Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the shop for quick turnaround times, professional staff, and effective repairs on devices like smartphones, laptops, and gaming consoles. However, several low-star reviews cite issues with misleading pricing, undisclosed charges for diagnostics, and repairs that failed shortly after completion. Other criticisms include scheduling conflicts for specific services and unresolved technical problems that persisted after the initial fix.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
1,398 Google reviews we collected
Phrases our text analysis found in 1,205 written reviews
How often each topic comes up in the written reviews
We read 1,205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was really nice and everyone was really helpful!”
“The staff at the shop were extremely rude and unprofessional in their dealings with me.”
“The service was quick, efficient, and the customer service was excellent!”
“Terrible customer service very slow do not expect any communication I had to continuously contact them for updates they should hire cashiers to handle customers”
“I had a great experience at this phone repair store!”
“I came back and picked up a phone with the screen fixed but the phone not working.”
“I definitely recommend this store to anyone needing phone repairs.”
“They charge premium prices for the cheapest material, I would avoid this store in st thomas center.”
“The Technician knew exactly what was needed once I explained my issue.”
“Poor Communication, Misleading Pricing, Undisclosed Charges, and a 10-Day Waste of Time”
“Andre and Ryan were so kind and very helpful and fair.”
“They are definitely overpriced and take advantage of their customers.”
“I really appreciate the great service and honest pricing.”
“This place is a scam; I asked to get a simple estimate and I was willing to pay for the service.”
praise complaint · found by our text analysis, Google review wording unchanged.
I had a great experience at this phone repair store! Andre fixed my screen and was incredibly nice, professional, and helpful throughout the entire process. He made sure everything was working properly and took the time to make sure I was satisfied with the repair. The service was quick, efficient, and the customer…
Andre and Ryan were so kind and very helpful and fair. I highly recommend their service!
They did a great job fixing my son’s cracked screen. It was completely black with green lines. Thank you Andre and Chris!
The Technician knew exactly what was needed once I explained my issue. It was corrected and I haven’t had any issues since then.
I had a really good experience here at the store. I think you guys did amazing the professionalism and your technical expertise is uncanny. I think that you guys should be paid 1 billion bucks apiece. Andre and Ryan are two of the most efficient and professional tech workers I have seen in a long time you guys will…
Andre helped me out today and he was great.Efficient and knowledgeable. Exceeded my expectations!
4.9 ★★★★★ 1,398 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
It was really nice and everyone was really helpful!
Thank you, Antonique! We're thrilled to hear that you had a pleasant experience and found our team to be helpful. Your feedback truly motivates us to keep providing excellent service. We look forward to welcoming you back soon!
I had a great experience at this phone repair store! Andre fixed my screen and was incredibly nice, professional, and helpful throughout the entire process. He made sure everything was working properly and took the time to make sure I was satisfied with the repair. The service was quick, efficient, and the customer service was excellent! I definitely recommend this store to anyone needing phone repairs. Ask for Andre—you won’t be disappointed!
Thank you for sharing your wonderful experience, Seria! We're thrilled to hear that Andre provided such excellent service and made the repair process smooth and satisfying. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Andre and Ryan were so kind and very helpful and fair. I highly recommend their service!
Thank you, Sharon! We truly appreciate your kind words and recommendation. It's wonderful to hear that Andre and Ryan provided you with helpful and fair service. We look forward to assisting you again in the future!
Great place and Andre was very professional
Thank you, Shirley! We appreciate your kind words about Andre's professionalism. It's wonderful to hear that you had a great experience with us, and we look forward to welcoming you back soon!
They did a great job fixing my son’s cracked screen. It was completely black with green lines. Thank you Andre and Chris!
Thank you so much, Tamika! We're thrilled to hear Andre and Chris were able to get that screen fixed for your son. Your satisfaction is our priority, and we appreciate your kind words!
Poor Communication, Misleading Pricing, Undisclosed Charges, and a 10-Day Waste of Time I brought my PS5 into uBreakiFix on Saturday, October 17th, after seeing online that diagnostics were advertised as free. However, once I arrived, I was told that the only free service was having someone look at the outside of the device. If they actually needed to open it up and diagnose the internal problem, it would cost $60. That’s a pretty significant distinction that should be made clear upfront in their advertising. After explaining the issues I was experiencing, I was told they had seen this same problem many times and already had a good idea of what was wrong. They quoted me $180, explaining that if it was the issue they suspected, that would be my only charge. If the repair cost less, I would receive the difference back, and if the console was deemed unrepairable, I would receive a refund minus the $60 diagnostic fee. Unfortunately, that was only the beginning of the frustration. I called Sunday for an update, and the person answering the phone sounded annoyed that I was even asking. I was told the technician responsible for diagnostics didn’t work Sundays or Mondays and would get to it Tuesday. I waited until Tuesday afternoon and called again. Once again, the person on the phone sounded irritated by a simple request for an update. When I asked whether my console was in a queue or if they could provide any kind of estimated timeline, I was essentially told, “He’ll get to it at some point.” Not exactly reassuring customer service. On Thursday, October 22nd, I finally received an email explaining that they had tried a few things to get the console working without success, but would attempt one more thing. If that didn’t work, they would consider it unrepairable. At no point in that email was I informed that this additional attempt would result in another charge. I reached out again on October 27th, TEN DAYS after initially dropping off my PS5. I didn’t receive a response until October 28th, when I was informed that the console was unrepairable. I was given the option of having them recycle it or picking it up. My fiancée picked it up for me, and they simply handed her the console without providing any receipt or documentation. After work on October 29th, I called to ask why I hadn’t received my refund. The person on the phone told me the technician should have processed it but apparently hadn’t. He said he would take care of it, but then claimed he couldn’t email me a copy of the receipt. Somehow, a technology repair business couldn’t provide a digital copy of a receipt, so I had to make ANOTHER trip to the store just to pick up a physical copy. And here’s the final surprise: Instead of receiving the refund I was originally led to expect, I was charged $80. Apparently, the additional attempt they made to repair the console cost another $20, despite never disclosing that additional charge to me beforehand. So, after ten days, multiple phone calls, consistently poor communication, an unnecessary extra trip, and a repair attempt that accomplished absolutely nothing, I ended up paying $80 for an unrepairable PS5. My biggest issue isn’t even that they couldn’t fix the console. Not every electronic device is repairable, and I understand that. My issue is the lack of transparency, the undisclosed additional charge, the lack of communication, and the overall customer service experience. If you’re considering bringing your electronics here, make sure you get every potential charge in writing BEFORE authorizing any work. Don’t assume the price you’re initially quoted is the final amount, and don’t expect timely updates unless you’re willing to repeatedly chase them down yourself. I certainly won’t be bringing any of my electronics back here.
Hello Mr. Winston, Thank you for sharing your feedback. My name is Evo, and I am the District Manager for uBreakiFix. I personally spoke with the technician who worked on your PlayStation 5 and reviewed the repair notes and communication history. First, I would like to clarify a few important details regarding your repair. When you brought your PS5 to our store on October 17, the console was not powering on due to damage reportedly caused by a lightning-related electrical surge. This was not a simple repair, such as an HDMI port replacement, which we can typically complete the same day. Your console required extensive motherboard diagnostics and component-level repairs. Our technician explained that this type of repair could take up to **14 days**, and we actually completed the diagnostic and repair attempts within **10 days**, which was earlier than the estimated turnaround time. During the repair process, our technician replaced the SSD controller, which allowed the console to power on and load a game. However, the system continued experiencing crashes. Further investigation revealed additional motherboard power-related issues. Despite replacing additional components and performing extensive troubleshooting, the console remained unstable and was ultimately determined to be unrepairable. Regarding communication, our records show that our team attempted to contact you by phone but did not receive an answer. We also provided written updates by email on October 22 and October 28, explaining the repair progress and the final outcome. Regarding the $80 charge, our technician stated that he explained over the phone that the cost would be $80 due to the additional components that had been soldered onto the motherboard and could not simply be removed. I understand your concern regarding this charge, and I am willing to review it further. I want to emphasize that our technician spent considerable time diagnosing and attempting to repair your console. Unfortunately, lightning-related motherboard damage can affect multiple components, and a successful repair cannot always be guaranteed. That being said, I apologize if you felt the communication or customer service did not meet your expectations. We always want our customers to feel informed and respected throughout the repair process. I would be happy to discuss your concerns personally. Please feel free to contact me directly at **443-796-5523**. Thank you!
fast and efficient
We're thrilled to hear that you found our service fast and efficient! Thank you for the 5-star rating!
Andre and Zach were amazing! 10/10 service
Thank you so much, Zoe! We're thrilled to hear that Andre and Zach provided you with outstanding service. Your satisfaction is our top priority, and we hope to see you again soon!
Great customer service and quick turnaround
Thank you, Lashae! We're thrilled to hear that you had a great experience with our customer service and quick turnaround. Your satisfaction is our priority, and we look forward to serving you again soon!
Great service as always. Andray was very helpful.
Thank you for the wonderful feedback, Bill! We're thrilled to hear that Andray was able to assist you effectively. Our team is dedicated to providing top-notch service, and your recognition means a lot to us. We look forward to serving you again soon!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
