Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county
Air conditioning contractor · Oxnard, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%86+20.8Value 14%66+9.3Replies to reviews 7%94+6.6Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#115 of 131 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★81 Google reviews · 23 photos
94%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$410typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county at a glance
Customers frequently praise the company for punctual arrivals, clear communication of repairs and costs, and professional service during installations and maintenance. Recurring themes include technicians explaining work thoroughly and honoring estimates for furnace and air conditioning projects. However, some reviewers criticize high parts markups and report instances of service plan discontinuation or unsafe driving practices.
Google rating: 4.9 out of 5 from 81 reviews (94% five-star).
Reviews on this page: 81 Google reviews (75 with written comments).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
This companyHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county: 85/100 on this factor. Category median: 94.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county: 86/100 on this factor. Category median: 93.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county: 66/100 on this factor. Category median: 100.B
66
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county: 94/100 on this factor. Category median: 99.A
94
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
4.9of 5
5 stars7694%
4 stars22%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
99%praise
Praise14299%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price416%
Reasonable1560%
Overpriced28%
Not sure416%
$410+25% vs typical HVAC contractors
Middle half of what 19 customers paid ($124–$616) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4531%
Speed & response3122%
Quality & results2618%
Communication1712%
Price & value96%
Would recommend96%
Honesty & trust64%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andrew was very nice and knowledgeable and did a great job”
“The service rep arrived on time performed service in a timely manner.”
“Roberto did a great job and got things working perfectly!”
“Roberto was very helpful spent a lot of time diagnosing and explained exactly what needed to be done and the cost related to the repair before he started work.”
“Kaiser has been an excellent HVAC contractor for a very reasonable price.”
“They are efficient, well mannered and honest and we definitely recommend Kaiser.”
“I appreciate their honest and professional service.”
People customers mention
Austin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kaiser Air Conditioning - HVAC installation and repair in Ventura and LA county for 7 kinds of job. Pick one to see what they paid and said.
Bob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★
The service rep arrived on time performed service in a timely manner. He explained what he has done.
Paid $1–100Great priceHVAC system maintenanceHeating system maintenance
Steve5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Roberto did a great job and got things working perfectly! Thanks for telling us about the yearly service agreement!!
Paid $1–200Reasonable price
David6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Roberto was great. Found the issue with our air conditioner and able to fix with part from his truck.
Paid $400–600Reasonable price
Retired8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Andrew from Kaiser Air Conditioning arrived promptly at 9 am and spent 3 hours performing maintenance on our two AC split systems. He was thorough and very detail oriented. I highly recommend this company.
Paid $200–400Reasonable price
Shannon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lost AC during the hottest day of the year. They were able to get someone out the following day to repair my system. Roberto was very helpful spent a lot of time diagnosing and explained exactly what needed to be done and the cost related to the repair before he started work. I have been a customer for over 18…
Paid $1,000–1,200Reasonable priceHVAC system repair
Will4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our A/C decided to die in the middle of the September heatwave. After I called, three different service people who were out on other calls returned my distress call. One of the technicians came to our home that evening, on his way home for the day. He diagnosed the problem, picked up the faulty part the next…
The service rep arrived on time performed service in a timely manner. He explained what he has done.
Price assessment: Great price
Price: $1–100
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 10 months ago
Thank you, Bob, for your positive feedback! We're glad to hear our service representative was punctual and thorough. Your satisfaction is our priority, and we appreciate your support.
Steve Bailey5 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Roberto did a great job and got things working perfectly! Thanks for telling us about the yearly service agreement!!
Price assessment: Reasonable price
Price: $1–200
Response from the owner · 4 days ago
Steve, Roberto will be delighted to hear he got everything working perfectly for you! We're glad you opted for the yearly service agreement to keep your system running smoothly all year round.
Corrinne Mann5 reviewsiTotal number of Google reviews Corrinne has written across all businesses on Google Maps, not just this one.
Richard, delivering prompt, expert, and courteous HVAC solutions is always our top priority. We truly appreciate your recognition of our team's hard work!
kamy chieng1 reviewiTotal number of Google reviews kamy has written across all businesses on Google Maps, not just this one.
Always efficient, dependable and professional. On time and courteous. There is comfort knowing that they check OUR HVAC system to make sure its safely running.
Price assessment: Reasonable price
Response from the owner · a year ago
We truly appreciate your kind words! Our team works hard to deliver top-quality comfort solutions, and it means a lot to know we hit the mark for you.
Andy Reynolds4 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
It is great to hear that Miguel provided such professional and helpful service. We will be sure to pass along your positive feedback to him. We appreciate your support and business!
JOE2 reviewsiTotal number of Google reviews JOE has written across all businesses on Google Maps, not just this one.
It is wonderful to hear that you enjoyed our service! Providing a friendly and professional experience is always our top priority, and we look forward to assisting you again soon, Joe.
Helena Grace5 reviewsiTotal number of Google reviews Helena has written across all businesses on Google Maps, not just this one.
Awesome service
On time technician
Easy yo make an appointment
Price assessment: Not sure
Price: $400–600
Response from the owner · a month ago
Helena Grace, we are glad to hear our team provided punctual and efficient service. Making your HVAC appointments seamless is a top priority for us. We appreciate your positive feedback!
David Springer6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Roberto was great. Found the issue with our air conditioner and able to fix with part from his truck.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · a month ago
It's wonderful to hear Roberto resolved the air conditioner issue so efficiently with parts from his truck. We appreciate you sharing this positive experience.
