Handyman/Handywoman/Handyperson · Columbia, SC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 48 handymeniPosition by Experts Score among all companies we track in this category. · better than 55%
5.0★★★★★62 Google reviews · 23 photos
97%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe Keen Handyman Services as professional and punctual, noting clear communication and fair pricing for deck construction, door repairs, and fixture installations. Reviews highlight efficient work and thorough cleanup, with many clients returning for multiple projects. One recurring criticism suggests the company charges premium rates for painting services that some reviewers feel do not match the skill level, recommending alternative providers for that specific task.
Google rating: 5.0 out of 5 from 62 reviews (97% five-star).
Reviews on this page: 62 Google reviews (50 with written comments, 4 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: September 8, 2026.
Service: Handyman serving Columbia, South Carolina.
Data from Google, last updated November 13, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Keen Handyman ServicesHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Keen Handyman Services: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Keen Handyman Services: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Keen Handyman Services: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Keen Handyman Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Keen Handyman Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars6097%
4 stars12%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
100%praise
Praise124100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price536%
Reasonable857%
Overpriced17%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2823%
Staff & attitude2621%
Quality & results2218%
Would recommend2016%
Price & value1210%
Honesty & trust97%
Communication76%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you want your job done right, on time and want to deal with professionals, Keen Handyman Services are who you want.”
“They are fair, and professional and very conscientious.”
“I've used Keen Handyman Services for several projects and they've done an outstanding job on all of them.”
“I am very pleased with the results and will recommend them to anyone in need of the services they provide.”
“They follow up on specific issues and needs, and their prices are reasonable.”
“Johnnie and his team are trustworthy, timely, and they are honest people.”
“Shutter Installation: Prompt service, trustwrothy, with excellent communication.”
People customers mention
Johnnie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Keen Handyman Services for 8 kinds of job. Pick one to see what they paid and said.
Ginny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Johnnie and his team have done several jobs for us over the last few years. If you want your job done right, on time and want to deal with professionals, Keen Handyman Services are who you want.
Reasonable priceGeneral construction
MERYL10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had wood rot on my outter door frame. Keen Handyman Services provided a quick estimate off of my photos. And scheduled repairs in a week. Chuck completed the repairs and did a great job! And suggested future changes to prevent this problem from recurring. I have used Keen Handyman Services multiple times. They are…
Reasonable priceGeneral repairs
KC3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★
Helpful with basic handyman needs, although high end. Definitely not skilled as painters, charging much higher than their skills can afford. Contact Sherwin Wms for painters, who has reputable referrals.
OverpricedPaint indoors
Bernadette8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
When my mailbox needed replacement, I hired John to do the work. The replacement was done perfectly, and there was no cleanup for me to do. I plan to continue to use Keen Services for all my house repair needs.
Great priceService not listed
MarshaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Keen Handyman Services has completed a variety of work for me for several years And have always been excellent. They are professional, kind, on time and very good at what they do. I highly recommend them.
Great priceTV mountingGeneral repairs
Lori10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've used Keen Handyman Services for several projects and they've done an outstanding job on all of them. Highly recommend!
Johnnie and his team have done several jobs for us over the last few years. If you want your job done right, on time and want to deal with professionals, Keen Handyman Services are who you want.
Price assessment: Reasonable price
Services: General construction
MERYL Crayton10 reviewsiTotal number of Google reviews MERYL has written across all businesses on Google Maps, not just this one.
I had wood rot on my outter door frame. Keen Handyman Services provided a quick estimate off of my photos. And scheduled repairs in a week. Chuck completed the repairs and did a great job! And suggested future changes to prevent this problem from recurring. I have used Keen Handyman Services multiple times. They are fair, and professional and very conscientious. They are my top choice for Handyman jobs and I have recommended them to friends and family.
Price assessment: Reasonable price
Services: General repairs
Response from the owner · 2 months ago
Thank you Meryl! We appreciate the continued work and referrals!
KC Criddle3 reviewsiTotal number of Google reviews KC has written across all businesses on Google Maps, not just this one.
Helpful with basic handyman needs, although high end. Definitely not skilled as painters, charging much higher than their skills can afford. Contact Sherwin Wms for painters, who has reputable referrals.
Price assessment: Overpriced
Services: Paint indoors
Bernadette Houghton8 reviewsiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
When my mailbox needed replacement, I hired John to do the work. The replacement was done perfectly, and there was no cleanup for me to do. I plan to continue to use Keen Services for all my house repair needs.
Price assessment: Great price
Services: Service not listed
Marsha HaddockLocal Guide · 18 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Keen Handyman Services has completed a variety of work for me for several years And have always been excellent. They are professional, kind, on time and very good at what they do. I highly recommend them.
Price assessment: Great price
Services: TV mounting, General repairs
Pam Turner6 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
We contracted with Keen Handyman Services to build a large deck, refurbish an existing deck, and rescreen a porch. The proposal they provided was detailed and once accepted, they started on the date they provided. Johnnie and his team were professional and courteous and cheerfully provided information and requests throughout the project. I am very pleased with the results and will recommend them to anyone in need of the services they provide.
7/24/2026 Update: Since the project above I have hired Keen multiple times. They assisted with a home addition, built another deck, repurposed a storage building into a fun hangout spot, and performed multiple other small projects. Very satisfied with all their work and they continue to be professional, courteous, on time, and on budget.