Experts Reviews · Company report
Kelley's Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Kelley's Termite & Pest Control

Bloomington, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 73 cockroach control · 4.9★ from 227 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelley's Termite & Pest Control is better than 96% of cockroach control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelley's Termite & Pest Control is better than 97% of cockroach control.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelley's Termite & Pest Control is better than 91% of cockroach control.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 30% of cockroach control.D
30

Reviews for your job

Customers hired Kelley's Termite & Pest Control for 8 kinds of job.

Kelley's Termite & Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 55

All 20 Google reviews tagged “Termite extermination”

StarrLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you SO much for the quick service and always on time !! I have used you before and your prices are very reasonable !! I will definitely spread the word about your business !! Thank you Ben for putting my underpinning back on , what a blessing you are to the business !! Thank you , Starletta

Great priceTermite extermination
KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberta and her Team are the best ! Always very responsive, professional and thorough. Highly recommend. Thanks !

Termite inspectionTermite exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fall bug extermination on the exterior of our house & garage.

Bug & insect exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kelley’s was great! From the first visit, they stood out from the others we had talked to. Ben took lots of time to answer all my questions (I’m a curious person), and he seemed happy to do it. When Ben and Roberta performed the treatment, they arrived right when they said they would, were very friendly, and again…

Termite extermination+ Responsiveness+ Quality+ Value
KenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were very pleased and highly recommend the services provided by Kelley's. They were quick to return our call and schedule the initial inspection. We've had several “swarms" this year that OTC termite poisons were not helping to control. With a simple picture from my phone, Kelley's was able to confirm the…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
QuintinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company! They were awesome! They were professional, knowledgeable, and very competitively priced. I would absolutely recommend using them!

Termite extermination+ Responsiveness+ Punctuality+ Quality
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are fast, friendly and I love that the only bugs I see anymore are the dead bugs. We have no more problems with wasps, stink bugs, lady bugs or spiders since they started semi -annual spraying.

Bug & insect exterminationHornet & wasp exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly, local company providing fast, professional services. Very pleased and would definitely recommend and use again!

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
KarenLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kelley's was very informative on what to expect and explained the whole process to me. Was very happy with their service. Karen

Termite extermination+ Professionalism
PAW3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Easy to work with, personable, explained everything they were doing, cleaned up after the job.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

They responded quickly. On the scheduled day it was raining, so they communicated they would come later in the afternoon. They did all they said they would. A handwritten thank you note was greatly appreciated.

Termite extermination+ Responsiveness+ Punctuality+ Professionalism
P8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We don't like using pesticides, but when termites started swarming up through the floor of the front porch we knew we had to do something! So we called Kelley's, and Roberta and Ben took care of the problem for us.

Termite extermination+ Responsiveness+ Punctuality+ Quality
Jill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Kelley's. I contacted Roberta when we suspected termites and Ben inspected the next morning. He provided information on the termites found and treatment process, answered our questions, and scheduled services the following week for treatment. Appreciate their professional services and will use…

Termite extermination+ Responsiveness+ Punctuality+ Professionalism
Joyce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt professional service, low pressure sales approach after the inspection; encouraged me to comparison shop for this service. Fair price.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We appreciated the professionalism and work that was done by Kelley’s Termite and pest control. Roberta and Ben were knowledgeable about our problem. They identified the termites, explained the procedure and products used, and were careful in their work. We appreciated the timeliness in completing the work. All in…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Darlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Kelley’s for several years and just built a new home. We will be using her in the Spring too! They are fantastic and our dogs love them!

Termite extermination+ Responsiveness+ Punctuality+ Quality
Robert.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had Kelley's come as a second opinion, as the first pest control professional we contacted was very pushy and disrespectful. Roberta was incredibly professional and respectful. They did the inspection and actually explained things as they went, which means a lot to my wife and I as first time homeowners. After…

Ant exterminationHornet & wasp exterminationGeneral pest inspection
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General pest inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
SarahLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Kelli9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 29%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination30$83–$282
General pest inspection23$58–$139
Termite extermination20$173–$426
Termite inspection20$91–$181
Bug & insect extermination13$56–$154
Rodent extermination13$76–$323
Hornet & wasp extermination11$106–$371
Spider extermination10$58–$184

Compare with