Carpet cleaning service · Albuquerque, NM · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★467 Google reviews · 23 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate KD Carpet Cleaning five stars based on 467 reviews, noting the owner replies to all feedback. Customers frequently praise the online booking system, punctuality, and effective removal of stains from carpets, tiles, and furniture. Recurring themes include professional communication, fair pricing, and thorough cleaning results. One minor criticism mentions a brief service duration that failed to fully remove all stains, while another describes rude customer service.
Google rating: 5.0 out of 5 from 467 reviews (99% five-star).
Reviews on this page: 467 Google reviews (384 with written comments, 30 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Rug Cleaner serving Albuquerque, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
KD Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.KD Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.KD Carpet Cleaning: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.KD Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.KD Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.KD Carpet Cleaning: 96/100 on this factor. Category median: 74.A
96
Bar = this company · dark tick = category median.
Star ratings
467 Google reviews we collected
5.0of 5
5 stars46199%
4 stars31%
3 stars10%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 384 written reviews
100%praise
Praise739100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6643%
Reasonable7952%
Overpriced00%
Not sure75%
$214-5% vs typical rug cleaning
Middle half of what 124 customers paid ($164–$309) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results21629%
Speed & response17624%
Staff & attitude15020%
Would recommend10013%
Price & value517%
Communication365%
Honesty & trust122%
What customers talk about
We read 384 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always extremely professional and the level of service provided is top notch.”
“Fast availability, our carpets look sooo much better.”
“Sean showed up a little early both times and was professional in his work.”
“I plan to use KD Carpet cleaning again and highly recommend them.”
“The best carpet cleaning service in the city at a reasonable price.”
“Excellent communication, and the service was great!”
“Honestly, our 20 yr old carpets look like they were just installed.”
People customers mention
Sean42 reviews
Dry5 reviews
Melissa5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired KD Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Charles4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Always extremely professional and the level of service provided is top notch. The best carpet cleaning service in the city at a reasonable price.
Omar5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ben just left my house a few minutes ago. Phenomenal work! I’m not one to leave reviews frequently but I’m glad I used KD Carpet Cleaning. Ben was fast, efficient and very professional. Will definitely use them again in the future.
Paid $300–350Great priceGeneral carpet cleaning
John7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ben did a fantastic job at cleaning three pieces of Ethan Allen furniture… A sofa, side chair, and ottoman. Nicely done.
Melissa at the office did a great job of scheduling, pleasant and professional.
Paid $200–250Great priceUpholstery cleaning
Daniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ben was our tech, great experience. Good results. Fast and communicative company.
Paid $200–250
FrederickLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Got the job done quickly, professionally and to my total satisfaction. Carpets look like new )
Jamie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I've used KD Carpet Cleaning several times and the service is always outstanding. Good communication, prompt and excellent service. My carpets look wonderful every time.
Booking was convenient online. Fast availability, our carpets look sooo much better.
Services: General carpet cleaning
Response from the owner · 11 months ago
Thank you so much for sharing your feedback! We're glad to hear that booking online was convenient and that you appreciated our fast availability. It’s great to know you’re happy with how much better your carpets look after our general carpet cleaning service. We appreciate your business and hope to serve you again!
Charles Bustos4 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Karen, we're so glad to hear you're thrilled with how your carpet turned out! It's fantastic to know you're satisfied with our work. Thank you for choosing KD Carpet Cleaning, and we're here whenever you need carpet cleaning again!
Kaitlin Bland8 reviewsiTotal number of Google reviews Kaitlin has written across all businesses on Google Maps, not just this one.
Very professional! Excellent communication, and the service was great! Carpets came out very clean.
Services: General carpet cleaning
Response from the owner · a week ago
Kaitlin, we're delighted to hear that you were impressed with our professionalism and communication! It's great to know your carpets came out so clean. Thank you for choosing KD Carpet Cleaning, and we look forward to helping you with your next carpet cleaning!
Cecilia CastilloLocal Guide · 11 reviewsiTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
I used KD Carpet cleaning for my mom's house and was pleased with the service so I booked KD Carpet cleaning to clean my home office carpet, the tiles in my kitchen, and a couch. The floors were pretty dirty having not been deep cleaned in over 10 years. Now, the carpet and tiles are like new. Turns out the grout in my tiles was rust colored, not black! The couch cleaning was ok. The cushions are still a little dingy. It is possible that this is the best that can be done for the couch given its age and wear. Sean showed up a little early both times and was professional in his work. I plan to use KD Carpet cleaning again and highly recommend them.
Cecilia, we're thrilled to hear that you've had such a positive experience with us for both your mom's house and your own! It's amazing how a deep clean can reveal the true colors, like in your kitchen tiles. We appreciate your understanding about the couch, and it's great to know Sean's professionalism stood out. Thank you for your recommendation, and we're looking forward to working with you again!
Omar EL-Emawy5 reviewsiTotal number of Google reviews Omar has written across all businesses on Google Maps, not just this one.
Ben just left my house a few minutes ago. Phenomenal work! I’m not one to leave reviews frequently but I’m glad I used KD Carpet Cleaning. Ben was fast, efficient and very professional. Will definitely use them again in the future.
Price assessment: Great price
Price: $300–350
Services: General carpet cleaning
Response from the owner · a week ago
Omar, it's wonderful to hear that Ben made such a positive impression with his efficient and professional work! We're glad you took the time to share your experience, especially since you don't leave reviews often. Thank you for choosing KD Carpet Cleaning, and we'll be here whenever you need us again!
Arika Baca14 reviewsiTotal number of Google reviews Arika has written across all businesses on Google Maps, not just this one.
Wonderful service, best carpet cleaning we’ve ever had for a great price! Will be calling again next year
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a week ago
Arika, it's fantastic to hear that you consider our service the best carpet cleaning you've ever had! We're thrilled to provide such great value. Thank you for choosing KD Carpet Cleaning, and we'll be ready to help again next year!
Candace Ruiz Clark11 reviewsiTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Julia, we're so glad to hear that Sean made such a positive impression on you! Our team takes pride in providing the best service possible. Thank you for choosing KD Carpet Cleaning, and we're here whenever you need us again!
Bransford Shoemake12 reviewsiTotal number of Google reviews Bransford has written across all businesses on Google Maps, not just this one.
Bransford, we're thrilled that you're happy with how your carpet and tile floors turned out! Making sure our work makes a positive impact is what we're all about. Thank you for choosing KD Carpet Cleaning, and we're here whenever you need our carpet and tile cleaning services again!
