Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Kelley's Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Kelley's Termite & Pest Control

Bloomington, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 73 cockroach control · 4.9★ from 227 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelley's Termite & Pest Control is better than 96% of cockroach control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelley's Termite & Pest Control is better than 97% of cockroach control.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelley's Termite & Pest Control is better than 91% of cockroach control.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 30% of cockroach control.D
30

Reviews for your job

Customers hired Kelley's Termite & Pest Control for 8 kinds of job.

Kelley's Termite & Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$154
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 61

All 13 Google reviews tagged “Bug & insect extermination”

Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We discovered wasps entering our attic area via the spot where the electric came into the house. We called Kelley as we had used them previously. As before, they arrived a couple of hours later, sprayed and our issue was resolved. Very nice and thorough. We highly recommend them. The Fowlers

Bug & insect extermination
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We loved Kelly's!! They were so helpful as we got moved into our new house. They accommodated our schedule and came to spray our house before our furniture was delivered with very little advanced notice. They gave lots of input and answered all of my questions with lots of knowledge. So friendly!! Seemed to take…

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberta and her Team are the best ! Always very responsive, professional and thorough. Highly recommend. Thanks !

Termite inspectionTermite exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
HeatherLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberta Kelley's work is thorough, quick, and effective. I highly recommend!

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fall bug extermination on the exterior of our house & garage.

Bug & insect exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Jenny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I highly recommend Kelley’s Termite and Pest Control.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
T4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Kelley's services several times over the years. They have been responsive, professional, on time, and have always treated us well. In addition, I have always appreciated that they are willing to take the time to answer questions and have never treated anything I asked as too stupid to answer. :)

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve trusted Kelley’s Termite & Pest Control to protect my home and property for years. Roberta is knowledgeable, her work is thorough, and her rates are reasonable. Service and communication are always prompt.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are fast, friendly and I love that the only bugs I see anymore are the dead bugs. We have no more problems with wasps, stink bugs, lady bugs or spiders since they started semi -annual spraying.

Bug & insect exterminationHornet & wasp exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend using Kelley's Termite and Pest Control. I called and got the service I needed the same day. Ben was professional and knowledgeable about maintaining the insects invading my log home. I will continue to use Kelley's as they are a very well established local company.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Daniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were fast, friendly, and exactly what I wanted. I felt right at home talking to them and they made me feel very comfortable asking questions. I cannot recommend Kelley's Termite & Pest Control enough.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Tiffany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationSpider extermination
SarahLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 29%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination30$83–$282
General pest inspection23$58–$139
Termite extermination20$173–$426
Termite inspection20$91–$181
Bug & insect extermination13$56–$154
Rodent extermination13$76–$323
Hornet & wasp extermination11$106–$371
Spider extermination10$58–$184

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