Experts Reviews · Company report
Kelley's Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Kelley's Termite & Pest Control

Bloomington, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 73 cockroach control · 4.9★ from 227 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelley's Termite & Pest Control is better than 96% of cockroach control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelley's Termite & Pest Control is better than 97% of cockroach control.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelley's Termite & Pest Control is better than 91% of cockroach control.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 30% of cockroach control.D
30

Reviews for your job

Customers hired Kelley's Termite & Pest Control for 8 kinds of job.

Kelley's Termite & Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 66

All 30 Google reviews tagged “Ant extermination” · showing 20

Wooyoung5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job. I requested to meet before they started working, and they did exactly what I asked for. I could explain my ant issues, and they were professional and considerate.

Reasonable priceGeneral pest inspectionAnt extermination
KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberta and her Team are the best ! Always very responsive, professional and thorough. Highly recommend. Thanks !

Termite inspectionTermite exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
T4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Kelley's services several times over the years. They have been responsive, professional, on time, and have always treated us well. In addition, I have always appreciated that they are willing to take the time to answer questions and have never treated anything I asked as too stupid to answer. :)

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve trusted Kelley’s Termite & Pest Control to protect my home and property for years. Roberta is knowledgeable, her work is thorough, and her rates are reasonable. Service and communication are always prompt.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Kelley’s for a few years. Because I had experienced termite damage at a previous home, I always get a termite inspection. Before switching to Kelley’s I was told by another company that I had termite damage in my crawl space and they pushed a treatment plan. But something seemed “off” so I got a second…

Ant exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rapid service and provided great information on the chemicals they were using and the process of their extermination. Nice to not be left in the dark!

Ant extermination+ Responsiveness+ Punctuality+ Quality
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

For many years we have been using Kelly’s Termite and Pest Control to treat for various pests. They are honest and professional. They have always identified and provided exactly what we need and, unlike the major companies, aren’t trying to sell us more than necessary. Kudos to a fine, local service! .

Ant exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional & knowledgeable.

Ant extermination
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Awesome service. Goes above and beyond.

Ant exterminationBee extermination+ Responsiveness+ Professionalism
Michelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are always quick to respond & solve our issue knowledgably.

Ant extermination
Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend using Kelley's Termite and Pest Control. I called and got the service I needed the same day. Ben was professional and knowledgeable about maintaining the insects invading my log home. I will continue to use Kelley's as they are a very well established local company.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Daniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were fast, friendly, and exactly what I wanted. I felt right at home talking to them and they made me feel very comfortable asking questions. I cannot recommend Kelley's Termite & Pest Control enough.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Anke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came right away when we had an ant problem, assessed quickly and treated it super efficiently. They also gave fantastic advice. I’ll always go back to them!

Ant extermination
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used this service for many years and have always been extremely satisfied with them and their work. I would not call anybody else if they can do the job. A++

Ant exterminationBee exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
HillaryLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had Kelley's come spray for carpenter ants after we realized they were destroying part of our wood siding. First they came and quoted the treatment and from the time we called to received quote was in the same day, then they came within 24 hours of us saying we wanted to move forward. Very professional and…

Ant extermination+ Responsiveness+ Quality+ Professionalism
HebeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Kelly's. No one wants pests, but they do happen and Kelly professionally/expertly handles them. I've had carpenter ant issues and recently a black beetle infestation. She's was right there helping us through. Bye-bye nasty pests. She's very responsive and a true expert. Excellent value - small price to see the pests gone.

Ant exterminationGeneral pest inspectionService not listed+ Professionalism
Cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used this company for several years and have always been pleased with the quality. Very responsive. More than once, I asked about the kind of ants I was seeing and sent photos, concerned that they might be carpenter ants. Each time, I received a quick response and info about the ants, and they were not. I…

Ant exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Roberta got in touch with me within just a few hours of my leaving her a voice message. To my astonishment, she said she could come the next morning. I mentioned having a meeting from 9:30 to 10:30 -- she showed up shortly after 10:30. Very professional, very efficient, thorough explanations. Couldn't be happier.

Ant extermination+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The people at this company are polite, punctual, knowledgeable, and just good to be around. The service they provided is cost-effective and very professional. I have no complaints and would not hesitate to call them again, if the service was ever needed in the future.

Ant exterminationTermite inspection
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and responsive. Called late Friday and Ms. Kelley came first thing Monday morning. Have used in the past and will do so again!

Ant extermination+ Responsiveness+ Quality+ Professionalism

Show more ant extermination reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 29%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination30$83–$282
General pest inspection23$58–$139
Termite extermination20$173–$426
Termite inspection20$91–$181
Bug & insect extermination13$56–$154
Rodent extermination13$76–$323
Hornet & wasp extermination11$106–$371
Spider extermination10$58–$184

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