Experts Reviews · Company report
Ken's Sewer Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty51−4.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Ken's Sewer Service

Eagan, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 75 septic tank services · 4.7★ from 410 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ken's Sewer Service is better than 86% of septic tank services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ken's Sewer Service is better than 75% of septic tank services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ken's Sewer Service is better than 51% of septic tank services.C
51
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ken's Sewer Service is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ken's Sewer Service is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ken's Sewer Service is better than 47% of septic tank services.C
47

Reviews for your job

Customers hired Ken's Sewer Service for 8 kinds of job.

Ken's Sewer Service for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Plumbing pipe repair”

Melinda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Dan, Chris and Angie were all amazing. They were quick, knowledgeable, friendly and efficient in fixing a leaking pipe. Will definitely Use them again and recommend their services highly.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Jan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used Ken's for years. They are great to work with and we highly recommend them. They just cleaned out main drain last month and are cleaning and bringing our dryer up to code tomorrow.

Paid $300–400Reasonable priceDrain cleaningPlumbing pipe repairSewer repair
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The servicemen were very pleasant and completed their job in a very timely manner.

Paid $300–400Reasonable priceDrain cleaningPlumbing pipe repair
Sherry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good problem solving for our specific plumbing issue. We live in a mid century home so plumbing can be more complicated.

Paid $1,000+Reasonable pricePlumbing pipe repairPlumbingPlumbing leak repair
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve had Chris replace 2 spigots now and he’s be absolutely great to work with! Very nice, very fair and as honest as they come. Both times, he’s been up front about worst case scenario options for our projects, but then made each one work under better circumstances resulting in less cost to us. You won’t get the run around AND get top quality to boot!

Faucet installationFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Summer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My dad recently had a clogged floor drain that caused some flooding. Within an hour of calling, an employee came over, fixed the issue, and the price was very reasonable! It was a very quick process from start to finish!

Plumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with Chris Plum and wife Angie from Ken’s Sewer Service. They explained what plumbing work needed to be done and the cost. Great work and happy I took recommendation and called Ken.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The only plumbing service I will ever use! Chris Plum and his apprentice wife, Angie are wonderful and very knowledgeable. Price is right too! Definitely recommend for all your plumbing needs.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken's was able to find a plumber and get one out to our house at short notice. Recommended

Plumbing pipe repairDrain cleaning+ Responsiveness
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris and Angie were awesome. They arrived with all of the parts and equipment they needed. They removed old concrete tubs, cleaned the drains, installed a new modern tub and repiped the water lines into the laundry room. When they were done the laundry room looked amazing - everything was clean, swept and tidied.…

Plumbing pipe repairDrain cleaningService not listed+ Responsiveness+ Quality+ Professionalism
Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

I got home from work only to find dirty paper towels that they used on my counter, they left the old garbage disposal in a box on the floor, they left the old faucet in a bag w all the dirty pipes on my kitchen floor where the old faucet leaked all over my floor. I have2dogs that could of gotten into the dirty…

Customer photo from Tracy's reviewCustomer photo from Tracy's review
Faucet repairPlumbing pipe repairDrain cleaning− Quality− Professionalism
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great local plumbers, quality service and very very affordable rates.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Phil7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic service. Efficient, friendly, and quality pipe repair. Had it soldered and leak free in less than 30 minutes! Responded right away with a phone call, got lucky and they were able to come out the next morning to repair our pipe to the outdoor water spigot. Just in time for our planned spring landscaping project! Thanks Ken’s!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Rhona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our toilet valve was leaking on one of the coldest nights of the year and we could not turn it off. We called Ken's Sewer and they were very responsive in taking our call on a Sunday night and instructing us on how to turn off the main water line in a safe manner until the morning. They came first thing in the…

Plumbing leak detectionPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ken's Sewer Service was fantastic. The plumber I had was Neil, he was thorough, explained to me what he needed to do to fix the issue and gave me a couple of options. It was easy to make a decision based on his information. He did a great job and did a good clean up. I highly recommend Ken's Sewer Service!

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a leaking pipe under our kitchen sink. They came promptly, worked very quickly and did a great job! Then with the extra time helped with low hot water pressure on that sink. Great value, highly professional and really easy to work with. Can’t recommend them enough!

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Brandon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called late on a Sunday evening because one of our bathroom sink valves inexplicably broke and was spraying water all over the bathroom. I expected them to charge an arm and a leg for an emergency visit but Ken calmly talked me through a quick fix that would hold us over until Monday morning when a technician…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Joshua8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Called Ken's when we found a spraying leak on our main water line where it meets the city's water meter. He got someone out quickly and also contacted the city about getting the special replacement part that was needed. From beginning-to-end, it was a very enjoyable experience and I really got the feeling that they…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lindsey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We were left in a bad situation after a botched refrigerator delivery. Ken’s Sewer Service saved the day! They were able to replace and reinstall a water line to our new fridge all in the same day. Will absolutely use again!!

Plumbing pipe repair+ Responsiveness
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Danielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$274-33% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning103$227–$453
Sewer cleaning37$271–$529
Plumbing pipe repair21$305–$1.2k
Sewer repair16$393–$2.1k
Plumbing leak detection12$57–$495
Toilet repair8$205–$593
Plumbing leak repair6$248–$1.1k
Faucet repair6$271–$659

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