Experts Reviews · Company report
Kens Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%90+12.7Replies to reviews 7%62+4.4Craft & service penalty95−0.5Momentum penalty93−0.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Kens Automotive

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.8★ from 812 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kens Automotive is better than 78% of auto glass repair.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kens Automotive is better than 71% of auto glass repair.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kens Automotive is better than 95% of auto glass repair.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kens Automotive is better than 90% of auto glass repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kens Automotive is better than 93% of auto glass repair.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kens Automotive is better than 62% of auto glass repair.B
62

Reviews for your job

Customers hired Kens Automotive for 8 kinds of job.

Kens Automotive for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Brakes”

LydiaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

An up and up mechanic! I thought I had an issue with my brakes, turns out I just don’t drive my car enough lol. Fairly priced, doesn’t suggest work unnecessarily, transparent pricing. When the need arises, I’ll be back!

Reasonable priceBrakes
LilithLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As long as I’m in Philly I’m go to Ken’s for auto services. I always trust their word and work for my car. Inspection, repairs, oil changes, they get it done and do it well. The koi fish make for a nice surprise.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I moved to Philly and was referred to Ken’s from a neighbor. They were probably the best repair shop I have worked with.

Reasonable priceBrakes
dmoore3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I started using Kens Automotive in 2022. I found them via my neighborhood Facebook page. I noticed that every time someone posted about needing an automotive shop: Kens was always mentioned. The words/reviews that folks stated were always great! I have an automobile from the late 90’s. I actually had to get a jump…

Reasonable priceCarburetor cleaningAir & cabin filter replacementExhaust
Bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been taking my car to Ken’s for almost 10 years and have never been disappointed with their work. Pricing has always seemed reasonable. They are very clear with the breakdown of pricing and work to be done on the invoice, which they always send over after diagnostic and before continuing work or ordering…

Reasonable priceTiresGeneral repairs & maintenanceVehicle Inspection
MeganLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We've been here several times but I can't leave multiple reviews. Thankfully we have only needed maintenance and inspections and they are great for all of it. Scheduling, drop off and pick up are seamless, everyone there is professional and friendly, and they do great work. Thank you!

Reasonable priceBrakesVehicle safety inspectionOil change
Deasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My go-to place for all my car needs. Everyone here is so kind and communicative (and funny). I have a quick and smooth service every time I come.

Reasonable priceTiresVehicle InspectionBrakes
Alexandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

First time I’ve ever been and they were fantastic, my car was done in a timely matter, they were very transparent and not overpriced. As someone that doesn’t know much about cars they explained every problem and why they were fixing what they were. Will definitely go back in the future!

Reasonable priceBrakes
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Easy scheduling, good work and fair prices.

Vehicle InspectionBrakesOil change
MS14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ken’s Auto really did their thing. Straight up Scotty and Psy are top-tier service writers. They kept it real with me, broke everything down so I understood what was going on with my vehicle, and didn’t give me the runaround. Communication was on point, timing was solid, and the whole process was smooth. You can…

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Alan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Highly recommended. Never had anything but good luck here. Great shop to work with and the staff is friendly and communicative. They don't push unnecessary work and are reasonably priced for their services, I've found. It's a little bit of a drive to Chinatown from West Philly, but it's worth it for the reliable…

Reasonable priceBrakesVehicle safety inspectionOil change
Ray3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The price for my service was reasonable and their explanations were helpful. Very satisfied.

Brakes
Jia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great auto shop! Always helpful and informative with their work and and any questions I've had.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Dana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, affordable, and helpful!

Brakes
Ginny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are great! It's easy to make appointments, the service is quick, efficient, and reasonably priced, and they're a very personal bunch. I trust them completely with my car.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionWheel alignment
LizLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been going to kens automotive since 2019. They are trustworthy, honest and helpful. As long as I live in Philadelphia I will use kens to service my car!

Air & cabin filter replacementTiresGeneral repairs & maintenance
DesmondLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It’s rare to find an Auto Repair shop that you trust! I felt very comfortable and felt folks were good honest people and fixed what was needed and didn’t add on anything extra. I think I found a new mechanic!

Auto brake replacementBrakesGeneral repairs & maintenance
Ian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Consistently honest, knowledgeable and friendly. I feel zero hesitation recommending Ken's auto to my friends and family.

Air & cabin filter replacementBatteryBody & Trim
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ken’s Auto is quite literally the best mechanic I’ve ever used. They’re knowledgeable and competent and will go above and beyond for you. I’m someone who knows nothing about cars but I never have to worry that they’re trying to pull one over on me (like the countless dealerships or retail auto shops I used to…

Body & TrimBrakesExhaust
Brigid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My car broke down on a visit to Philadelphia. While an unsettling experience, I am so thankful I chose to use Ken’s Automotive for repairs. They were communicative and clear throughout the repair and I knew that I’d be taken care of even when the issue turned out to be bigger than originally expected. I wish I were…

Brakes
nat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a great job with my rear brakes the first time I went. I’ll be going back to have them work on the front brakes. Great place, good people and they even fit me in for my last minute oil change need.

BrakesOil change
ALocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Through all my decades of driving (long time) Ken’s Auto, remains my best auto repair experience, ever. A friend and her husband, referred me to Ken’s. I’ve been using Ken’s Auto, close to 10 years. He’s honest, has integrity and does excellent work!!! He kept my old Nissan running for 20 years and I never, ever had…

Auto battery maintenanceAuto brake repairAuto brake replacement
GabrielleLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve used Kens multiple times and every time they’ve been great, fixed the issue, nothing unnecessary, fair pricing.

BrakesGeneral repairs & maintenanceOil change
Emily12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We love Ken's. The team is phenomenal and very helpful in giving you options and dealing with emergencies as needed. As a women, they treat me equally and with respect, still a bit of a rarity among auto repair shops. Highly recommend.

Auto brake repairAuto tire replacementBrakes
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been going to them for routin maintenance for over a year and the service is exceptional every time. They are knowledgeable, professional, and efficient. I recommend them.

BrakesGeneral repairs & maintenanceOil change
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve gone to Ken’s a couple times now and I couldn’t be happier to have found a good, honest auto mechanic in the city. Fair prices and they’re upfront with what you should expect to pay. As a single woman, you don’t usually have this type of experience at a mechanic. Highly recommended.

Auto emissions testingBrakesGeneral repairs & maintenance
Jess6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

The service I received was fine. The first time I went, I got an oil change. I had an appt and wanted to stay and wait for the car bc they said it would take 45 minutes. After an hour, I could see my car hadn't been taken back yet and I asked if I should come back for it. They apologized profusely and explained…

BrakesOil changeVehicle Inspection
CarolLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ken is the most honest and knowledgeable mechanic I’ve ever been to! He will always try to save you money whenever possible.

BrakesOil changeTires+ Punctuality+ Quality+ Professionalism
Walker1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I didn’t get any work done on my car, but I already love this place. I was having (what I thought was) an issue with my breaks making a creaking noise. I brought it to Ken’s and showed them a video of the issue - the guy at the front immediately knew what it was and told me it didn’t need to be fixed and was…

Brakes+ Quality+ Professionalism
Your3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been taking my 2007 Toyota Prius to Ken and his amazing team for the many, many, many years I have owned this car. When I first purchased it, I was a newly single mom who just moved to Center City and did not have very many people that I could trust, let alone someone in a field notorious for dishonesty. In…

Air & cabin filter replacementBatteryBody & Trim+ Punctuality+ Quality+ Professionalism
Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceBrakesVehicle safety inspectionBattery
Soko4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryBrakesAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 3%

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