How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty86−1.4Momentum penalty33−6.7Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCOREKB's Auto Service Center
Jackson, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #341Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 311 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired KB's Auto Service Center for 8 kinds of job.
KB's Auto Service Center for oil change
Clear ✕All 38 Google reviews tagged “Oil change”
Quick oil change & lube. Reasonable price. Staff always courteous & professional. I highly recommend KB's. I have used them for all sorts of work. Added nice steps to my truck, too.
Kevin, Ginger and the whole team were very helpful in answering every question I had about what kind of tires I needed. They were very professional and the experience went very smoothly. I appreciate this place of business very much and would recommend them to anyone. Thanks for a job well done!!
Kept me updated on repairs. Got everything done the same day. Fair price.
Professional, friendly, fast service. Great bunch of folks. Reasonable rates. Highly recommend them.
Great staff. The work was done in a timely manner and done right!
Wonderful care and great place to wait.
I have nothing but great things to say about my service at KBs Auto, got the work done fast and right the first time no return trips, was informed about the services upfront and made great recommendations about services I should get while my engine was apart to spare me headaches down the road.
I use this business often and they are always very polite and professional! 😁 Always great prices and so fast with all of their services! I recommend them to everyone I know.
Honest and fair, quick and respectful. A great group that will earn your patronage if you give them a shot
The team at KB’s Auto Service Center are wonderful folks. They have a clean and comfortable lobby, the staff is friendly and communicative and Tucker is the best greeter in the business. I went in for an oil change without an appointment, and despite having four others in front of me, I waited less than an hour. And…
I've been coming to KB's for years. Initially, it Kevin worked on my Infinity. On his own, knowing my tailite was broken, Kevin went to a scrap yard and replaced the tail light. That meant a great deal to me. Kevin is honest and thorough when working on my car, and at fair prices. I know when bringing my…
I simply can't say enough good things about this shop! Excellent work and outstanding customer service. My husband mostly dealt with Cody and he was great and so very helpful with explaining the issues and what work was to be done. Highly recommend!!
Always a good experience. Prompt and reasonable and friendly
This man will take care of you. Sent my wife and then my daughter to him after dishonest experiences with a local car dealership. KB’s saved me a lot of money and solved the problem honestly. He could have charged a lot more than he did. He stopped what he was doing to take a quick look and then solved the problem…
Nice service
This place is professional and courteous and they do great work.
Love this little mom n pop shop. Unbelievable prices. Omg!!
Had some nasty damage underneath my Tundra, needed a new sway bar, tie-rod bushings, lift kit brackets, etc. Kevin made everything like new! Thank you Kevin and everyone at KB's!😀👍👍👍
Kevin and his crew always do excellent work. I have known him and his family for many years and trust their opinions, their service, and their friendship. I’ve never had an unpleasant experience there and know they are always welcoming and easy to work with. If you need a place for auto repair, you won’t find a better one!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 30 | — |
| Wheel alignment | 14 | — |
| Tires | 13 | — |
| Auto engine diagnostic | 12 | — |
| Engine repair | 11 | — |
| Brakes | 11 | — |
| Steering & suspension repair | 9 | — |

