PLUMBERS · PHILADELPHIA, PA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%24+8.4Reliability 15%18+2.7Craft & service 20%23+4.6Value 10%63+6.3Momentum 8%83+6.6Track record 7%29+2Accountability 5%45+2.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%24+8.4Reliability 15%18+2.7Craft & service 20%23+4.6Value 10%63+6.3Momentum 8%83+6.6Track record 7%29+2Accountability 5%45+2.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREKCS Plumbing
Better than 16% of plumbers · #76 of 90
4.9★393 Google reviewsGoogle star rating as shown on Google Maps.
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
KCS Plumbing for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Maurice · 4 years ago
I have used KCS Plumbing for two of my projects that were full rough in’s. I must say this company is well worth it. They are on time, respectful, clean fast I mean super fast and the work is fantastic. All water lines are tight to the joist and out the way. If you never used this company before I would strongly…
Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
vs category
Blue = KCS, grey = plumbers average
Rating over time
Price
$846+76% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 34%Reasonable 57%Overpriced 2%Not sure 7%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%24+8.4Reliability 15%18+2.7Craft & service 20%23+4.6Value 10%63+6.3Momentum 8%83+6.6Track record 7%29+2Accountability 5%45+2.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
24
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
18
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
23
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
83
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
29
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
45
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+53 / −0
Professionalism
+60 / −0
Responsiveness
+52 / −0
Punctuality
+45 / −0
Value
+37 / −0
