Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite the extensive product selection, knowledgeable staff assistance, and efficient installation processes as key benefits of the store. Many reviewers highlight clear communication throughout the project and reasonable pricing for the quality of materials provided. While most feedback is positive, some lower-rated reviews note that initial quotes may lack specific details like yardage, and the business does not serve areas outside its immediate service region.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
128 Google reviews we collected
Phrases our text analysis found in 123 written reviews
How often each topic comes up in the written reviews
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were helpful throughout the entire process and the install was quick!”
“…carpets to install new carpeting in the bedroom - they are the best - on time, efficient, five stars…”
“It took months of coordinating contractors, remediation companies, drywall installers, etc.”
“…ew carpeting in the bedroom - they are the best - on time, efficient, five stars…”
“We are beyond thrilled with the finished product and cannot recommend Ken and his team highly enough.”
“They do a great job - the prices are reasonable, the materials are excellent, and installation goes flawlessly.”
“Ken helped me identify an appropriate carpet at a reasonable cost, got it ordered and planned an install over two days with one in between, allowing t…”
“I requested and received a quote from this company for carpeting.”
“I was very pleased with ordering, communication, install and follow up.”
“If you’re looking for flooring from people who genuinely care about their customers, I can’t recommend Ken’s Carpets & Flooring highly enough.”
praise complaint · found by our text analysis, Google review wording unchanged.
Fantastic team to work with. They were helpful throughout the entire process and the install was quick!
I got a good quality carpet at a good price. Ken and Anne were lovely to work with and all went well.
I have done a number of jobs with Ken’s Carpets, over two decades. This is definitely my go-to place in Marin. They do a great job - the prices are reasonable, the materials are excellent, and installation goes flawlessly. Ken has a great team working for him. I really love Ken’s. Highly recommended!
ken's carpets is the only place to go for new carpets - i just renovated my inlaw apartment and chose ken's carpets to install new carpeting in the bedroom - they are the best - on time, efficient, five stars
We are a repeat customer of Ken's Carpets and Flooring. In 2017 we moved into a house and needed carpeting for two rooms. It was almost a disaster because the company we hired misled us on how the final installation would be done. Fortunately we discovered before it was too late to back out and were able to hire…
Great experience with Ken and his crew. Good communication, good installation. Love the new carpeting.
4.9 ★★★★★ 128 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fantastic team to work with. They were helpful throughout the entire process and the install was quick!
I got a good quality carpet at a good price. Ken and Anne were lovely to work with and all went well.
Hi Pamela, I enjoyed working with you. Thank you for trusting us with your home. Ken Walpole Ken’s Carpets and Flooring
I have done a number of jobs with Ken’s Carpets, over two decades. This is definitely my go-to place in Marin. They do a great job - the prices are reasonable, the materials are excellent, and installation goes flawlessly. Ken has a great team working for him. I really love Ken’s. Highly recommended!
Hi Richard, Thank you so much for the review. It has been a pleasure working with you over the years. I appreciate your continued trust in us. Ken Walpole Ken’s Carpets and Flooring San Rafael
ken's carpets is the only place to go for new carpets - i just renovated my inlaw apartment and chose ken's carpets to install new carpeting in the bedroom - they are the best - on time, efficient, five stars
Hi Suzanne, So nice of you to write us a review. Thank you for trusting us with your home once again. Ken Walpole Ken’s Carpets and Flooring
Excellent selection, service and installation
Hi Seena, Thank you for the review! That says it all. I can’t wait to see the pictures of your new stair runner. Ken Walpole Ken’s Carpets and Flooring
We are a repeat customer of Ken's Carpets and Flooring. In 2017 we moved into a house and needed carpeting for two rooms. It was almost a disaster because the company we hired misled us on how the final installation would be done. Fortunately we discovered before it was too late to back out and were able to hire Ken's Carpets for the rescue. Not only did we get the correct installation but we got good quality carpet and padding. We went back to Ken's Carpet and Flooring a few years later for some hardwood flooring we needed for another room. Now, 6 years later we are in another house and need stairs, hallway and bedroom carpeting. Back to Ken's we went knowing the service will be professional, quality carpeting and excellent installation. We can recommend Ken's Carpets and Flooring without reservation.
Hi John, Thank you for writing this wonderful review. It has been a good 10 years that we’ve been working with you. That’s awesome. I’m pleased we were able to come to the rescue when you needed us. I’m very appreciative that you’ve come back to us over the years. If you ever need anything, just ask. All the best, Ken Walpole, Ken’s Carpets And Flooring. San Rafael
Great experience with Ken and his crew. Good communication, good installation. Love the new carpeting.
Thanks Sue, It was a pleasure. What a stunning place to live. Ken Walpole Ken’s Carpets and Flooring
I went in to their location in San Rafael and had a great experience going through their large selection to narrow down my top pick! They have SO many options and will help you with figuring out what works best both functionally and style wise. Then Ken came over to our house to help show us the sample in our home and take exact measurements. The installation day was professional, quick, and overall a great experience. We love how everything turned out! Overall there was a level of community truly feeling that our best interest was top of mind and a lot of thought and care went into everything. Ken is also a kind carrying human, which was so appreciated when making a big decision in our home! Thank you for the time and dedication! HIGHLY recommend!
Hi Lauren, Thank you for trusting us with your home and making an informed choice. My goal is to give people excellent advice so they can make a logical decision that suits their needs and you did. I appreciate you as a customer and thank you for the review. Ken Walpole Ken’s Carpets And Flooring
It was such a pleasure working with Ken to choose carpet for my stairs and LVP for the rest of my condo. He spent time with me making sure I understood the pros and cons of the choices, so that I could make a good decision for myself. I had worked with Ken's Carpets and Flooring before and had a great experience last time also. It is so much worth the time to come in, see the products, and get advice and information from someone who has a lot of experience with flooring options from the products available through the installation of the flooring.
Hi Jill, Thank you for the kind review. It was a pleasure assisting you with your project. Please call me with any questions you have regarding any of your flooring or carpet. Ken Walpole Ken’s Carpets and Flooring
I had to replace the carpet at my office after 20 years. Ken helped me identify an appropriate carpet at a reasonable cost, got it ordered and planned an install over two days with one in between, allowing time to do the job without having to move everything out at once. I was very pleased with ordering, communication, install and follow up.
Hi Helen, Thanks for the nice review. It was a pleasure working with you on your office. Ken Walpole Ken’s Carpets and Flooring
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
