Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREKapture Pest Control
Woodland Park, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #192Position by Experts Score among all companies we track in this category. of 315 pest control services · 4.9★ from 1,523 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kapture Pest Control is better than 90% of pest control services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kapture Pest Control is better than 88% of pest control services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kapture Pest Control is better than 96% of pest control services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kapture Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kapture Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kapture Pest Control is better than 95% of pest control services.A
95
Reviews for your job
Customers hired Kapture Pest Control for 8 kinds of job.
Kapture Pest Control for bed bug extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 49/100.How Job match is calculatedBuilt only from reviews Google tagged “Bed bug extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#158 / 165
All 4 Google reviews tagged “Bed bug extermination”
sheylaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★
paid almost 2,000 for services and they visited for almost a year and didn’t get rid of issue do not recommend
Paid $200+OverpricedHome inspectionBed bug extermination
Paul15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great service and value. Really impressed and would put them against any other company out there.
Bed bug exterminationRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Clare1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Rating only, no written review.
Bed bug exterminationFlea & mite extermination+ Punctuality+ Quality+ Professionalism
Ruben3 years ago★★★★★
Rating only, no written review.
Bed bug extermination+ Responsiveness+ Punctuality+ Quality
Price
$127+12% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 28%Reasonable 61%Overpriced 2%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 229 | $86–$323 |
| General pest inspection | 148 | $61–$133 |
| Hornet & wasp extermination | 136 | $96–$282 |
| Home inspection | 126 | $61–$168 |
| Ant extermination | 114 | $81–$246 |
| Bug & insect extermination | 85 | $61–$141 |
| Spider extermination | 63 | $83–$173 |
| Bee extermination | 49 | $188–$426 |
