Electronics repair shop · Baltimore, MD · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%64+15.5Value 14%39+5.5Replies to reviews 7%4+0.3Craft & service penalty91−0.9Momentum penalty0−10Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 61 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★1,470 Google reviews · 24 photos
93%five-star reviews
3.58★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.8 out of 5 based on 1470 reviews, with the owner responding to only 1% of feedback. Positive comments frequently highlight quick turnaround times, friendly staff, and affordable pricing for screen, battery, and tablet repairs. However, low-star reviews cite recurring issues with using incompatible aftermarket parts that cause functional problems, charging failures, or cosmetic defects, alongside complaints about high repair costs and poor communication regarding appointment availability.
Google rating: 4.8 out of 5 from 1,470 reviews (93% five-star).
Reviews on this page: 1,470 Google reviews (1,342 with written comments, 12 with photos).
Owner responses: the business replied to 1% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.
My Cellphone RepairsElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.My Cellphone Repairs: 65/100 on this factor. Category median: 83.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.My Cellphone Repairs: 64/100 on this factor. Category median: 76.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.My Cellphone Repairs: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.My Cellphone Repairs: 39/100 on this factor. Category median: 100.D
39
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.My Cellphone Repairs: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.My Cellphone Repairs: 4/100 on this factor. Category median: 65.F
4
Bar = this company · dark tick = category median.
Star ratings
1,470 Google reviews we collected
4.8of 5
5 stars1,37093%
4 stars383%
3 stars181%
2 stars91%
1 star352%
Praise vs complaints
Phrases our text analysis found in 1,342 written reviews
98%praise
Praise1,53698%
Complaints342%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
63%fair
Great price338%
Reasonable225%
Overpriced338%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response45429%
Quality & results40326%
Staff & attitude27518%
Would recommend22514%
Price & value18112%
Honesty & trust211%
Communication111%
What customers talk about
We read 1,342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Isaac did a really great job each time I come quick and easy”
“…get my cellphone fixed and the employee said that my screen was being unresponsive because these people put a screw in my phone that wasn’t suppose to…”
“Riyad did a great job with replacing my screen on my iPhone.”
“DONT COME HERE AT ALLLL THIS IS THE WORST PLACE TO GET YOUR PHONE FIXED !”
“He was very friendly and reassuring about the entire process.”
“I recommend him to anyone who needs assistance with the repair of phones and tablets.”
“I’m extremely dissatisfied and would not recommend them.”
“Riyad and MD was efficient and affordable and fast .”
“I will not be using their services again because they are not fair with the pricing.”
“’ve been getting my phones fixed here for about 6 years it’s fast and reliable I even dropped my phone in water it was black for a whole year and the…”
“These people are scammers, do not spend your money here, I’ve gotten my phone fixed about 6 times here since it’s the closest place near me, and every…”
“Isaac was a great help in fixing my phone and explaining to me the options of the repairs”
People customers mention
Nat34 reviews
Abdullah28 reviews
Sahil19 reviews
James19 reviews
Nate18 reviews
Issah18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TERRELL6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
They put cheap aftermarket parts on your phone that aren’t compatible with original iPhone products. The screen they put on my phone is flimsy and I can no longer use facial recognition. They also replaced my back plate with some cheap glass that cracked severely sitting inside the case. The short worker did the…
OverpricedService not listed
M1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
DO NOT COME HERE !!! I PAYED 200$ FOR A SO CALLED “ high quality screen “ AND EVERY. SINGLE. PHOTO. CAME OUT BLURRY AND HORRIBLE. THS PLACE IS A SCAM!!! TRASH STORE I HOPE IT GETS CLOSED DOWN
OverpricedService not listed
Liam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
I booked an appointment online to get my battery replaced. The appointment was confirmed. I showed up for the repair and I was informed that they didn't have the parts and hadn't ordered them, despite requesting this information as part of the booking process. During the online booking it stated that payment was…
Abraham4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Isaac is a very good employee and is a pleasure meeting him he fixed my phone and it works so far. I appreciate him so much. If you need your phone fixed of anything wrong with your phone come and see my man at my
Yung7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Isaac has great hospitality and service when dealing with his customers. Thanks again Isaac your help will be looked for in the near future if need
Great priceService not listed
LuckiLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★
Was Quoted 200$ to fix an Samsung S10e Screen. I will not be using their services again because they are not fair with the pricing. I went upstairs and got a cheaper price.
They put cheap aftermarket parts on your phone that aren’t compatible with original iPhone products. The screen they put on my phone is flimsy and I can no longer use facial recognition. They also replaced my back plate with some cheap glass that cracked severely sitting inside the case. The short worker did the work and tried to fight me on redoing it correctly. I have brought several phones here in the past but after this experience I will never bring another phone here. Paid $240 for a front and back screen for it to last less than a week. Stay away from these dudes.
Price assessment: Overpriced
Services: Service not listed
M A S O N !1 reviewiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
DO NOT COME HERE !!! I PAYED 200$ FOR A SO CALLED “ high quality screen “ AND EVERY. SINGLE. PHOTO. CAME OUT BLURRY AND HORRIBLE. THS PLACE IS A SCAM!!! TRASH STORE I HOPE IT GETS CLOSED DOWN
Price assessment: Overpriced
Services: Service not listed
Liam Olden4 reviewsiTotal number of Google reviews Liam has written across all businesses on Google Maps, not just this one.
I booked an appointment online to get my battery replaced. The appointment was confirmed. I showed up for the repair and I was informed that they didn't have the parts and hadn't ordered them, despite requesting this information as part of the booking process. During the online booking it stated that payment was only due after the repair was done, but in the physical store they wanted payment in full prior to getting the repair.
Timekia Matthews1 reviewiTotal number of Google reviews Timekia has written across all businesses on Google Maps, not just this one.
Isaac is a very good employee and is a pleasure meeting him he fixed my phone and it works so far. I appreciate him so much. If you need your phone fixed of anything wrong with your phone come and see my man at my
Yung Bruh7 reviewsiTotal number of Google reviews Yung has written across all businesses on Google Maps, not just this one.
Was Quoted 200$ to fix an Samsung S10e Screen. I will not be using their services again because they are not fair with the pricing. I went upstairs and got a cheaper price.
Price assessment: Overpriced
Kaila Jennings1 reviewiTotal number of Google reviews Kaila has written across all businesses on Google Maps, not just this one.
