Experts Reviews · Company report
KB's Auto Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty86−1.4Momentum penalty33−6.7Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

KB's Auto Service Center

Jackson, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #341Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 311 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.KB's Auto Service Center is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.KB's Auto Service Center is better than 37% of auto repair shops.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.KB's Auto Service Center is better than 86% of auto repair shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.KB's Auto Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.KB's Auto Service Center is better than 33% of auto repair shops.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.KB's Auto Service Center is better than 65% of auto repair shops.B
65

Reviews for your job

Customers hired KB's Auto Service Center for 8 kinds of job.

KB's Auto Service Center for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#121 / 216

All 30 Google reviews tagged “General repairs & maintenance” · showing 20

Dale1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick oil change & lube. Reasonable price. Staff always courteous & professional. I highly recommend KB's. I have used them for all sorts of work. Added nice steps to my truck, too.

General repairs & maintenanceOil changeVehicle Inspection
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Not one to write reviews, but felt obligated to with the five star care and service this shop gave me. I was really in a bind with my truck needing servicing fairly quickly due to landing my first big landscaping job. They went above and beyond my expectations, and had me ready to go quickly. Pricing was fair and…

General repairs & maintenance
SatoniaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you’ve experienced your vehicle stopping in the middle of the road without notice —2 hours from home, then you know the panic and anxiety my incident caused. KB, alleviated all of my anxiety! My vehicle was fixed in less than 48 hours, communicated effectively, empathized with me in what would’ve been one of my…

Auto engine diagnosticGeneral repairs & maintenance
Joy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Always great service

General repairs & maintenanceService not listed+ Punctuality
KLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful care and great place to wait.

General repairs & maintenanceOil changeTire rotations
BarbLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After trying three other car repair businesses Jackson, I gave KB’s a try. They were organized, friendly, and professional. Cody called during the repair to fill me in on the progress. The work was done and my car is running great. I’ll use KB’s from now on! If you try KB’s, they will not disappoint.

BrakesGeneral repairs & maintenance
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've known the Bankstons for about 3 years professionally before having to have my car worked on. They diagnosed my vehicle's problem accurately and fixed it the same day (and I had left it for them unannounced). They were very reasonable on their charges. My car is running great!

General repairs & maintenance
Lynn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Had a bad cv axle on our old Nissan Rogue and after they got it on rack, found out both were bad. Worked with me on replacing both at a very reasonable rate and done in a fast time. Very professional and super nice and courteous. I never call anyone else for a quote cause I know KB's won't be beat. Thanks folks.

General repairs & maintenance
frostLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Awesome place. I will always take my vehicles there. Good people good service fair price.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Darrell13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service and price.

General repairs & maintenanceInstall thermostat
RobertLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Fantastic customer service. Fantastic work. They always check on me after having work done. Wouldnt take my truck anywhere else. If you have car trouble. Take it to them. They will call and explain whats going on before they tackle the problem. 5 stars.

A/C installation & repairA/C system maintenanceAuto A/C recharge
Kristen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful Staff! Had just bought a 2008 Mazda 3 and had a 30 point inspection and did an awesome job! Would definitely recommend their services again! Affordable as well! ~ #Greg Luster

General repairs & maintenance
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I needed an oil change and they got me in the same day. It was late in the day. They were friendly, professional and did the job properly! They followed up after, alps😁🎉! I have another vehicle getting repairs now.

General repairs & maintenanceVehicle Inspection
Brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was greatly satisfied with the service done on my car. Great service!

General repairs & maintenance
JamesLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

KB's is a GREAT auto service center! Did you ever wish you had a good, trusted friend who was also a car mechanic? Well that is Kevin Bennett in a nutshell. He is a hard working man of honesty and integrity, and he will shoot you straight every time.

BrakesGeneral repairs & maintenance
Bryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My main power steering line had a small hole in it , was replaced .

General repairs & maintenance+ Professionalism
Jimmy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I set up an appointment to have Lights on my Vintage Truck changed to Halogen Lights and to fix a Leak in my Cooling System. BTW my Head Lights were not working when I brought it in. It didn’t take Long and they called to say my truck was ready for pickup. All I can say is K&B does an excellent service by doing what…

Electrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
RobertLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great place.. Great folks..they are honest mechanics..yes I know it's hard to believe but it's true.. I gave them a option to replace whatever was needed as I was away from the phone and could not be contacted.. They did the job as quoted and did not find anything else that needed repair. A lot different than what…

General repairs & maintenance
TarrahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I use this business often and they are always very polite and professional! 😁 Always great prices and so fast with all of their services! I recommend them to everyone I know.

General repairs & maintenanceOil changeTires+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Honest and fair, quick and respectful. A great group that will earn your patronage if you give them a shot

General repairs & maintenanceOil change+ Quality+ Professionalism+ Value

Show more general repairs & maintenance reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 71%Overpriced 14%Not sure 0%

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