Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Kens Automotive 4.8 out of 5 based on 812 reviews, with the owner responding to 12% of feedback. Customers frequently praise transparent pricing, clear communication, and quick turnaround for services like inspections, oil changes, and repairs across various vehicle makes. Recurring themes include fair costs and professional staff who avoid unnecessary work suggestions. However, lower-rated reviews criticize limited appointment availability, delayed service completion, and instances where customers felt overcharged or left without completed repairs.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
812 Google reviews we collected
Phrases our text analysis found in 663 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 663 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was prompt and professional, and the staff made sure I understood every step of the process.”
“This second time around the staff at the front desk were rude / dismissive.”
“It's a Quick and easy process to come here and get your car fixed, great staff, great service, no headaches, no worries.”
“The price was reasonable for the work done, and I appreciated the transparency in the pricing.”
“After coming here for 4 years for their overpriced and deceptive services, I'm taking my business elsewhere from now on.”
“Fairly priced, doesn’t suggest work unnecessarily, transparent pricing.”
“This is a really shady shop that charges $41 to repair a tire;”
“Fast forward: they’ve done unbelievable amazing work on my “99 Red Baby”:)!”
“…r: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tir…”
“I would definitely recommend this place to anyone in need of reliable automotive services.”
“When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection.”
“We have been using their service for 10 years, always excellent quality great communication, service, parts and availability.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Kens Automotive for 8 kinds of job. Pick one to see what they paid and said.
An up and up mechanic! I thought I had an issue with my brakes, turns out I just don’t drive my car enough lol. Fairly priced, doesn’t suggest work unnecessarily, transparent pricing. When the need arises, I’ll be back!
We have been using their service for 10 years, always excellent quality great communication, service, parts and availability. Highly recommend.
Ken is the man! I have been taking my vehicles to him for over 10 years. He has been able to troubleshoot many different makes (Japanese, Korean, German) and will always be honest with you. I have referred many friends to him and they have had the same experience. Don't waste your time at a dishonest dealer, go to Ken's first!
It's a Quick and easy process to come here and get your car fixed, great staff, great service, no headaches, no worries.
As long as I’m in Philly I’m go to Ken’s for auto services. I always trust their word and work for my car. Inspection, repairs, oil changes, they get it done and do it well. The koi fish make for a nice surprise.
If I could give this place 0 stars I would. Dropped the car off at 11am told us to come back around 1:30-2pm. Came back and they did not start it until we arrived. Got an oil change for $122 seems ridiculously high for not being competent enough to do it in a timely manner. Had to call an uber to get to work because…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 82 | — |
| Vehicle Inspection | 75 | — |
| Vehicle safety inspection | 61 | — |
| General repairs & maintenance | 51 | — |
| Tires | 47 | — |
| Brakes | 32 | — |
| Auto emissions testing | 29 | — |
| Wiper blade installation | 14 | — |
4.8 ★★★★★ 812 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
An up and up mechanic! I thought I had an issue with my brakes, turns out I just don’t drive my car enough lol. Fairly priced, doesn’t suggest work unnecessarily, transparent pricing. When the need arises, I’ll be back!
We have been using their service for 10 years, always excellent quality great communication, service, parts and availability. Highly recommend.
Ken is the man! I have been taking my vehicles to him for over 10 years. He has been able to troubleshoot many different makes (Japanese, Korean, German) and will always be honest with you. I have referred many friends to him and they have had the same experience. Don't waste your time at a dishonest dealer, go to Ken's first!
Quick and easy inspection with great service! Would recommend
It's a Quick and easy process to come here and get your car fixed, great staff, great service, no headaches, no worries.
As long as I’m in Philly I’m go to Ken’s for auto services. I always trust their word and work for my car. Inspection, repairs, oil changes, they get it done and do it well. The koi fish make for a nice surprise.
Ken’s Automative are personable and lovely. I recommend them every time.
If I could give this place 0 stars I would. Dropped the car off at 11am told us to come back around 1:30-2pm. Came back and they did not start it until we arrived. Got an oil change for $122 seems ridiculously high for not being competent enough to do it in a timely manner. Had to call an uber to get to work because they didn’t get done on time. Would not issue a discount. I am highly upset.
I recently brought my car to Kens Automotive for a vehicle inspection, and I couldn't be happier with the experience. The service was prompt and professional, and the staff made sure I understood every step of the process. The price was reasonable for the work done, and I appreciated the transparency in the pricing. The location is convenient, and the parking was easy to find. I would definitely recommend this place to anyone in need of reliable automotive services.
I’ve been going here for over 10 years! Quick & friendly responses, very knowledgeable, and very fair prices.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
