Experts Reviews · Company report
Kelley's Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Kelley's Termite & Pest Control

Bloomington, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 73 cockroach control · 4.9★ from 227 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelley's Termite & Pest Control is better than 96% of cockroach control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelley's Termite & Pest Control is better than 97% of cockroach control.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelley's Termite & Pest Control is better than 91% of cockroach control.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 30% of cockroach control.D
30

Reviews for your job

Customers hired Kelley's Termite & Pest Control for 8 kinds of job.

Kelley's Termite & Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “General pest inspection”

Wooyoung5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job. I requested to meet before they started working, and they did exactly what I asked for. I could explain my ant issues, and they were professional and considerate.

Reasonable priceGeneral pest inspectionAnt extermination
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We loved Kelly's!! They were so helpful as we got moved into our new house. They accommodated our schedule and came to spray our house before our furniture was delivered with very little advanced notice. They gave lots of input and answered all of my questions with lots of knowledge. So friendly!! Seemed to take…

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fall bug extermination on the exterior of our house & garage.

Bug & insect exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Darron13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome people. They service my infrequeantly used, hunting cabin. I’ve been using them for 10 years. They have solved my issues. Some of which were out of control. Thank you Kelly’s Pest Control.

General pest inspectionRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
T4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Kelley's services several times over the years. They have been responsive, professional, on time, and have always treated us well. In addition, I have always appreciated that they are willing to take the time to answer questions and have never treated anything I asked as too stupid to answer. :)

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve trusted Kelley’s Termite & Pest Control to protect my home and property for years. Roberta is knowledgeable, her work is thorough, and her rates are reasonable. Service and communication are always prompt.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Allen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Roberta and Ben were great. On time, and got right to the Termite inspection. Also investigated other issues I had. Explained clearly what I needed and did not need. They were recommended by another wildlife removal company. Would definitely call again.

Home inspectionGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used Kelley's several times over the past 15 years. Courteous, professional service. Inspections have been prompt, thorough, and informative. Effective diagnosis and remedy for overly curious mice in the garage. No problems navigating my hard-to-reach crawlspace. Strongly recommended!

General pest inspectionTermite inspection+ Responsiveness+ Quality+ Professionalism
MaryLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you Kelly’s for the prompt and thorough service! Very professional and efficient.

General pest inspection+ Punctuality+ Professionalism
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Kelley's Termite and Pest Control for decades. I was a long time real estate broker in Bloomington Indiana and I first got to know them through new home construction pre-treatments. I have never found any company or people better to work with for new or existing home treatment than Kelley's.

General pest inspection+ Responsiveness+ Punctuality+ Quality
Natalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kelley's is very professional and easy to work with. They contacted us for our spring spray this year without me having to remember to schedule it which made my life a lot easier! One less thing to remember. They thoroughly spay and each time they have come to the house I definitely have noticed a decrease in the…

General pest inspection+ Responsiveness+ Punctuality+ Quality
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We use Kelley's for our routine pest control, by recommendation from a previous owner of the business where I am now located. I quickly learned why!!! They are awesome!!! They don't just treat for a discovered problem, but they look for the origin and correct it, to avoid future problems. They are always prompt…

General pest inspection+ Responsiveness+ Punctuality+ Quality
Megan16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are wonderful!! In under two months they eradicated a massive roach infestation. They’re kind, flexible and are willing to educate. I won’t be using anyone else!!

Cockroach exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Neva1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kelly!’s were prompt, friendly and professional. They gave me a quick tutorial on my perceived problem. I will definitely call them again when needed.

General pest inspection+ Responsiveness+ Professionalism
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

For many years we have been using Kelly’s Termite and Pest Control to treat for various pests. They are honest and professional. They have always identified and provided exactly what we need and, unlike the major companies, aren’t trying to sell us more than necessary. Kudos to a fine, local service! .

Ant exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
PAW3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Easy to work with, personable, explained everything they were doing, cleaned up after the job.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Daniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were fast, friendly, and exactly what I wanted. I felt right at home talking to them and they made me feel very comfortable asking questions. I cannot recommend Kelley's Termite & Pest Control enough.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used this service for many years and have always been extremely satisfied with them and their work. I would not call anybody else if they can do the job. A++

Ant exterminationBee exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
HebeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Kelly's. No one wants pests, but they do happen and Kelly professionally/expertly handles them. I've had carpenter ant issues and recently a black beetle infestation. She's was right there helping us through. Bye-bye nasty pests. She's very responsive and a true expert. Excellent value - small price to see the pests gone.

Ant exterminationGeneral pest inspectionService not listed+ Professionalism
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Responded quickly, and came out to do the job the next day. Very friendly service.

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Robert.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had Kelley's come as a second opinion, as the first pest control professional we contacted was very pushy and disrespectful. Roberta was incredibly professional and respectful. They did the inspection and actually explained things as they went, which means a lot to my wife and I as first time homeowners. After…

Ant exterminationHornet & wasp exterminationGeneral pest inspection
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General pest inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
Patrick4 years ago★★★★★

Rating only, no written review.

General pest inspection+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 29%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination30$83–$282
General pest inspection23$58–$139
Termite extermination20$173–$426
Termite inspection20$91–$181
Bug & insect extermination13$56–$154
Rodent extermination13$76–$323
Hornet & wasp extermination11$106–$371
Spider extermination10$58–$184

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