Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the shop for fast turnaround times, fair pricing, and clear communication regarding repairs for devices like iPhones, iPads, computers, and PS5 consoles. Recurring themes include efficient service and helpful staff who explain issues simply. However, some reviews criticize unresponsive phone lines, missed opening times, and isolated instances where repairs failed shortly after completion or costs were deemed high relative to the device value.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
343 Google reviews we collected
Phrases our text analysis found in 316 written reviews
How often each topic comes up in the written reviews
We read 316 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They keep you informed every step of the way, and the service is very fast.”
“The technician was very knowledgeable, explained the problem in simple terms, and fixed everything much faster than I expected.”
“10/10 amazing work, brought a very old light up star wars lego figure with a broken copper wired.”
“Truly incredible, great attention and excellent service for device repairs, 100% recommended.”
“My phone is damaged really bad, but they took care of it.”
“I gotten my done within the hour and the price was fair.”
“The best and most honest phone repair store ive ever been too never have to worry about getting ripped off and you get great explanations of everything they do”
“They were professional, honest about the pricing, and kept me updated throughout the process.”
“Fixed my iPad within 1-2 Days & Great Communication.”
praise complaint · found by our text analysis, Google review wording unchanged.
KAN IS MOST DEFENILTY THE MAN!!!! He fixed three of my PS5s fast. All three had HDMI problems, and one of them had an overheating problem. Everything was done quickly, plus he also fixed the screen on my iPhone; I will come again. THANK YOUUU!! KAN
10/10 amazing work, brought a very old light up star wars lego figure with a broken copper wired. fix it fast and precise!! Will be coming back for future repairs!
Truly incredible, great attention and excellent service for device repairs, 100% recommended Son muy buenos en lo que hacen; quedé muy satisfecho con la reparación de mi dispositivo. Te mantienen informado de cada paso del proceso de reparación y el servicio es muy rápido. ¡100% recomendados! 👍🏻
Amazing place to get your PS5 fixed. I gotten my done within the hour and the price was fair. Great service and customer care. Highly recommended
Do not come here to get your Laptop fixed ..I brought in a HP Envy touchscreen to get my screen fixed because it was cracked its been 3 weeks they initially order the replacement screen but told me it was cracked when it arrived so I had to wait for another part to shipped in ...also the customer support is not the…
Great service! Kan did a great job on ps5 hdmi he was fast and affordable my son is happy.. thank you I def. recommend them to anyone needing a repair! Thank you again repair shack!...
4.9 ★★★★★ 342 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
KAN IS MOST DEFENILTY THE MAN!!!! He fixed three of my PS5s fast. All three had HDMI problems, and one of them had an overheating problem. Everything was done quickly, plus he also fixed the screen on my iPhone; I will come again. THANK YOUUU!! KAN
10/10 amazing work, brought a very old light up star wars lego figure with a broken copper wired. fix it fast and precise!! Will be coming back for future repairs!
Truly incredible, great attention and excellent service for device repairs, 100% recommended Son muy buenos en lo que hacen; quedé muy satisfecho con la reparación de mi dispositivo. Te mantienen informado de cada paso del proceso de reparación y el servicio es muy rápido. ¡100% recomendados! 👍🏻
I came here to try and get my phone screen replaced at the suggestion of my husband who had had his phone battery replaced here with no issues about a year ago. I arrived a few minutes before it stated that they open at 10:30am and 10:30 comes and noone is there. Since the outside of the shop looks run down I questioned if they were even still in business but there were 2 other customers waiting in the parking lot as well so I decided to just peek in the window and since there were computers at the desk and some phone accessories hanging up I figured I would wait a few more minutes. Finally the guy arrives close to 10:40 to open which we all had to wait longer while he turned on lights, computers and opened the shades (shades could have totally waited until I and the other 2 customers were helped). I was given 2 prices for screen replacement both of which would have had to been ordered and when I asked for an estimated time it could be done I was told with uncertainty the next day sometime in the afternoon, I wasn't comfortable waiting that long without a confident answer for completing the repair. I have a pretty popular phone so I found it odd they wouldn't at least keep a few screens in stock and cracked screens are probably the most common reason people need a repair. I ended up going to uBreakiFix right down the road as I had a repair done by them in the past and it was completed the same day, the price I was quoted by Repair Shack was also $70 higher than uBreakiFix so I glad I didn't let them rip me off. The only reason I gave 2 stars is because my husband didn't have any issues getting his battery replaced and he got his phone back the same day though I'm sure he probably paid more than he should have.
Hi Elizabeth, Thank you for your feedback. We apologize for opening about 10 minutes late that morning. Unexpected delays can happen, but we understand customers expect us to be open at our posted time. Once inside, we do need a few minutes to start our systems and prepare the shop to properly assist customers. Regarding the screen, we service hundreds of phone models, variants, and screen types, so unfortunately it isn’t practical for a small independent shop to stock every screen, even for popular models. When a part must be ordered, we prefer giving a realistic timeframe rather than promising same-day service we may not be able to deliver. The next-afternoon estimate depended on our supplier’s delivery, which is why an exact completion time couldn’t be guaranteed. As for pricing, we offered two screen options because replacement screens vary significantly in quality, manufacturer, warranty, and cost. Comparing our quote directly to another shop doesn’t necessarily mean the same quality part or service is being provided. Our pricing reflects the parts we use, labor, and warranty, and we would never intentionally “rip off” a customer. We’re glad you found an option that better suited your timeframe and budget, and we appreciate you acknowledging your husband’s previous positive experience with us. We’ll continue working to improve while providing honest pricing, quality repairs, and realistic turnaround times.
Fixed my ps5 very fast also good customer service
I called this place multiple times, at least 10 times, on different days of the week, all during their opening hours. Despite my repeated attempts, they never picked up. I live far from the location and didn’t want to drive all the way there to be told they couldn’t repair my device type or to be given an exorbitant price. I wanted to make sure before making the trip. It’s incredibly frustrating when businesses do this. Once, okay maybe they were busy, but over 10 calls and different days of the week clearly indicate their lack of professionalism. Despite never getting an answer, I urgently needed my device repaired and couldn’t wait any longer, so I made the 40-minute drive anyway. It was Saturday, my only day off, so I wanted to take advantage of it. Their Google listing clearly states Saturday hours are 12:00–4:00 PM. I arrived at 1:35 PM — well within those hours — only to find a small handwritten note taped to the door saying their “new hours” are 10 AM–2 PM, Monday to Friday. No Saturday hours at all. Hours they never bothered to update on their Google page. I wasted 40 minutes of driving x 2, gas money (at these prices, that’s not nothing), and came away more frustrated than when I started. If you can’t answer your phone, can’t update your business hours online, and can’t post advance notice of a schedule change, that’s not just an inconvenience — it’s a complete disregard for your customers’ time. I still have an unrepaired device and nothing to show for the trip.
Hello, We sincerely apologize for the inconvenience and understand the frustration of making a 40-minute drive only to find us closed. Our business hours had recently changed, and the updated weekday hours were submitted and reflected on Google. Unfortunately, for reasons outside of our control, Google did not update the Saturday hours until the day after your visit. We had also posted the new hours at our storefront and set up our voicemail to communicate our current hours to customers calling the shop. Regarding the unanswered calls, as a repair shop our technicians are often actively working on customers’ devices and cannot always answer the phone immediately. We recognize, however, that multiple unanswered calls are frustrating, and we are working to improve our phone availability. There was certainly no intention to disregard your time or inconvenience you. We had taken steps to communicate the schedule change, but unfortunately the delayed Google update created a situation where the online Saturday hours did not match our current schedule. We apologize that this resulted in a wasted trip and appreciate you bringing the experience to our attention.
Great and same day service on a ps5 hdmi port. Would recommend to anyone
Amazing place to get your PS5 fixed. I gotten my done within the hour and the price was fair. Great service and customer care. Highly recommended
Do not come here to get your Laptop fixed ..I brought in a HP Envy touchscreen to get my screen fixed because it was cracked its been 3 weeks they initially order the replacement screen but told me it was cracked when it arrived so I had to wait for another part to shipped in ...also the customer support is not the best the technician seems very inexperienced..another thing is he also took my laptop apart and try to configure why the screen wasnt coming on...SO BASICALLY HE BROKE MY LAPTOP INSTEAD OF FIXING IT!! DO NOT DO BUSINESS HERE!!! TAKE YOUR ELECTRONICS ELSE WHERE !!!
Hello Ellary, We’re sorry to see this review, especially considering the steps we took to resolve the situation before it was posted. The laptop was brought to us with existing physical damage, including a bent device/frame. During the repair process, the device’s condition unfortunately worsened. Rather than leave the customer with a damaged laptop, we replaced it with the exact same model in significantly better condition and provided a 12-month warranty on the replacement. We also issued a full refund of the customer’s payment as an additional apology, despite the original physical damage not being caused by our shop. All of this was handled before this review was posted, and there was no argument or dispute regarding the refund or replacement. While we regret that the repair did not go as planned, we believe we took every reasonable step to make the customer whole, including providing a better-condition replacement device, a one-year warranty, and a full refund.
Great service! Kan did a great job on ps5 hdmi he was fast and affordable my son is happy.. thank you I def. recommend them to anyone needing a repair! Thank you again repair shack!...
Repair Shack - iPhone, iPad, Computer & PS5 Repairs on Google Maps →
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
