iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty51−4.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 75 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.7★★★★★410 Google reviews · 7 photos
91%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for rapid response times, same-day availability, and fair pricing for services like drain clearing and sewer line repairs. Positive feedback highlights professional communication, efficient problem-solving, and courteous technicians who explain issues clearly. However, a recurring criticism in low-rated reviews involves unexpected additional costs during work, missed appointments without notice, and technicians leaving work areas messy or failing to restore items properly.
Google rating: 4.7 out of 5 from 410 reviews (91% five-star).
Reviews on this page: 410 Google reviews (356 with written comments, 1 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: November 1, 2026.
Service: Septic Tank Service serving Eagan, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Ken's Sewer ServiceSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ken's Sewer Service: 86/100 on this factor. Category median: 90.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ken's Sewer Service: 75/100 on this factor. Category median: 86.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ken's Sewer Service: 51/100 on this factor. Category median: 94.C
51
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ken's Sewer Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ken's Sewer Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ken's Sewer Service: 47/100 on this factor. Category median: 73.C
47
Bar = this company · dark tick = category median.
Star ratings
410 Google reviews we collected
4.7of 5
5 stars37491%
4 stars72%
3 stars20%
2 stars41%
1 star236%
Praise vs complaints
Phrases our text analysis found in 356 written reviews
96%praise
Praise73296%
Complaints344%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1326%
Reasonable3672%
Overpriced00%
Not sure12%
$274-33% vs typical septic tank services
Middle half of what 49 customers paid ($227–$351) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response19525%
Staff & attitude15020%
Quality & results12416%
Price & value12116%
Would recommend9512%
Communication507%
Honesty & trust314%
What customers talk about
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I did call this morning at 9am and Dan, owner, set me up with a plumber within an hour!”
“Marcus was very helpful and did a good job clearing the laundry drain.”
“Was not able to get work done called to talk to the owner and he hung up on me very unprofessional will not go back and recomend anyone to go SOMEWHERE else.”
“Not only do they provide great service, but it’s work at a very fair price.”
“…s before when discussing costs) and charged me for that too (and the horrible job).…”
“I am very impressed with the level of service we received and appreciate the fair pricing.”
“Amateurs who will try to overcharge you and not provide a professional service, like they did when I hired them.”
“I’d absolutely use them again, and I’d recommend them for anyone needing help with their sewer.”
“Will not use in the future.”
“They were very communicative throughout the process, explained everything clearly, and provided a comprehensive follow-up plan to help prevent future issues.”
“Really appreciated an honest referral instead of a forced sale.”
“I feel sick being scammed like this( I'm a senior) I used Geno's Sewer and drain.”
People customers mention
Angie20 reviews
Chris11 reviews
George10 reviews
Dan9 reviews
Plumbing5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ken's Sewer Service for 8 kinds of job. Pick one to see what they paid and said.
BBill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I have been using Ken’s for years. I have two duplex’s and between them I’ve had to called Ken’s a number of times. Not only do they provide great service, but it’s work at a very fair price. I used other companies before Ken’s, and the service was not as good!
Paid $200–400Reasonable priceDrain cleaning
SScott3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
George was great! On time and experienced.
Came out on Sunday, Figured it out on the spot and cleared it!
Paid $1–200Great priceDrain cleaning
JJessie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We are out of town so we had my father in law at our house. We found out our bathroom sink was backing up. We share the pipes with our neighbor. We live in a townhouse that shares plumbing. I put up a post because another company told us it would be 930 to fix it. Angela sent a message and that they could come…
Paid $200–400Great priceDrain cleaning
MmickiLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
My kitchen sink backed up late last night. I called a local plumber and his voicemail said he was gone until Monday, but luckily he recommended calling Ken's Sewer Service for immediate help. I did call this morning at 9am and Dan, owner, set me up with a plumber within an hour! The plumber, Holy, was amazing and…
Paid $200–400Reasonable priceDrain cleaning
EEmily6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super quick, never makes an unpleasant situation any worse or more dramatic than it needs to be, and great work. Total package.
Paid $400–600Reasonable priceDrain cleaning
BBaycliffe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been working with this company for many years and they never disappoint. I connected with Ken's Sewer Service 8:00am on a Saturday requesting service. They were on-site within a few hours and had the issue resolved a few hours after they arrived. They were very knowledgeable, communication was EXCELLENT and…
I have been using Ken’s for years. I have two duplex’s and between them I’ve had to called Ken’s a number of times. Not only do they provide great service, but it’s work at a very fair price. I used other companies before Ken’s, and the service was not as good!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 8 hours ago
Thank you for your great review. Were happy to have been around so long to help with all the different services. We hope we can help next time as well. Thank you for taking the time writing your review.
Z
zelda thomas-curti3 reviewsiTotal number of Google reviews zelda has written across all businesses on Google Maps, not just this one.
We are out of town so we had my father in law at our house. We found out our bathroom sink was backing up. We share the pipes with our neighbor. We live in a townhouse that shares plumbing. I put up a post because another company told us it would be 930 to fix it. Angela sent a message and that they could come tonight. It was already past hours and they came right out and fixed it. Needless to say it was under 300 and they are the friendliest people I have had the pleasure to work with. I do highly recommend them.
Price assessment: Great price
Price: $200–400
Services: Drain cleaning
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review! We're glad we were able to get everything taken care of quickly, especially after hours while you were out of town. At Ken’s Sewer, we believe in honest pricing, reliable service, and treating every customer like family. We truly appreciate your trust and recommendation, and we're happy we could make a stressful situation a little easier!
M
micki kallasLocal Guide · 19 reviewsiTotal number of Google reviews micki has written across all businesses on Google Maps, not just this one.
My kitchen sink backed up late last night. I called a local plumber and his voicemail said he was gone until Monday, but luckily he recommended calling Ken's Sewer Service for immediate help. I did call this morning at 9am and Dan, owner, set me up with a plumber within an hour! The plumber, Holy, was amazing and informative. He told me (kindly) what I was doing wrong: don't use corrosive chemicals (Drano, etc) on drain blockages, don't put chunky stuff (lemons, greasy meats, large amounts of anything) down the disposal. Guilty as charged! And educated me on what to do to keep the drain clear...lots of hot water at least once a week. .. easy enough.
Holy was wonderful, professional, knowledgeable, and I'll be asking for him again if I need to call Ken's Sewer. Dan, keep Holy on your roster of plumbers!!! A+
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 2 weeks ago
Thanks so much for sharing your experience! Our team is thrilled Holy could help quickly and share useful tips. We appreciate your kind words!
A
Amber Jacobsen1 reviewiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Ken’s always comes through in an emergency! We had a floor drain backup, and called Ken’s to help. They came out the same day (only a few hours later) and cleared the tree roots easily. Our property has an inconvenient cleanout location (tucked tight inside the wing wall framing of a closet), but they strategized, worked through it, and got the job done!
I’d absolutely use them again, and I’d recommend them for anyone needing help with their sewer.
Response from the owner · a month ago
Thanks so much for your kind words! Our team is glad we could help quickly and handle the tricky situation. We appreciate your recommendation!
