Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
KB's Auto Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty86−1.4Momentum penalty33−6.7Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

KB's Auto Service Center

Jackson, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #341Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 311 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.KB's Auto Service Center is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.KB's Auto Service Center is better than 37% of auto repair shops.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.KB's Auto Service Center is better than 86% of auto repair shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.KB's Auto Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.KB's Auto Service Center is better than 33% of auto repair shops.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.KB's Auto Service Center is better than 65% of auto repair shops.B
65

Reviews for your job

Customers hired KB's Auto Service Center for 8 kinds of job.

KB's Auto Service Center for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 51/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#136 / 139

All 7 Google reviews tagged “Electrical repair”

JeriLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Clean and friendly 👌

Customer photo from Jeri's review
Reasonable priceElectrical repair
HerbieLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Recently visited KB for an electrical issue I've been having. I informed them that it most likely could have been from a accident i had last year. Was told they couldn't find what was wrong after a diagnostic and said the car would have to malfunction again for them to fix anything. When i went to pick up the car it…

Electrical repair
Jimmy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I set up an appointment to have Lights on my Vintage Truck changed to Halogen Lights and to fix a Leak in my Cooling System. BTW my Head Lights were not working when I brought it in. It didn’t take Long and they called to say my truck was ready for pickup. All I can say is K&B does an excellent service by doing what…

Electrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Really liked the new location. Spacious parking lot and well appointed, relaxed waiting room. Several bays for mechanics to work. Got an electrical repair (water got in back lights during storm) and was quickly fixed at a reasonable charge. Staff is friendly and professional. They were good before and better now.

Electrical repair
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a great job. I would recommend them to my friends. Thank you

ElectricalElectrical repair+ Punctuality+ Quality+ Professionalism
Jamilya5 years ago★★★★★

Rating only, no written review.

Electrical repair+ Punctuality+ Quality+ Professionalism
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical repairEngine repair+ Punctuality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 71%Overpriced 14%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change38—
General repairs & maintenance30—
Wheel alignment14—
Tires13—
Auto engine diagnostic12—
Engine repair11—
Brakes11—
Steering & suspension repair9—

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