Experts Reviews · Company report
Kens Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%90+12.7Replies to reviews 7%62+4.4Craft & service penalty95−0.5Momentum penalty93−0.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Kens Automotive

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.8★ from 812 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kens Automotive is better than 78% of auto glass repair.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kens Automotive is better than 71% of auto glass repair.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kens Automotive is better than 95% of auto glass repair.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kens Automotive is better than 90% of auto glass repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kens Automotive is better than 93% of auto glass repair.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kens Automotive is better than 62% of auto glass repair.B
62

Reviews for your job

Customers hired Kens Automotive for 8 kinds of job.

Kens Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “General repairs & maintenance” · showing 20

Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

It's a Quick and easy process to come here and get your car fixed, great staff, great service, no headaches, no worries.

Great priceGeneral repairs & maintenance
LilithLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As long as I’m in Philly I’m go to Ken’s for auto services. I always trust their word and work for my car. Inspection, repairs, oil changes, they get it done and do it well. The koi fish make for a nice surprise.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Got my truck towed over for not starting. Issue was quickly resolved. Communication was great and all costs were clearly presented with no surprises. This is the only place I will be taking my truck for service from now on! 10/10

Reasonable priceTiresGeneral repairs & maintenanceAuto engine diagnostic
Brantley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I love this place! Very quick and efficient with best prices.

General repairs & maintenance
dmoore3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I started using Kens Automotive in 2022. I found them via my neighborhood Facebook page. I noticed that every time someone posted about needing an automotive shop: Kens was always mentioned. The words/reviews that folks stated were always great! I have an automobile from the late 90’s. I actually had to get a jump…

Reasonable priceCarburetor cleaningAir & cabin filter replacementExhaust
Bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been taking my car to Ken’s for almost 10 years and have never been disappointed with their work. Pricing has always seemed reasonable. They are very clear with the breakdown of pricing and work to be done on the invoice, which they always send over after diagnostic and before continuing work or ordering…

Reasonable priceTiresGeneral repairs & maintenanceVehicle Inspection
BarbLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My car needed a tune-up and inspection. The customer service at the front desk is excellent and my car is running very smoothly now. Ken's makes sure that you're satisfied with their work. Recommend

Reasonable priceGeneral repairs & maintenanceVehicle Inspection
KristenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used Ken's for a few years now after being recommended to them by a friend. It's been a great experience. They're super nice, with straightforward, clear estimates before doing the work. I have a very old car, but it's reliable and runs well. My previous mechanic kept urging me to get rid of it. These guys at…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Bobbie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The mechanics are very good; these guys really know what they're doing. I've used them on a number of occasions and Ken even set up my dash cam, something I wasn't able to do.

Great priceGeneral repairs & maintenanceOil changeTires
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fair prices and honest service.

Great priceElectrical repairGeneral repairs & maintenanceAuto emissions testing
Frances9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

After work at Ken’s and an alignment, I drove to Ohio. Such comfort!!! It drives beautifully now. Thanks!!

Reasonable priceGeneral repairs & maintenanceWheel alignment
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A great team, fast and reliable service at a fair price. My second time here and still very satisfied

Reasonable priceGeneral repairs & maintenance
Charles7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Courteous and , professional Great, prompt service!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionVehicle safety inspection
Paige5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ken’s is the best! So nice, efficient, and professional. I refuse to take my car anywhere else!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionWiper blade installation
MS14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ken’s Auto really did their thing. Straight up Scotty and Psy are top-tier service writers. They kept it real with me, broke everything down so I understood what was going on with my vehicle, and didn’t give me the runaround. Communication was on point, timing was solid, and the whole process was smooth. You can…

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
KaitlinLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They man who helped me was extremely nice and took the time to explain costs upfront as well as different options that would be more cost effective. He went above and beyond checking on different parts of my car to help diagnose the problem as well. Really solid and honest shop!!! They’ve earned a lifelong customer from me

General repairs & maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always great work and reliability. Easy to work with, love these guys!

Great priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The guys at Ken's ROCK! First, it's fun to walk into the place. The guys at the front desk and friendly, knowledgeable, and efficient. You'll get an appointment quickly and their excellent work is done on time, at a reasonable cost. No job too small, no problem too big. It's a no-brainer: go now!

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
William8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love Ken’s Automotive!! They were recommended by a close family member. I recently took my Lexus to Ken’s for annual inspection and a maintenance check. They were able to schedule me right away and I had new inspection stickers within a matter of a few days. The staff there are great and the experience is a…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionAuto emissions testing
Erik1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I called Ken’s Automotive first thing in the morning to check on availability for an oil change. They told me to drop it off as soon as possible, gave me an estimated time it would be ready, and even told me the exact amount I’d pay out the door ...no surprises, no nonsense. I showed up about 20 minutes before the…

Reasonable priceGeneral repairs & maintenanceOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 3%

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