Experts Reviews · Company report
Kens Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%90+12.7Replies to reviews 7%62+4.4Craft & service penalty95−0.5Momentum penalty93−0.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Kens Automotive

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.8★ from 812 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kens Automotive is better than 78% of auto glass repair.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kens Automotive is better than 71% of auto glass repair.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kens Automotive is better than 95% of auto glass repair.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kens Automotive is better than 90% of auto glass repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kens Automotive is better than 93% of auto glass repair.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kens Automotive is better than 62% of auto glass repair.B
62

Reviews for your job

Customers hired Kens Automotive for 8 kinds of job.

Kens Automotive for auto emissions testing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto emissions testing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Auto emissions testing”

David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brought in my 1 year-old leased vehicle for a PA state inspection/emission sticker. The drop off was easy. I didn’t even have to explain that the car is new and that the BMW dealership in NJ did a full checkup required by the lease agreement. They just knew and took great care of it. Communication was great. They…

Great priceVehicle InspectionAuto emissions testing
dmoore3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I started using Kens Automotive in 2022. I found them via my neighborhood Facebook page. I noticed that every time someone posted about needing an automotive shop: Kens was always mentioned. The words/reviews that folks stated were always great! I have an automobile from the late 90’s. I actually had to get a jump…

Reasonable priceCarburetor cleaningAir & cabin filter replacementExhaust
Bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been taking my car to Ken’s for almost 10 years and have never been disappointed with their work. Pricing has always seemed reasonable. They are very clear with the breakdown of pricing and work to be done on the invoice, which they always send over after diagnostic and before continuing work or ordering…

Reasonable priceTiresGeneral repairs & maintenanceVehicle Inspection
LauraLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy to make an appointment and my service was done same-day, no surprises. Will definitely be back.

Reasonable priceVehicle InspectionAuto emissions testing
KristenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used Ken's for a few years now after being recommended to them by a friend. It's been a great experience. They're super nice, with straightforward, clear estimates before doing the work. I have a very old car, but it's reliable and runs well. My previous mechanic kept urging me to get rid of it. These guys at…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick service, honest people. This place is great!

Reasonable priceVehicle InspectionAuto emissions testing
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fair prices and honest service.

Great priceElectrical repairGeneral repairs & maintenanceAuto emissions testing
Meredith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This place is great! Efficient, communicative, trustworthy, and they won’t try to upsell or swindle you on things the car doesn’t need!

Great priceAuto emissions testingVehicle safety inspectionOil change
Deasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My go-to place for all my car needs. Everyone here is so kind and communicative (and funny). I have a quick and smooth service every time I come.

Reasonable priceTiresVehicle InspectionBrakes
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always great work and reliability. Easy to work with, love these guys!

Great priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
GemmaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Nice staff all around. got what we needed done swiftly. Thanks!

Great priceAuto emissions testingVehicle safety inspection
LawrenceLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The team over at Ken’s Automotive is great just went to get an inspection done that was a lil overdue I used their drop off service cause I was still at work. They kept me informed on the progress and as soon as the inspection was complete I just paid and was on my way. Definitely will bring my car back there again

Great priceAuto emissions testingVehicle safety inspection
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The guys at Ken's ROCK! First, it's fun to walk into the place. The guys at the front desk and friendly, knowledgeable, and efficient. You'll get an appointment quickly and their excellent work is done on time, at a reasonable cost. No job too small, no problem too big. It's a no-brainer: go now!

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
William8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love Ken’s Automotive!! They were recommended by a close family member. I recently took my Lexus to Ken’s for annual inspection and a maintenance check. They were able to schedule me right away and I had new inspection stickers within a matter of a few days. The staff there are great and the experience is a…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionAuto emissions testing
Gabrielle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They've always been honest, straightforward, and on time... year after year. Great job!

Reasonable priceAuto emissions testingVehicle safety inspectionOil change
Caitlin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I came here to get my annual PA Safety and Emission Inspection for the second year in a row, and I am glad I came back. First, I love that there is an online scheduling system and reminders come through to my email and by texts. Second, they are so punctual. So far, I have received my car same day. Third, they walk…

Great priceAuto emissions testingVehicle safety inspection
RicardoLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ive been taken my car to this guys since before the pandemic. They are nice, professional, always on time… they dont overcharge! I will continue working with them and highly recommend them.

TiresVehicle InspectionAuto emissions testing
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve always had a great experience here and use them regularly. Def recommend!

Auto emissions testingBatteryOil change
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick service, fair pricing, and cool, friendly staff

Reasonable priceTiresVehicle InspectionAuto emissions testing
JordanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and efficient.

Great priceAuto emissions testing
LaneyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My experience with Ken's Automotive was lovely! I scheduled an appointment online for my inspection and emissions, dropped my car off at 8am, and it was ready by 9:30am! The cost was presented to me upfront before I authorized work, they didn't try to sell me on anything extra, and I knew exactly what to expect in…

Great priceAuto emissions testingVehicle safety inspection
myraLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I always go to Ken’s auto for my services and annual inspection. Friendly and efficient service without upselling. Pragmatic not pushy on their recommendations. Highly recommend

Auto emissions testingOil changeTires
Meghan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Most recently just got my oil changed here and it was quick and went smoothly. They had previously helped me when my catalytic converter was stolen. They got me in right away and helped throughout the process. Very good communication. Would definitely recommend.

Auto emissions testingOil changeVehicle Inspection
ALocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Through all my decades of driving (long time) Ken’s Auto, remains my best auto repair experience, ever. A friend and her husband, referred me to Ken’s. I’ve been using Ken’s Auto, close to 10 years. He’s honest, has integrity and does excellent work!!! He kept my old Nissan running for 20 years and I never, ever had…

Auto battery maintenanceAuto brake repairAuto brake replacement
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve gone to Ken’s a couple times now and I couldn’t be happier to have found a good, honest auto mechanic in the city. Fair prices and they’re upfront with what you should expect to pay. As a single woman, you don’t usually have this type of experience at a mechanic. Highly recommended.

Auto emissions testingBrakesGeneral repairs & maintenance
SC834 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceVehicle InspectionAuto emissions testing
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto emissions testingVehicle safety inspectionOil change
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceAuto emissions testingVehicle safety inspectionOil change
Sofi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceTransmissionExhaustTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 3%

Jobs customers hired them for

Compare with