Analyzing 9,834,9439.8M ReviewsFor 27,69627.7K Experts
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 18,874 Google reviews of 61 top-rated electronics repair shops nationwide; 10 of them in Baltimore, MD. Updated November 11, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of electronics repair shops).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Cracksquad Phone RepairBaltimore, MD | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 4.99 | — |
| 2 |  Electronics Repair LabBaltimore, MD | A 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 4.97 | — |
| 3 |  Console Repair StoreBaltimore, MD | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.87 | — |
| 4 |  MobileLizard Phone RepairBaltimore, MD | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAC | 4.92 | — |
| 5 |  uBreakiFix - Phone and Computer RepairBaltimore, MD | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%51+7.2Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAACAA | 4.89 | — |
| 6 |  Repair Shack - iPhone, iPad, Computer & PS5 RepairsBaltimore, MD | B 77How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%71+20Replies to reviews 8%88+7.2Momentum penalty47−5.3Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––CA | 4.90 | — |
| 7 | REPARON CELLULAR & VIDEO GAME REPAIRBaltimore, MD | B 77How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%76+21.5Replies to reviews 8%38+3.1Momentum penalty56−4.4Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––CD | 4.89 | — |
| 8 |  RepairologyBaltimore, MD | B 77How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAA | 4.84 | — |
| 9 |  Juvix The Tech GuyBaltimore, MD | B 77How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%77+21.7Replies to reviews 8%54+4.4Momentum penalty83−1.7Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––AC | 4.84 | — |
| 10 |  My Cellphone RepairsBaltimore, MD | C 46How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%64+15.5Value 14%39+5.5Replies to reviews 7%4+0.3Craft & service penalty91−0.9Momentum penalty0−10Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBADFF | 4.84 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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How the 10 electronics repair shops we rated in Baltimore, MD compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated electronics repair shops in Baltimore, MD average 4.9★ on Google across 6,085 reviews. Cracksquad Phone Repair has the top rating (5.0★), and My Cellphone Repairs has the most reviews (1,470). Updated November 10, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (6,085 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“Store was cozy and clean. Was greeted with great service and was out within 15 mins. I would definitely recommend this shop for all device repairs. Furthermore, there was a great selection of cases and accessories,…” — Google review
“I had a great experience at this phone repair store! Andre fixed my screen and was incredibly nice, professional, and helpful throughout the entire process. He made sure everything was working properly and took the…” — Google review
“I'm pleased with the service I received at Electronics Repair Lab! My phone screen had gone black and Verizon had trouble transferring my data to my replacement phone. I was in danger of losing my photos and other…” — Google review
“My Nintendo 2ds was down for a while, i tried everything to fix it cause I had modded it, but i took it here and Mike was absolutely amazing!He managed to fix the problem AND MY VOLUME SLIDER!!!!Tysm these guys are…” — Google review
“Exceptional service ! Highly recommend! This is my second time coming to this shop to help me with my apple phone. Each time I was treated with kindness and my phone was fixed in a short amount of time .” — Google review
“KAN IS MOST DEFENILTY THE MAN!!!! He fixed three of my PS5s fast. All three had HDMI problems, and one of them had an overheating problem. Everything was done quickly, plus he also fixed the screen on my iPhone; I…” — Google review
“Excelente trabajo , me gusta esta tienda trabajan rápido y profecional ,mi consola play 5 quedo como nuevo estaba completamente dañado no encendia me hicieron limpieza completa , Excelente trabajo les recomiendo son…” — Google review
“Isaac is a very good employee and is a pleasure meeting him he fixed my phone and it works so far. I appreciate him so much. If you need your phone fixed of anything wrong with your phone come and see my man at my” — Google review
“I have used repairology twice when my daughter has damaged her phone. They were able to replace the screen on her phone quickly, at a price I thought was super reasonable. Everytime I have spoken to them via messager…” — Google review
“I Usually don’t do reviews but I felt like this was well deserved. Thank you very much Juvix the tech guys, y'all really have brought my PS5 back from the dead 😂 and I can finally play 60Fps and pro enhanced games…” — Google review
We scan Google Maps for electronics repair shop listings in and around Baltimore, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Cracksquad Phone Repair has the highest Google rating on our Baltimore list: 5.0 out of 5 from 512 reviews (as of November 10, 2026).
My Cellphone Repairs has the most Google reviews among the companies listed here: 1,470, with a 4.8★ average.
Only open Baltimore-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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Analyzing 9,834,9439.8M ReviewsFor 27,69627.7K Experts