Solon Papadopoulos1 reviewTotal number of Google reviews Solon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent
REPARON CELLULAR & VIDEO GAME REPAIR
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%76+21.5Replies to reviews 8%38+3.1Momentum penalty56−4.4Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 61 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 218 Google reviews · 14 photos
96%five-star reviews
4.54★last 12 monthsAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
REPARON CELLULAR & VIDEO GAME REPAIR at a glance
Google reviewers rate this Baltimore phone and video game repair shop 4.9 out of 5 based on 218 reviews. Customers frequently praise the fast turnaround, professional service, friendly staff, and affordable pricing for fixing cell phones, iPads, and consoles. However, lower-rated feedback highlights instances of poor repair quality, lack of communication during repairs, and complaints about overcharging for iPhone services.
- Google rating: 4.9 out of 5 from 218 reviews (96% five-star).
- Reviews on this page: 218 Google reviews (173 with written comments, 3 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 5, 2026.
- Service: Electronics Repair Shop serving Baltimore, Maryland.
Data from Google, last updated November 10, 2026.
Score profile vs other electronics repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.REPARON CELLULAR & VIDEO GAME REPAIR: 89/100 on this factor. Category median: 83.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.REPARON CELLULAR & VIDEO GAME REPAIR: 76/100 on this factor. Category median: 76.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.REPARON CELLULAR & VIDEO GAME REPAIR: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.REPARON CELLULAR & VIDEO GAME REPAIR: 38/100 on this factor. Category median: 65.D
38
Bar = this company · dark tick = category median.
Star ratings
218 Google reviews we collected
- 5 stars20996%
- 4 stars31%
- 3 stars10%
- 2 stars10%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
- Praise27498%
- Complaints62%
Topic share
How often each topic comes up in the written reviews
- Quality & results7025%
- Staff & attitude6423%
- Would recommend5018%
- Speed & response4918%
- Price & value3713%
- Honesty & trust83%
- Communication21%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, instant repairs, new location next door to where El Sombrero restaurant used to be, I highly recommend this store.”
“i repaired my phone here and they gave me a poor job.”
“I like this shop; they work quickly and professionally.”
“I highly recommend them; they are very kind and helpful.”
“very good place, excellent service and they work very fast.”
“Good price, excellent service, very friendly, high quality, recommended.”
“The best repair shop, I trust this shop 100%, very professional, I recommend them, they give a guarantee on the repairs.”
“The young man explains things well and is very friendly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Griselda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Excelente trabajo , me gusta esta tienda trabajan rápido y profecional ,mi consola play 5 quedo como nuevo estaba completamente dañado no encendia me hicieron limpieza completa , Excelente trabajo les recomiendo son muy amables y servicial.
eveling1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Excelente servicios reparación al instante, nuevo lugar contiguo dónde fue restaurante el sombrero , les recomiendo esta tienda.
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
El mejor lugar para reparar ps5 quedó como nueva mi consola,confiable y trabajo profesional!!! Les recomiendo este excelente lugar!!
emmanuel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
Pésimo servicio, tuve que regresar 4 veces porque lo que repararon de mi celular alteró otras funciones, las 2 señoras que atienden ahí tienen una pésima actitud, todas las veces que regrese incluso la primera vez las 2 señoras con una actitud nefasta y eso molesta al cliente, que no saluden no me importa pero a…
Jenifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★
Went to the store during normal business hours and no one was there. Heard good things about the shop, can update when I have more information. The review says nothing about their service
Karina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Execelente lugar para reparar , alta calidad de profesional en las reparaciones , les recomiendo 100% responsables y profesional.
Photos
Customer reviews
4.9 ★★★★★ 218 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Griselda Ramos1 reviewTotal number of Google reviews Griselda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente trabajo , me gusta esta tienda trabajan rápido y profecional ,mi consola play 5 quedo como nuevo estaba completamente dañado no encendia me hicieron limpieza completa , Excelente trabajo les recomiendo son muy amables y servicial.
Pedro Marquez2 reviewsTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLa mejor tienda para reparar ipad y celular les recomiendo , quedo como nuevo
eveling almanza1 reviewTotal number of Google reviews eveling has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicios reparación al instante, nuevo lugar contiguo dónde fue restaurante el sombrero , les recomiendo esta tienda.
VIDEO GAME REPAIR 5051 reviewTotal number of Google reviews VIDEO has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente!!!
Danny Solorzano1 reviewTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl mejor lugar para reparar ps5 quedó como nueva mi consola,confiable y trabajo profesional!!! Les recomiendo este excelente lugar!!
emmanuel torres lewis8 reviewsTotal number of Google reviews emmanuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePésimo servicio, tuve que regresar 4 veces porque lo que repararon de mi celular alteró otras funciones, las 2 señoras que atienden ahí tienen una pésima actitud, todas las veces que regrese incluso la primera vez las 2 señoras con una actitud nefasta y eso molesta al cliente, que no saluden no me importa pero a parte de eso groseras, si no les gusta ese trabajo deberían pensar seriamente en cambiarse y si son los dueños que lamentable. Nunca regresaré.
Response from the owner · 6 months ago
este es un ejemplo claro de un cliente deshonesto, que viene con un telefono destruido y pretende que le reparemos una pantalla y se le repare todolo demas que dano el mismo y de gratis, regresan alegando que todo eso le funcionaba antes de la reparacion. pero no dicen que del gran golpe que le dan se le dano otras cosas. dandole garantia de reparacion se le hizo el favor de repararle lo demas gratis y es tan cerdo este tipo de clientes que tienen el valor de poner malas recomendaciones . espero nunca mas regrese a la tienda porque aqui una reparacion a este individuo no se le hace mas, este tipo de clientes esta tienda no los necesita.
Fitin Solorzano2 reviewsTotal number of Google reviews Fitin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery good place, excellent service and they work very fast.
Response from the owner · 6 months ago
thank you so much.
Jenifer Forbes2 reviewsTotal number of Google reviews Jenifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent to the store during normal business hours and no one was there. Heard good things about the shop, can update when I have more information. The review says nothing about their service
Jordan Cerda1 reviewTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio, excelentes precios, muy buena atención del personal
Business details
- Phone: (443) 682-7207
- Service area: Baltimore, MD