Phone repair service · Baltimore, MD · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 61 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 70%
4.9★★★★★367 Google reviews · 23 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate MobileLizard Phone Repair 4.9 out of 5 stars based on 367 reviews, with the owner responding to 93 percent of them. Customers frequently cite quick turnaround times, affordable pricing, and helpful communication regarding repairs like screen replacements, water damage, and data recovery. Recurring criticisms include limited parts availability for specific models, refusal to perform complex repairs, and instances where initial fixes led to new functional issues or inconvenient store hours.
Google rating: 4.9 out of 5 from 367 reviews (97% five-star).
Reviews on this page: 367 Google reviews (290 with written comments, 6 with photos).
Owner responses: the business replied to 93% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
MobileLizard Phone RepairElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MobileLizard Phone Repair: 95/100 on this factor. Category median: 83.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MobileLizard Phone Repair: 89/100 on this factor. Category median: 76.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MobileLizard Phone Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MobileLizard Phone Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MobileLizard Phone Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MobileLizard Phone Repair: 50/100 on this factor. Category median: 65.C
50
Bar = this company · dark tick = category median.
Star ratings
367 Google reviews we collected
4.9of 5
5 stars35697%
4 stars41%
3 stars00%
2 stars31%
1 star41%
Praise vs complaints
Phrases our text analysis found in 290 written reviews
98%praise
Praise49398%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11222%
Staff & attitude10721%
Would recommend9018%
Quality & results8517%
Price & value7114%
Honesty & trust255%
Communication143%
What customers talk about
We read 290 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice very quick I would come here over anyone else”
“Today, I brought my phone in because my screen became unresponsive to touch, and they replaced my screen free of charge (they wouldn’t except my tip,…”
“Each time I was treated with kindness and my phone was fixed in a short amount of time .”
“I would definitely recommend this place to anyone needing any phone servicing.”
“I had a great experience with her fixing my broken phone with great price”
“Stopped by one afternoon after having had my phone water damaged by the rain.”
“…t could run iOS 18, but she also fixed the screen again all at a very reasonable price.…”
“They kept up with me was consistent and even checked up on me when the products came back and stock super helpful super reliable and super nice.”
“Lisa walked me through exactly how the water damaged my phone and what solutions were available.”
People customers mention
Lisa13 reviews
Samsung4 reviews
Apple4 reviews
Recommend3 reviews
Galaxy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kelsie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional service ! Highly recommend! This is my second time coming to this shop to help me with my apple phone. Each time I was treated with kindness and my phone was fixed in a short amount of time .
Joe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The absolute life saver!! Very nice very quick I would come here over anyone else
Mohamed8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Liz is Awesome and soooo sweet
I had a great experience with her fixing my broken phone with great price
Highly Recommended!
Alejandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing it was amazing. They kept up with me was consistent and even checked up on me when the products came back and stock super helpful super reliable and super nice. I loved that experience 100% comeback if my phone is cracked again or anything happens.
AlyssaLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Can’t stress enough how great this spot was! She spent hours for multiple days trying to work on my phone and recover lost photos. She went above and beyond for me. I would definitely recommend this place to anyone needing any phone servicing. Thanks!
Adele5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My iPhone had some moisture in the front and back camera. I was skeptical that it would be able to get fixed at all. I took my phone to MobileLizard Phone Repair and had the best service! It was quick, easy, and they were very reassuring. The service was great. I got my phone back 45 minutes later! It was very…
Exceptional service ! Highly recommend! This is my second time coming to this shop to help me with my apple phone. Each time I was treated with kindness and my phone was fixed in a short amount of time .
Response from the owner · a week ago
Kelsie thank you for choosing us again, and for taking the time to share your experience. We're glad we could get your iPhone taken care of quickly and that we made both visits quick & pleasant. We really appreciate your continued support and recommendation. Have a lovely week!
Joe Whittington5 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
The absolute life saver!! Very nice very quick I would come here over anyone else
Response from the owner · 2 weeks ago
Joe, thank you for the 5 star review! Happy we could take care of your iphone 15 screen repair quickly. Your support is appreciated! Have a great weekend :)
Alex Dong2 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Liz is Awesome and soooo sweet
I had a great experience with her fixing my broken phone with great price
Highly Recommended!
Response from the owner · a month ago
Mohamed, thank you so much! I’m really glad I could help get your phone fixed and you were happy with the repair. I truly appreciate the kind words and recommendation. Have a great weekend!
Alejandra Velasquez2 reviewsiTotal number of Google reviews Alejandra has written across all businesses on Google Maps, not just this one.
Amazing it was amazing. They kept up with me was consistent and even checked up on me when the products came back and stock super helpful super reliable and super nice. I loved that experience 100% comeback if my phone is cracked again or anything happens.
Response from the owner · a month ago
Alejandra, thank you so much! I’m really happy you had such a great experience. I know waiting for a part to come back in stock can be frustrating, so I wanted to make sure you were kept updated and knew as soon as it arrived. I truly appreciate your patience, your kind words, and especially your trust in us. It was a pleasure helping you, have a lovely weekend :)
DUTYMAN391 reviewiTotal number of Google reviews DUTYMAN39 has written across all businesses on Google Maps, not just this one.
Can’t stress enough how great this spot was! She spent hours for multiple days trying to work on my phone and recover lost photos. She went above and beyond for me. I would definitely recommend this place to anyone needing any phone servicing. Thanks!
Response from the owner · 2 months ago
Alyssa thank you so much for taking the time to share this! We know how important those photos can be, and we’re always willing to put in the extra effort when there’s a chance to recover them. Your trust and recommendation truly mean a lot to us. Thank you for choosing MobileLizard!
Adele Berkowitz5 reviewsiTotal number of Google reviews Adele has written across all businesses on Google Maps, not just this one.
My iPhone had some moisture in the front and back camera. I was skeptical that it would be able to get fixed at all. I took my phone to MobileLizard Phone Repair and had the best service! It was quick, easy, and they were very reassuring. The service was great. I got my phone back 45 minutes later! It was very inexpensive as well. I was very happy with my experience!!
Response from the owner · 2 months ago
Adele thank you so much for the wonderful review! Happy we could take care of the moisture in your cameras and get your iPhone back to you quickly. We truly appreciate your trust in us and are so glad you had a great experience! Have an awesome weekend :)
Beatrice Okrah1 reviewiTotal number of Google reviews Beatrice has written across all businesses on Google Maps, not just this one.
Mobile Lizard has the best customer service!
They’re very efficient and honest. Very neat space, very pocket-friendly rates, and very knowledgeable as well.
Shop is very easy to locate too!
Highly recommended!
Easily a 1000000% rating for me.
Definitely coming back!
Response from the owner · 4 months ago
Beatrice, thank you so much for the amazing review! It was our pleasure assisting you today. We truly appreciate your kind words about our service, honesty, pricing, and shop. Your recommendation and support mean so much to us, and we look forward to helping you again whenever you need us! Have a great week!
Sam WilliamsonLocal Guide · 4 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
MobileLizard went out of their way to make sure all my data transferred to my new phone - thank you!
Response from the owner · 4 months ago
Sam, thank you for your kind review! We're so glad we could help make sure all of your data made it safely to your new phone. We truly appreciate your support. Happy 4th!
