Experts Reviews · Company report
Kelley's Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Kelley's Termite & Pest Control

Bloomington, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 73 cockroach control · 4.9★ from 227 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelley's Termite & Pest Control is better than 96% of cockroach control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelley's Termite & Pest Control is better than 97% of cockroach control.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelley's Termite & Pest Control is better than 91% of cockroach control.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelley's Termite & Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelley's Termite & Pest Control is better than 30% of cockroach control.D
30

Reviews for your job

Customers hired Kelley's Termite & Pest Control for 8 kinds of job.

Kelley's Termite & Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$181
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 54

All 20 Google reviews tagged “Termite inspection”

KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberta and her Team are the best ! Always very responsive, professional and thorough. Highly recommend. Thanks !

Termite inspectionTermite exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve trusted Kelley’s Termite & Pest Control to protect my home and property for years. Roberta is knowledgeable, her work is thorough, and her rates are reasonable. Service and communication are always prompt.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Allen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Roberta and Ben were great. On time, and got right to the Termite inspection. Also investigated other issues I had. Explained clearly what I needed and did not need. They were recommended by another wildlife removal company. Would definitely call again.

Home inspectionGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used Kelley's several times over the past 15 years. Courteous, professional service. Inspections have been prompt, thorough, and informative. Effective diagnosis and remedy for overly curious mice in the garage. No problems navigating my hard-to-reach crawlspace. Strongly recommended!

General pest inspectionTermite inspection+ Responsiveness+ Quality+ Professionalism
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Kelley’s for a few years. Because I had experienced termite damage at a previous home, I always get a termite inspection. Before switching to Kelley’s I was told by another company that I had termite damage in my crawl space and they pushed a treatment plan. But something seemed “off” so I got a second…

Ant exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
KenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were very pleased and highly recommend the services provided by Kelley's. They were quick to return our call and schedule the initial inspection. We've had several “swarms" this year that OTC termite poisons were not helping to control. With a simple picture from my phone, Kelley's was able to confirm the…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Roberta and Ben were really professional and very friendly and knowledgeable I will recommend them to my friends.

Customer photo from charles's review
Termite inspection+ Responsiveness+ Punctuality+ Quality
Megan16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are wonderful!! In under two months they eradicated a massive roach infestation. They’re kind, flexible and are willing to educate. I won’t be using anyone else!!

Cockroach exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly, local company providing fast, professional services. Very pleased and would definitely recommend and use again!

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

For many years we have been using Kelly’s Termite and Pest Control to treat for various pests. They are honest and professional. They have always identified and provided exactly what we need and, unlike the major companies, aren’t trying to sell us more than necessary. Kudos to a fine, local service! .

Ant exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
Joyce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt professional service, low pressure sales approach after the inspection; encouraged me to comparison shop for this service. Fair price.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We appreciated the professionalism and work that was done by Kelley’s Termite and pest control. Roberta and Ben were knowledgeable about our problem. They identified the termites, explained the procedure and products used, and were careful in their work. We appreciated the timeliness in completing the work. All in…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Bryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They responded very quickly to my concern (termites in an old home I recently bought) and came out the next day. The young man was very knowledgeable and wasn’t trying to sell me a service I didn’t need. He was incredibly honest and showed me what my issue was (old termite damage and carpenter ants). Before Kellys…

Termite inspection+ Responsiveness+ Quality+ Value
Annie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Roberta and her staff have always been knowledgeable, courteous, and helpful. I would recommend.

Termite inspection+ Value
Cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used this company for several years and have always been pleased with the quality. Very responsive. More than once, I asked about the kind of ants I was seeing and sent photos, concerned that they might be carpenter ants. Each time, I received a quick response and info about the ants, and they were not. I…

Ant exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The people at this company are polite, punctual, knowledgeable, and just good to be around. The service they provided is cost-effective and very professional. I have no complaints and would not hesitate to call them again, if the service was ever needed in the future.

Ant exterminationTermite inspection
Marsha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! We do t ever see any spiders or bugs in or around the house. A wonderful small local business that provides results.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
Gil7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Kelley's Termite & Pest Control. I have used them for termite treatment at an outbuilding in a new house I purchased, and they were prompt, courteous and had reasonable prices.

Termite inspection+ Responsiveness+ Punctuality+ Quality
Robert.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had Kelley's come as a second opinion, as the first pest control professional we contacted was very pushy and disrespectful. Roberta was incredibly professional and respectful. They did the inspection and actually explained things as they went, which means a lot to my wife and I as first time homeowners. After…

Ant exterminationHornet & wasp exterminationGeneral pest inspection
Kelli9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 29%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination30$83–$282
General pest inspection23$58–$139
Termite extermination20$173–$426
Termite inspection20$91–$181
Bug & insect extermination13$56–$154
Rodent extermination13$76–$323
Hornet & wasp extermination11$106–$371
Spider extermination10$58–$184

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