Mobile phone repair shop · Baltimore, MD · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 61 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 45%
4.8★★★★★850 Google reviews · 24 photos
94%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Repairology 4.8/5 based on 850 reviews, with the owner responding to 75% of them. Customers frequently praise quick turnaround times, reasonable pricing, and clear communication regarding repairs for phones, laptops, and consoles. However, several low-star reviews highlight recurring issues with delayed service, lack of updates, and unresolved repairs, including instances where devices were not fixed as promised or were lost after ownership changes.
Google rating: 4.8 out of 5 from 850 reviews (94% five-star).
Reviews on this page: 850 Google reviews (672 with written comments, 10 with photos).
Owner responses: the business replied to 75% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
RepairologyElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Repairology: 77/100 on this factor. Category median: 83.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Repairology: 61/100 on this factor. Category median: 76.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Repairology: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Repairology: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Repairology: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Repairology: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
850 Google reviews we collected
4.8of 5
5 stars80394%
4 stars132%
3 stars51%
2 stars10%
1 star283%
Praise vs complaints
Phrases our text analysis found in 672 written reviews
97%praise
Praise1,11997%
Complaints373%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26123%
Speed & response21018%
Quality & results19917%
Price & value18116%
Would recommend17215%
Honesty & trust716%
Communication625%
What customers talk about
We read 672 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everytime I have spoken to them via messager or in person they are always very friendly and helpful!”
“This is highly unprofessional and reflects poor character and customer service.”
“They were able to replace the screen on her phone quickly, at a price I thought was super reasonable.”
“Never called back.”
“Great service quick fast repairs best honest prices around”
“…en when he went to pick it up my husband got his phone back broke and not working plus the black guy working there cussed him out and wasnt even tryin…”
“The price was very reasonable, and the service was excellent.”
“I got ripped off for $109 dollars.”
“If you want honest, top-tier repair work from a fantastic local business, 10/10 recommend!”
“I strongly recommend you stay away from this business and seek professional assistance from another company”
“The owner Matt was amazing with customer service, was very transparent about the issues with my device and was upfront about prices.”
“THESE PPL ARE DISHONEST AND WILL MESS YA PHONE UP!”
“He was knowledgeable, professional, patient, and kept me informed throughout the process.”
People customers mention
Matt36 reviews
Eye11 reviews
Miriam10 reviews
Kevin9 reviews
Joppa8 reviews
Apple8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
marie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have used repairology twice when my daughter has damaged her phone. They were able to replace the screen on her phone quickly, at a price I thought was super reasonable. Everytime I have spoken to them via messager or in person they are always very friendly and helpful! They have even helped me resolve issues over messenger! I can't recommend them enough
Franck1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The owner Matt was amazing with customer service, was very transparent about the issues with my device and was upfront about prices.
Branden2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always available when i need. Never had an issue, polite. Their hospitality is always a 10/10. Thank you!
Heather1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding Service Every Single Time!
I have taken my iPhone to Repairology on a few different occasions, and this is the only place I trust with my tech. The owner is incredibly nice and consistently goes above and beyond to make sure his customers are taken care of. His knowledge of electronics is truly…
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can’t say enough good things about Troy at Repairology in Joppa! His customer service was absolutely outstanding from start to finish. I had a Samsung phone that was badly damaged by water, and I was especially worried about losing all of my photos and memories.
Troy went above and beyond and was able to recover…
TimLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Extremely disappointed with the service I got here.
I came to this store in Feburary/ March of this year and dropped off two ends of a USB-C cable to be mended. I got the cable back today, still in two pieces. I was told many times only one person could do this repair, and he only worked one or two days of the…
I have used repairology twice when my daughter has damaged her phone. They were able to replace the screen on her phone quickly, at a price I thought was super reasonable. Everytime I have spoken to them via messager or in person they are always very friendly and helpful! They have even helped me resolve issues over messenger! I can't recommend them enough
Response from the owner · 6 days ago
Thank you so much for your wonderful 5-star review! We're delighted to hear that we've been able to provide quick, reasonably priced screen replacements and assist you promptly both in person and via messenger. Your kind words about our friendly and helpful service truly mean a lot to us. We appreciate your continued trust and recommendation!
Franck N1 reviewiTotal number of Google reviews Franck has written across all businesses on Google Maps, not just this one.
The owner Matt was amazing with customer service, was very transparent about the issues with my device and was upfront about prices.
Response from the owner · 6 days ago
Thank you for your 5-star review! We're glad to hear that Matt provided excellent customer service and that you appreciated the transparency and upfront communication about your device and pricing. We truly value your feedback and your trust in Repairology.
Chipper Frampton3 reviewsiTotal number of Google reviews Chipper has written across all businesses on Google Maps, not just this one.
Great service quick fast repairs best honest prices around
Response from the owner · 6 days ago
Thank you for your 5-star review! We’re glad to hear you appreciated our quick service, fast repairs, and honest pricing. Your positive feedback means a lot to us!
rodney huey3 reviewsiTotal number of Google reviews rodney has written across all businesses on Google Maps, not just this one.
Bought a good power cord. Everything works well .Greet Job
Response from the owner · 6 days ago
Thank you for your 5-star feedback! We're glad to hear that the power cord is working well and that you’re satisfied with your purchase. We appreciate your support and hope to assist you again in the future.
Jon Wack1 reviewiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Thank you for your 5-star rating! We're glad to hear you found our prices great. We appreciate your support and hope to assist you again in the future.
Branden Bowen2 reviewsiTotal number of Google reviews Branden has written across all businesses on Google Maps, not just this one.
Always available when i need. Never had an issue, polite. Their hospitality is always a 10/10. Thank you!
Response from the owner · 6 days ago
Thank you for your wonderful 5-star review! We’re delighted to hear that our availability, politeness, and hospitality consistently meet your expectations. It’s always our goal to provide a seamless and pleasant experience for everyone we assist. We truly appreciate your kind words and ongoing support!
Heather Webster1 reviewiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Outstanding Service Every Single Time!
I have taken my iPhone to Repairology on a few different occasions, and this is the only place I trust with my tech. The owner is incredibly nice and consistently goes above and beyond to make sure his customers are taken care of. His knowledge of electronics is truly exceptional—he accurately fixes the problem flawlessly every time. If you want honest, top-tier repair work from a fantastic local business, 10/10 recommend!
Response from the owner · 6 days ago
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you consistently trust us with your iPhone and appreciate your kind words about our service and expertise. Providing honest, high-quality repairs and excellent customer care is very important to us. Your recommendation means a lot, and we look forward to continuing to assist you with any future tech needs!
Jada Kelley1 reviewiTotal number of Google reviews Jada has written across all businesses on Google Maps, not just this one.
Tech was super quick and very nice! Great work here :)
Response from the owner · 6 days ago
Thank you for your kind words and the 5-star rating! We're glad to hear that our technician was quick and pleasant to work with. We appreciate your positive feedback and hope to assist you again in the future!
Tony Tyshchuk5 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Can't say enough good things about them, they do good work!
Response from the owner · 6 days ago
Thank you for your fantastic 5-star review! We're thrilled to hear you’re so pleased with the work we did. Your kind words inspire us to keep providing the best service possible. We appreciate your support!
Devin1 reviewiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Came earlier today, won’t happen again. dirty establishment and rude workers
Response from the owner · 6 days ago
Thank you for sharing your feedback. We apologize for your experience and take your comments seriously. Maintaining a clean environment and providing respectful service are important to us, and we regret that we did not meet your expectations.
