Experts Reviews · Company report
Kens Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%70+17Value 14%90+12.7Replies to reviews 7%63+4.5Craft & service penalty95−0.5Momentum penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Kens Automotive

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 812 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kens Automotive is better than 78% of oil change services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kens Automotive is better than 70% of oil change services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kens Automotive is better than 95% of oil change services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kens Automotive is better than 90% of oil change services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kens Automotive is better than 91% of oil change services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kens Automotive is better than 63% of oil change services.B
63

Reviews for your job

Customers hired Kens Automotive for 8 kinds of job.

Kens Automotive for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#79 / 106
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Air & cabin filter replacement”

ron1013467 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Good expertise across many of the areas of the car needing inspection or service. Cost was higher than expected, but this is in the center of town so there are not a lot of alternatives.

Reasonable priceAir & cabin filter replacementAir conditioningVehicle safety inspection
dmoore3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I started using Kens Automotive in 2022. I found them via my neighborhood Facebook page. I noticed that every time someone posted about needing an automotive shop: Kens was always mentioned. The words/reviews that folks stated were always great! I have an automobile from the late 90’s. I actually had to get a jump…

Reasonable priceCarburetor cleaningAir & cabin filter replacementExhaust
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great work and timely updates

Reasonable priceAir & cabin filter replacement
KristenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used Ken's for a few years now after being recommended to them by a friend. It's been a great experience. They're super nice, with straightforward, clear estimates before doing the work. I have a very old car, but it's reliable and runs well. My previous mechanic kept urging me to get rid of it. These guys at…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always great work and reliability. Easy to work with, love these guys!

Great priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The guys at Ken's ROCK! First, it's fun to walk into the place. The guys at the front desk and friendly, knowledgeable, and efficient. You'll get an appointment quickly and their excellent work is done on time, at a reasonable cost. No job too small, no problem too big. It's a no-brainer: go now!

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Jia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great auto shop! Always helpful and informative with their work and and any questions I've had.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Jeffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super good. Honest, superb work, huge savings, and funny

Electrical repairAir & cabin filter replacementTires
LizLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been going to kens automotive since 2019. They are trustworthy, honest and helpful. As long as I live in Philadelphia I will use kens to service my car!

Air & cabin filter replacementTiresGeneral repairs & maintenance
Ian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Consistently honest, knowledgeable and friendly. I feel zero hesitation recommending Ken's auto to my friends and family.

Air & cabin filter replacementBatteryBody & Trim
Your3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been taking my 2007 Toyota Prius to Ken and his amazing team for the many, many, many years I have owned this car. When I first purchased it, I was a newly single mom who just moved to Center City and did not have very many people that I could trust, let alone someone in a field notorious for dishonesty. In…

Air & cabin filter replacementBatteryBody & Trim+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 3%

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