Julia S
Review from Google · view on GoogleGreat service helped us out and got us out in 45 minutes
Electronics Repair Lab
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 61 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 176 Google reviews · 23 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Electronics Repair Lab at a glance
Customers consistently praise the shop for rapid service, often completing repairs like screen replacements or data recovery within thirty minutes. Reviewers highlight reasonable pricing compared to major manufacturers and note the staff's professional communication and willingness to assist with various device issues. The only criticism found involves a mismatch between advertised capabilities and actual service, specifically regarding the inability to clean game consoles despite claiming to offer that repair.
- Google rating: 5.0 out of 5 from 176 reviews (99% five-star).
- Reviews on this page: 176 Google reviews (162 with written comments, 14 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 10, 2026.
- Service: Electronics Repair Shop serving Baltimore, Maryland.
Data from Google, last updated November 10, 2026.
Score profile vs other electronics repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Electronics Repair Lab: 97/100 on this factor. Category median: 83.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Electronics Repair Lab: 96/100 on this factor. Category median: 76.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Electronics Repair Lab: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
- 5 stars17499%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
- Praise34899%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Speed & response8925%
- Quality & results7321%
- Price & value5817%
- Staff & attitude5315%
- Would recommend4413%
- Honesty & trust267%
- Communication82%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Apple iPad repair near me really fast service and great price.”
“Great service helped us out and got us out in 45 minutes”
“I went to a prior repair store in Pasadena which was terrible then came to this store.”
“They fixed my phone quickly and at a reasonable price.”
“They are fast, professional, and returned the Apple device in great condition and quality workmanship great customer service, honest, flexible, afford…”
“10/10 phenomenal experience amazing customer services skills.”
“…e in great condition and quality workmanship great customer service, honest, flexible, affordable repairs.…”
“He was completely transparent about the repair, explained the potential risks beforehand, and was honest about the cost, which was extremely reasonable.”
People customers mention
- Samsung 13 reviews
- Marley 13 reviews
- Mall 11 reviews
- Burnie 7 reviews
- Computer 6 reviews
- Console 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Troy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Apple iPad repair near me really fast service and great price. This place fixed my cracked screen Apple iPad screen in 30 minutes, and they did a great job. Quickly diagnosed the problem and turned around the iPad repair very quickly. This tech repair service is highly recommended. They are fast,…
RachelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I'm pleased with the service I received at Electronics Repair Lab! My phone screen had gone black and Verizon had trouble transferring my data to my replacement phone. I was in danger of losing my photos and other files that weren't on the cloud. I came here with a USB and within an hour all my files were…
April4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This phone repair place is the best. He is reasonably priced and honest. Don’t go anywhere else!
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Diagnose the issue with my phone and provide a solution right away. Really friendly and fixed my charging port in a few minutes. They fixed my phone quickly and at a reasonable price. Excellent service fixed my phone fast and at a great price. The technician fixed my phone super quick and it looks like new. They fix…
Debbie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This place is awesome. This is the second time we brought something to be repaired. Service was great.
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Muy buena atención … y rápido el servicio cambie la pantalla d mi cel y muy buen servicio y rápido
Photos
Customer reviews
5.0 ★★★★★ 176 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Kimberly Buerhaus
Review from Google · view on GoogleService was excellent l! Phone repaired quick and easy
Doug1 reviewTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGuy did a great job !
Troy Gary Sr.2 reviewsTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleApple iPad repair near me really fast service and great price. This place fixed my cracked screen Apple iPad screen in 30 minutes, and they did a great job. Quickly diagnosed the problem and turned around the iPad repair very quickly. This tech repair service is highly recommended. They are fast, professional, and returned the Apple device in great condition and quality workmanship great customer service, honest, flexible, affordable repairs. Great experience and amazing reliable Apple repair device care expert service. Will be returning in future for Apple MacBook repair and fix my iPhone.
Rachel HardmanLocal Guide · 17 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm pleased with the service I received at Electronics Repair Lab! My phone screen had gone black and Verizon had trouble transferring my data to my replacement phone. I was in danger of losing my photos and other files that weren't on the cloud. I came here with a USB and within an hour all my files were retrieved. So relieved and the price was amazing. Highly recommend them!
April W4 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis phone repair place is the best. He is reasonably priced and honest. Don’t go anywhere else!
James Miles1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDiagnose the issue with my phone and provide a solution right away. Really friendly and fixed my charging port in a few minutes. They fixed my phone quickly and at a reasonable price. Excellent service fixed my phone fast and at a great price. The technician fixed my phone super quick and it looks like new. They fix all makes and models. Device Care and Tech Solutions Google Pixel Repair Samsung repair iPhone repair iPad repair MacBook repair Computer repair Laptop repair Gaming Console repair Inside marley station mall cell phone repair service shop next to children play area.
Debbie Brown11 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is awesome. This is the second time we brought something to be repaired. Service was great.
Jessica Lopez9 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buena atención … y rápido el servicio cambie la pantalla d mi cel y muy buen servicio y rápido
Lakeisha Mccoy1 reviewTotal number of Google reviews Lakeisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat wonderful service I had my phone fixed in less then 10 minutes. They worked with me and got my phone fixed right away. This is the only place my family and I trust for phone needs. They repair it all ! Device Care & Tech Solutions electronics mobile phone repair lab Shop inside Marley Station Mall.
Business details
- Address: 7900 Ritchie Hwy, Glen Burnie, MD 21061
- Phone: (410) 888-7575
- Website: electronicsrepairlab.com
- Service area: Baltimore, MD