Experts Reviews · Company report
KB's Auto Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty86−1.4Momentum penalty33−6.7Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

KB's Auto Service Center

Jackson, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #341Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 311 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.KB's Auto Service Center is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.KB's Auto Service Center is better than 37% of auto repair shops.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.KB's Auto Service Center is better than 86% of auto repair shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.KB's Auto Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.KB's Auto Service Center is better than 33% of auto repair shops.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.KB's Auto Service Center is better than 65% of auto repair shops.B
65

Reviews for your job

Customers hired KB's Auto Service Center for 8 kinds of job.

KB's Auto Service Center for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#154 / 245

All 38 Google reviews tagged “Oil change”

Dale1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick oil change & lube. Reasonable price. Staff always courteous & professional. I highly recommend KB's. I have used them for all sorts of work. Added nice steps to my truck, too.

General repairs & maintenanceOil changeVehicle Inspection
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kevin, Ginger and the whole team were very helpful in answering every question I had about what kind of tires I needed. They were very professional and the experience went very smoothly. I appreciate this place of business very much and would recommend them to anyone. Thanks for a job well done!!

Oil changeTiresWheel alignment
J.D.Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kept me updated on repairs. Got everything done the same day. Fair price.

BrakesElectricalOil change
sistacala29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, friendly, fast service. Great bunch of folks. Reasonable rates. Highly recommend them.

Engine repairOil change
Penny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great staff. The work was done in a timely manner and done right!

Wiper blade installationOil changeThermostat repair
KLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful care and great place to wait.

General repairs & maintenanceOil changeTire rotations
JesseLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have nothing but great things to say about my service at KBs Auto, got the work done fast and right the first time no return trips, was informed about the services upfront and made great recommendations about services I should get while my engine was apart to spare me headaches down the road.

Auto maintenanceEngine repairOil change
TarrahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I use this business often and they are always very polite and professional! 😁 Always great prices and so fast with all of their services! I recommend them to everyone I know.

General repairs & maintenanceOil changeTires+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Honest and fair, quick and respectful. A great group that will earn your patronage if you give them a shot

General repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Randall4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The team at KB’s Auto Service Center are wonderful folks. They have a clean and comfortable lobby, the staff is friendly and communicative and Tucker is the best greeter in the business. I went in for an oil change without an appointment, and despite having four others in front of me, I waited less than an hour. And…

Oil change+ Punctuality+ Quality+ Professionalism
Ruth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been coming to KB's for years. Initially, it Kevin worked on my Infinity. On his own, knowing my tailite was broken, Kevin went to a scrap yard and replaced the tail light. That meant a great deal to me. Kevin is honest and thorough when working on my car, and at fair prices. I know when bringing my…

General repairs & maintenanceOil change
Passenger_PrincessLocal Guide · 206 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I simply can't say enough good things about this shop! Excellent work and outstanding customer service. My husband mostly dealt with Cody and he was great and so very helpful with explaining the issues and what work was to be done. Highly recommend!!

Engine repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Lynne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always a good experience. Prompt and reasonable and friendly

Oil change
Mitchel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This man will take care of you. Sent my wife and then my daughter to him after dishonest experiences with a local car dealership. KB’s saved me a lot of money and solved the problem honestly. He could have charged a lot more than he did. He stopped what he was doing to take a quick look and then solved the problem…

BrakesElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Ongli7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Nice service

Oil change
Garrett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is professional and courteous and they do great work.

BatteryBrakesElectrical+ Punctuality+ Quality+ Professionalism
loraLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Love this little mom n pop shop. Unbelievable prices. Omg!!

Customer photo from lora's reviewCustomer photo from lora's review
Oil changeTires
DavidLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had some nasty damage underneath my Tundra, needed a new sway bar, tie-rod bushings, lift kit brackets, etc. Kevin made everything like new! Thank you Kevin and everyone at KB's!😀👍👍👍

General repairs & maintenanceOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Kevin and his crew always do excellent work. I have known him and his family for many years and trust their opinions, their service, and their friendship. I’ve never had an unpleasant experience there and know they are always welcoming and easy to work with. If you need a place for auto repair, you won’t find a better one!

Air conditioningExhaustOil change+ Punctuality+ Quality+ Professionalism
Sherry11 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementOil change
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Oil changeTire rotations
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Oil change
Carlin4 years ago★★★★★

Rating only, no written review.

Oil change
Marty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Oil change
Tony11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Oil change
ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Oil change+ Punctuality+ Quality+ Professionalism
Dorothy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil change+ Punctuality+ Quality+ Professionalism
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil change+ Punctuality+ Quality+ Professionalism
Celeste1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air conditioningAuto engine diagnosticOil change+ Punctuality+ Professionalism
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil change+ Punctuality+ Quality+ Professionalism
Clayton5 years ago★★★★★

Rating only, no written review.

Oil changeTiresWheel alignment+ Punctuality+ Quality+ Professionalism
Brooke5 years ago★★★★★

Rating only, no written review.

Oil change+ Professionalism
Barry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeTires+ Punctuality+ Quality+ Professionalism
Evan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementOil change+ Professionalism+ Value
Rodney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil change+ Professionalism
Jim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil changeTires+ Quality+ Professionalism+ Value
Raven5 years ago★★★★★

Rating only, no written review.

Oil change+ Punctuality+ Quality+ Professionalism
Butch1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Rating only, no written review.

Oil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 71%Overpriced 14%Not sure 0%

Jobs customers hired them for

Compare with