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K&K Automotive

Auto repair shop · Hempstead, NY · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#185 of 588 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 69%
4.9 ★★★★★ 82 Google reviews · 6 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Sep 2026latest review

K&K Automotive at a glance

Customers frequently cite fair pricing, honest communication, and efficient service as key benefits, noting that the shop avoids unnecessary upsells and respects their time. The facility is described as clean with friendly staff who provide clear explanations for repairs. One lower-rated review criticized the appointment-based system, stating the staff was rude and the prices were high compared to same-day alternatives.

  • Google rating: 4.9 out of 5 from 82 reviews (95% five-star).
  • Reviews on this page: 82 Google reviews (58 with written comments, 2 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: September 9, 2026.
  • Service: Auto Repair Shop serving Hempstead, New York.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction95Reliability92Craft & service–Value100Momentum100Replies to reviews31Satisfaction: 95 (median 87)Reliability: 92 (median 85)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 31 (median 57)
K&K AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.K&K Automotive: 95/100 on this factor. Category median: 87.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.K&K Automotive: 92/100 on this factor. Category median: 85.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.K&K Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.K&K Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.K&K Automotive: 31/100 on this factor. Category median: 57.D
31

Bar = this company · dark tick = category median.

Star ratings

82 Google reviews we collected

  • 5 stars7895%
  • 4 stars22%
  • 3 stars00%
  • 2 stars22%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 58 written reviews

  • Praise12098%
  • Complaints22%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1372%
  • Reasonable528%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2520%
  • Quality & results2319%
  • Honesty & trust2016%
  • Price & value1916%
  • Speed & response1613%
  • Would recommend1613%
  • Communication32%

What customers talk about

We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Must say, nice job on the renovation of the waiting area”
  • “They have exceptional service here, and they mechanics know what they're doing, and the prices are very reasonable”
  • “Best mechanic, wouldn't trust my car with anyone else😃”
  • “K & K is who we use for 20 years for honesty, fair pricing and highest quality work done on time by professionals!”
  • “Mike and the crew are great, had my car towed in and it was repaired and ready the next day!”
  • “Mike and the team at K&K came highly recommended from friends in town and did not disappoint!”
  • “They diagnosed my car quickly, explained everything clearly, and gave me a fair price.”

People customers mention

  • Mike 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired K&K Automotive for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

RossLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They have exceptional service here, and they mechanics know what they're doing, and the prices are very reasonable

Great priceAuto maintenance
RajivLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Phenomenal group of guys. They take care of you and get you in and out if possible. No frills or smoking mirrors. Greatly appreciate them! Mike is the man to see there. They take appointments and are actually timely!! Must say, nice job on the renovation of the waiting area

Reasonable priceOil change
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing! Always so helpful, courteous. Always looking for ways to assist you. Best mechanic, wouldn't trust my car with anyone else😃

SamanthaLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My family has been a customer of K & K for 25+ years. My mom and dad used them before i could drive! The best service at the best price. Always friendly, always respectful of your time and the faith you place in them. You get what you pay for and then some with Mike and his team!

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Mel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My boyfriend’s family brought all their cars to Mike at K&K for years, so when he and I moved back to the area we started bringing our Volvo here. I’ve never had a bad experience and trust Mike and his guys implicitly. They have locations closer to our home, but Ari in the office is so sweet and helpful I can’t…

Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mike and the team at K&K came highly recommended from friends in town and did not disappoint! Grateful to find such a trustworthy and reliable mechanic. I will be back!

Reasonable priceAuto A/C replacementAuto maintenanceOil change

Photos

Customer reviews

4.9 ★★★★★ 82 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ross SchiffLocal Guide · 86 reviewsTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They have exceptional service here, and they mechanics know what they're doing, and the prices are very reasonable

  • Price assessment: Great price
  • Services: Auto maintenance
Rajiv SharmaLocal Guide · 51 reviewsTotal number of Google reviews Rajiv has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Phenomenal group of guys. They take care of you and get you in and out if possible. No frills or smoking mirrors. Greatly appreciate them! Mike is the man to see there. They take appointments and are actually timely!! Must say, nice job on the renovation of the waiting area

  • Price assessment: Reasonable price
  • Services: Oil change
Stephanie R. Ippolito5 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing! Always so helpful, courteous. Always looking for ways to assist you. Best mechanic, wouldn't trust my car with anyone else😃

Samantha Dardani (Sam)Local Guide · 85 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My family has been a customer of K & K for 25+ years. My mom and dad used them before i could drive! The best service at the best price. Always friendly, always respectful of your time and the faith you place in them. You get what you pay for and then some with Mike and his team!

  • Price assessment: Great price
  • Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Brakes, Battery, Oil change
Mel W1 reviewTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My boyfriend’s family brought all their cars to Mike at K&K for years, so when he and I moved back to the area we started bringing our Volvo here. I’ve never had a bad experience and trust Mike and his guys implicitly. They have locations closer to our home, but Ari in the office is so sweet and helpful I can’t imagine going anywhere else. We’re very excited to try their new detailing services as well!

Kathy2 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

K&K are the best. My battery died Mike came right over and fixed!!

  • Price assessment: Great price
Response from the owner · 2 months ago

Thank you!

virginia s5 reviewsTotal number of Google reviews virginia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are the best and ask for Mike

  • Price assessment: Great price
  • Services: Air & cabin filter replacement, Auto battery replacement, Steering & suspension repair, Engine repair, Side view mirror repair, Wheel alignment
reda family1 reviewTotal number of Google reviews reda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing service! Always my go to!

  • Price assessment: Great price
Kevin Cooke Jr.11 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and the team at K&K came highly recommended from friends in town and did not disappoint! Grateful to find such a trustworthy and reliable mechanic. I will be back!

  • Price assessment: Reasonable price
  • Services: Auto A/C replacement, Auto maintenance, Oil change
Response from the owner · 2 months ago

Thank you, Kevin!

T D4 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike is reliable and always does right by us.

K&K Automotive on Google Maps →

Business details