Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Ken's Sewer Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty51−4.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Ken's Sewer Service

Eagan, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 75 septic tank services · 4.7★ from 410 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ken's Sewer Service is better than 86% of septic tank services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ken's Sewer Service is better than 75% of septic tank services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ken's Sewer Service is better than 51% of septic tank services.C
51
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ken's Sewer Service is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ken's Sewer Service is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ken's Sewer Service is better than 47% of septic tank services.C
47

Reviews for your job

Customers hired Ken's Sewer Service for 8 kinds of job.

Ken's Sewer Service for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$393–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 41

All 16 Google reviews tagged “Sewer repair”

Jan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used Ken's for years. They are great to work with and we highly recommend them. They just cleaned out main drain last month and are cleaning and bringing our dryer up to code tomorrow.

Paid $300–400Reasonable priceDrain cleaningPlumbing pipe repairSewer repair
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George was fast, fair, professional, and highly skilled. On a Friday night, Ken's coordinated excellent service to get our sewer back on track. 100% recommend!

Sewer repair+ Responsiveness+ Quality+ Professionalism
Steven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job

Sewer repair
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt response to a sewer line issue on Saturday night. Professionally completed and very respectful of our property. Very pleasant technician.

Sewer repair
Ahava11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken’s sewer service was responsive, helpful, and so kind! I am so grateful for their assistance and high quality work. I will absolutely be using them for my future repair needs!

Sewer repair+ Responsiveness+ Punctuality+ Quality
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our line to the street was clogged and water was rising in the basement floor drain. These guys showed up on time and quickly fixed the problem—and on a Sunday. Great work at the price we agreed on!

Sewer repair+ Responsiveness+ Punctuality+ Quality
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

emergency services, got the job done

Sewer repair+ Punctuality+ Quality+ Professionalism
Marcus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It’s nice and all when the drain service comes out to your house and restored the flow of water putto themain

Sewer repairDrain cleaning+ Quality
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

The guy did a great job, but I was surprised that he didn't do anything to protect our carpet. He didn't take his boots off, wheeled the augur downstairs, didn't have his own tarps (I provided a drop sheet). Just surprising.

Sewer repair− Professionalism
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We usually get our main line (sewer) cleaned every 2 years, but forgot to have the service done (so it's been 3 years! oops!). This morning I noticed our floor drain in the laundry room was backing up. Called Ken's -- and got same day service at a very reasonable price! We're so grateful!!

Sewer repairDrain cleaning+ Responsiveness+ Quality+ Value
debLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service technician was efficient and very professional! Thank you!

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Ying7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a great experience where I was checked on during a sewage backup emergency and was directed to the steps we needed to get mitigation and pipes inspected. Greatly appreciated!

Sewer repair+ Responsiveness+ Punctuality+ Quality
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Really awesome experience today! Called about a sewer backup this morning at 9am, they had Chris out by 10am and had everything all hunky dory by noon. All for a very fair price, especially considering the quick response. Would recommend!

Sewer repair+ Responsiveness+ Punctuality+ Quality
AlanaLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

On New Years eve, our floor drain in the basement backed up. I called a company I had previously used. They said they couldn't come out until Monday and there was no way I wasn't going to use my plumbing for 4 days! I called Ken's and they showed up within the hour, fixed the problem and were incredibly affordable!…

Sewer repair+ Responsiveness+ Punctuality+ Quality
RomanLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Had a clogged sewer on a Saturday. Called Ken’s Sewer Service and somebody was here within 2 hours. Very reasonably priced and explained the situation thoroughly to me. Thrilled with how great the service was. Highly recommend.

Sewer repair+ Responsiveness+ Value
Carrie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Professionalism

Price

$274-33% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning103$227–$453
Sewer cleaning37$271–$529
Plumbing pipe repair21$305–$1.2k
Sewer repair16$393–$2.1k
Plumbing leak detection12$57–$495
Toilet repair8$205–$593
Plumbing leak repair6$248–$1.1k
Faucet repair6$271–$659

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