3617%
Would recommend2914%
Communication115%
Honesty & trust94%
What customers talk about
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I don’t know what Juvix did but he came and did a business call on us and got us up back and running within minutes.”
“They do a great job for a great price, looking forward to the new location - I think 28th st, coming soon!”
“Worst experience ever had my game for 4 weeks didn’t give me any updates during the time frame ever time I called they wasn’t working on my system and…”
“Their great with maintenance and affordable pricing 💯”
“I highly recommend Juvix and his staff i very friendly and helpful.”
“I highly recommend anyone who’s having overheating issues to take their consoles to the Tech Guys.”
“The repair I needed was simple, but he still explained to me what they were gonna do and how that would reflect in the (reasonable) price, which I appreciate.”
“They immediately identified the parts needed and even placed the order right in front of me, which gave me confidence in their transparency and efficiency.”
“These are scammers they use good parts of your electronics and swap it out for broken parts and give you back your electronics with even more issues.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
I brought my PS5 in for a HDMI repair and a cleaning. I was told my disc drive wouldnt read disc. I expressed how it should be work and nothing was wrong with it before my HDMI broke. I was told “ you have a lot of digital content” ok ? When I get home I noticed there’s a wire pinched in between the top and the…
Gabriel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I Usually don’t do reviews but I felt like this was well deserved. Thank you very much Juvix the tech guys, y'all really have brought my PS5 back from the dead 😂 and I can finally play 60Fps and pro enhanced games like old times 🎮💯. I highly recommend anyone who’s having overheating issues to take their consoles…
BEST_ZOMBIE_KID2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They replaced my disc drive 2 years ago and it worked pretty good, i needed help taking screws off, they help me no charge, they cool
Sharon13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They do house calls and will come right over and fix your computer on the spot. I highly recommend Juvix and his staff i very friendly and helpful.
Express2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Juvix fixed my All-In-One for the business, we couldn’t work and was dead in the water. I don’t know what Juvix did but he came and did a business call on us and got us up back and running within minutes. I really appreciate Juvix. This guy knows his stuff. And his team is very nice. We'll definitely be calling them for all our tech needs.
isiah6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience with Juvix Tech! I brought in my PS5 with a damaged HDMI port, and they were able to fix it quickly and get everything working perfectly again. The service was fast, professional, and hassle-free. Really appreciated the quick turnaround and quality of the repair. Definitely recommend Juvix Tech to…
I brought my PS5 in for a HDMI repair and a cleaning. I was told my disc drive wouldnt read disc. I expressed how it should be work and nothing was wrong with it before my HDMI broke. I was told “ you have a lot of digital content” ok ? When I get home I noticed there’s a wire pinched in between the top and the bottom case .I feel like I went to a backyard mechanic and came back with something broke. The PlayStation HDMI cable no longer works with the system. I realize this after trying another HDMI cord and now my disc drive doesn’t work and it’s making a weird noise.
Gabriel Rogers1 reviewiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
I Usually don’t do reviews but I felt like this was well deserved. Thank you very much Juvix the tech guys, y'all really have brought my PS5 back from the dead 😂 and I can finally play 60Fps and pro enhanced games like old times 🎮💯. I highly recommend anyone who’s having overheating issues to take their consoles to the Tech Guys. Their great with maintenance and affordable pricing 💯
Have a blessed day, And may God be with y’all🙏✝️💯
BEST_ZOMBIE_KID2 reviewsiTotal number of Google reviews BEST_ZOMBIE_KID has written across all businesses on Google Maps, not just this one.
Juvix fixed my All-In-One for the business, we couldn’t work and was dead in the water. I don’t know what Juvix did but he came and did a business call on us and got us up back and running within minutes. I really appreciate Juvix. This guy knows his stuff. And his team is very nice. We'll definitely be calling them for all our tech needs.
robert carraherLocal Guide · 49 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Juvix, i wouldn’t go here again if my life depended in it.
Damaged an expensive board. They told me 2-3 day turn around. That turned into 2 1/2 weeks, uncoordinated emails etc. repetitive requests for the same diagrams pictures etc. saying they were not clear enough. However these diagrams would be for testing after the repair.. Im not like the average consumer i was like 13 credits short of a BA in electrical engineering and did some advanced work and assembly/destructive testing on systems for important work.
This is a small personal thing that without a scope ultrasonic cleaner and solder desolder station can not be done. My friends cant take it into work for some reasons that should be obvious. So i took it to a local shop, asked them if they could fix it. Small board burn obvious location the burn is at the base of a snubber cap. Board was pretty dirty when i inherited it... so remove the cap inspect clean repair epoxy test. About 2-3 hours work. Keep in mind inwas given an estimate of 80.00 and i said i wanted those exact process and said i estimated 2 hours and maybe a snubber cap a fuse or a diode which probably would have we t with the cap if it died. Said i would pay way better then they asked if i got good work. He said thanks i never rushed them, i would get a request for picture or documentation and i would send it, ask if it was received and get no response. So i would call in the next day to confirm they had from me, wheat they needed.
Conflicting emails, ignored phone calls, they would answer ask me to hold 20 minutes and they would be surprised i was still there. Then Wednesday October 7th i called in about 5 pm and spoke to a gentleman because i was told that Monday October 5th that it would be do e Wednesday oct 7th i spoke to a guy who told me he was repairing the pcb, and he had tested the snubber cap while it was on the board and having never been removed. And made up a string of excuses that my boy who is one of the greatest cryptographers on planet earth started laughing while stammered and stuttered for like 4 minutes straight. Then told me he was going to remove a bunch of MOSFETS to look at traces,after for minutes of hearing complete bullshit. I i instructed him to stop doing anything at all and what if anything i owed him. He told me 50 dollars and i d
Said sure under duress before this unskilled poorly trained technician destroyed a valuable legacy board. The reason they are so upset with me is because the average consumer would not know enough to see how basic their skills are. Less than amateur but anyone can desolder and reflow a playstation gpu or diodes. This granularity was necessary to debunk the stupidity if the insinuation i wanted something for free. Oh by the way after i told them to stop any work they decided to re epoxy my board making an actual repair by a competent person harder. So im taking them to md small claims court.
Which after today more wasted time. While i was there i told them i was taking them to small claims court for damage they caused to my property. So see you in court juvix. Thats why they threw that little dig in.
Couldn’t fix it charged me 50 dollars for the attempt and wasted weeks of time. What a joke. Do not go here you will regret it.
Response from the owner · a month ago
Mr Robert we hope we never have to encounter you again as a customer. You wanted us to rush work when you bought an already unusual repair to us and expected to get the repair done for free. You were charged $50 for the work we did do and we hope to never see you again. 👍
isiah alston6 reviewsiTotal number of Google reviews isiah has written across all businesses on Google Maps, not just this one.
Great experience with Juvix Tech! I brought in my PS5 with a damaged HDMI port, and they were able to fix it quickly and get everything working perfectly again. The service was fast, professional, and hassle-free. Really appreciated the quick turnaround and quality of the repair. Definitely recommend Juvix Tech to anyone needing console or electronics repairs!
Response from the owner · a month ago
Thanks Isaiah, let us know if you ever need any other help with any other repairs. We got you 👍
Tanyel Blake2 reviewsiTotal number of Google reviews Tanyel has written across all businesses on Google Maps, not just this one.
