Nathaniel Lewis2 reviewsTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, great pricing, and phone was repaired in less than 10 minutes
Cracksquad Phone Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 61 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 512 Google reviews · 24 photos
100%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
Nov 2026latest review
Cracksquad Phone Repair at a glance
Google reviewers rate Cracksquad Phone Repair 5/5 based on 512 reviews, with the owner responding to 40 percent of comments. Customers frequently highlight fast repair times, often completing services within minutes, along with reasonable pricing and helpful, communicative staff. The shop offers phone repairs, screen fixes, and a selection of cases and accessories. One recurring criticism in the few low-star entries is a general warning to avoid the business, though specific details regarding this dissatisfaction are not provided in the excerpts.
- Google rating: 5.0 out of 5 from 512 reviews (100% five-star).
- Reviews on this page: 512 Google reviews (451 with written comments, 26 with photos).
- Owner responses: the business replied to 40% of reviews.
- Most recent review: November 7, 2026.
- Service: Electronics Repair Shop serving Baltimore, Maryland.
Data from Google, last updated November 10, 2026.
Score profile vs other electronics repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cracksquad Phone Repair: 99/100 on this factor. Category median: 83.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cracksquad Phone Repair: 99/100 on this factor. Category median: 76.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cracksquad Phone Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
512 Google reviews we collected
- 5 stars510100%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 451 written reviews
- Praise74599%
- Complaints41%
Topic share
How often each topic comes up in the written reviews
- Speed & response19226%
- Quality & results14019%
- Staff & attitude14019%
- Price & value12116%
- Would recommend10414%
- Honesty & trust375%
- Communication152%
What customers talk about
We read 451 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It also only took 24 hours to fix I would definitely recommend this company to anyone that wants reliable fast service plus it’s affordable A++++”
“Great service, great pricing, and phone was repaired in less than 10 minutes”
“Went in expecting the worst to fix my broken screen but AJ is truly the best!”
“he was very quick respectful and just a nice person god Bless him!”
“Great price and honest friendly service i’d 100% recommend!”
“I would definitely recommend this shop for all device repairs.”
“upfront about how he'll try to fix it, how long it'll take, and his chances of success.”
“Friendly service and he explained everything to me thoroughly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Nora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Store was cozy and clean. Was greeted with great service and was out within 15 mins. I would definitely recommend this shop for all device repairs. Furthermore, there was a great selection of cases and accessories, will definitely be back for all my repair needs!
takiera5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Did an excellent job fixing the hdmi port on my son’s PlayStation 5. It also only took 24 hours to fix I would definitely recommend this company to anyone that wants reliable fast service plus it’s affordable A++++
Life1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
AJ was extremely kind and helpful. He gave us a lot of great information as well.
Itsboi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
good pricing and told me the exact details of what problems my had and free screen protector
TiaraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
being a single mother is hard.. I went there with $80 left to my name to get my phone fixed to finish doordashing to pay for my hotel for me and my kids to sleep so yes i was stressed😓 and sad i told the man all i had was $80 the price was $89 and he said yes with a smile on his face it made my day more then he…
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thank You Crack Squad !!!! Super Awesome & Professional Service !!! Highly Recommend
Photos
Customer reviews
5.0 ★★★★★ 512 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Leitt Mmiller2 reviewsTotal number of Google reviews Leitt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDo not come here !!!
Response from the owner · 3 days ago
We’re sorry to hear about your experience. At Cracksquad Phone Repair, customer satisfaction is very important to us. Could you please provide more information about what went wrong during your visit? We would appreciate the opportunity to understand your concerns and address any issues. Please feel free to contact us directly at 410-800-1021 so we can assist you. Thank you, Cracksquad Phone Repair
Nora Kissi1 reviewTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStore was cozy and clean. Was greeted with great service and was out within 15 mins. I would definitely recommend this shop for all device repairs. Furthermore, there was a great selection of cases and accessories, will definitely be back for all my repair needs!
takiera Chester5 reviewsTotal number of Google reviews takiera has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid an excellent job fixing the hdmi port on my son’s PlayStation 5. It also only took 24 hours to fix I would definitely recommend this company to anyone that wants reliable fast service plus it’s affordable A++++
Coach Robb1 reviewTotal number of Google reviews Coach has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service, quick & great quality.
Life Foreal1 reviewTotal number of Google reviews Life has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAJ was extremely kind and helpful. He gave us a lot of great information as well.
Robert Worthy3 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service. Fast & honest!
Itsboi idk1 reviewTotal number of Google reviews Itsboi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegood pricing and told me the exact details of what problems my had and free screen protector
Ricky Johnson1 reviewTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFixed my phone for free definitely recommend them
Tiara ELocal Guide · 14 reviewsTotal number of Google reviews Tiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlebeing a single mother is hard.. I went there with $80 left to my name to get my phone fixed to finish doordashing to pay for my hotel for me and my kids to sleep so yes i was stressed😓 and sad i told the man all i had was $80 the price was $89 and he said yes with a smile on his face it made my day more then he would know you never know what somebody is going through and he was my angel! i will forever support them and always and only come here and send my friends here to get our phones fixed ..he was very quick respectful and just a nice person god Bless him! Clean store fast service good quality may god bless the workers of this store 🙏🏾 gonna bring him a gift card and thank you card once I get back on my feet 💕
Business details
- Address: 3531 Washington Blvd Ste 308, Baltimore, MD 21227
- Phone: (410) 800-1021
- Website: phonerepairshopbaltimore.com
- Service area: Baltimore, MD