Experts Reviews · Company report
Kens Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%90+12.7Replies to reviews 7%62+4.4Craft & service penalty95−0.5Momentum penalty93−0.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Kens Automotive

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.8★ from 812 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kens Automotive is better than 78% of auto glass repair.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kens Automotive is better than 71% of auto glass repair.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kens Automotive is better than 95% of auto glass repair.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kens Automotive is better than 90% of auto glass repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kens Automotive is better than 93% of auto glass repair.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kens Automotive is better than 62% of auto glass repair.B
62

Reviews for your job

Customers hired Kens Automotive for 8 kinds of job.

Kens Automotive for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “Vehicle Inspection” · showing 40

LilithLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As long as I’m in Philly I’m go to Ken’s for auto services. I always trust their word and work for my car. Inspection, repairs, oil changes, they get it done and do it well. The koi fish make for a nice surprise.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
ChristopherLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I recently brought my car to Kens Automotive for a vehicle inspection, and I couldn't be happier with the experience. The service was prompt and professional, and the staff made sure I understood every step of the process. The price was reasonable for the work done, and I appreciated the transparency in the pricing.…

Electrical repairSteering & suspension repairVehicle Inspection
Rebecca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I’ve been going here for over 10 years! Quick & friendly responses, very knowledgeable, and very fair prices.

Reasonable priceSteering & suspension repairVehicle InspectionWiper blade installation
Drew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolute pleasure to work with. Everything is handled quickly and at an incredibly fair price. Highly recommend.

Reasonable priceVehicle Inspection
Fred5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The service at Ken's Auto is great. They're organized, reliable, friendly, competent -- and not out to fleece you. I recently asked for an oil change because that's what I do every six months. But they said I wasn't due for one because I hadn't driven the standard 3,000 miles between oil changes. I highly recommend these guys.

Reasonable priceVehicle Inspection
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service, as always!

Vehicle InspectionWiper blade installation
JeanLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Easy appointment scheduling and same-day turnaround on my inspection with no drama. Perfect!

Great priceVehicle Inspection
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brought in my 1 year-old leased vehicle for a PA state inspection/emission sticker. The drop off was easy. I didn’t even have to explain that the car is new and that the BMW dealership in NJ did a full checkup required by the lease agreement. They just knew and took great care of it. Communication was great. They…

Great priceVehicle InspectionAuto emissions testing
dmoore3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I started using Kens Automotive in 2022. I found them via my neighborhood Facebook page. I noticed that every time someone posted about needing an automotive shop: Kens was always mentioned. The words/reviews that folks stated were always great! I have an automobile from the late 90’s. I actually had to get a jump…

Reasonable priceCarburetor cleaningAir & cabin filter replacementExhaust
Bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been taking my car to Ken’s for almost 10 years and have never been disappointed with their work. Pricing has always seemed reasonable. They are very clear with the breakdown of pricing and work to be done on the invoice, which they always send over after diagnostic and before continuing work or ordering…

Reasonable priceTiresGeneral repairs & maintenanceVehicle Inspection
Jack5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent shop! Had PA inspection done after moving from MD. Would definitely recommend.

Reasonable priceVehicle Inspection
LauraLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy to make an appointment and my service was done same-day, no surprises. Will definitely be back.

Reasonable priceVehicle InspectionAuto emissions testing
Mari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ken’s Auto was great! I just registered my car from out of state so I took it in for an inspection and an oil change, and they had everything done before noon. Great communication and kind employees!

Reasonable priceVehicle InspectionOil change
GLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Went in for a Tesla state inspection. I was able to schedule an appt online. Their system gives you automated reminder messages both before and after which were helpful. I dropped my car off at around 9 and was able to pick up later in the afternoon. Good customer service and price. Would recommend. Will go back to them in the future.

Reasonable priceVehicle Inspection
BarbLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My car needed a tune-up and inspection. The customer service at the front desk is excellent and my car is running very smoothly now. Ken's makes sure that you're satisfied with their work. Recommend

Reasonable priceGeneral repairs & maintenanceVehicle Inspection
KristenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used Ken's for a few years now after being recommended to them by a friend. It's been a great experience. They're super nice, with straightforward, clear estimates before doing the work. I have a very old car, but it's reliable and runs well. My previous mechanic kept urging me to get rid of it. These guys at…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick service, honest people. This place is great!

Reasonable priceVehicle InspectionAuto emissions testing
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very friendly and competent team. Reasonable prices and quick turnaround.

Reasonable priceTiresVehicle InspectionVehicle safety inspection
AlayneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service! Convenient and good price. I'll definitely go back for my other car needs in the future.

Reasonable priceVehicle InspectionVehicle safety inspection
Deasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My go-to place for all my car needs. Everyone here is so kind and communicative (and funny). I have a quick and smooth service every time I come.

Reasonable priceTiresVehicle InspectionBrakes
H5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast Fair Honest. Just good people.

Vehicle Inspection
Charles7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Courteous and , professional Great, prompt service!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionVehicle safety inspection
JaneLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve been a customer for several years and have recommended them to everyone who asks. They are polite, professional, and know their stuff. Just went for my annual inspection. Good price, good info. I always wait while they work on my car. Space is tight and basic and that’s fine with me. Highly recommend them!

Reasonable priceVehicle Inspection
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ken’s is a great place to get your car inspected! Very responsive and professional! Great communication and follow up too!

Reasonable priceVehicle Inspection
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Easy scheduling, good work and fair prices.

Vehicle InspectionBrakesOil change
Paige5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ken’s is the best! So nice, efficient, and professional. I refuse to take my car anywhere else!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionWiper blade installation
MS14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ken’s Auto really did their thing. Straight up Scotty and Psy are top-tier service writers. They kept it real with me, broke everything down so I understood what was going on with my vehicle, and didn’t give me the runaround. Communication was on point, timing was solid, and the whole process was smooth. You can…

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always great work and reliability. Easy to work with, love these guys!

Great priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
eliza7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Had my car’s annual inspection at Ken’s. As always, they were efficient and friendly. Thanks!

Reasonable priceVehicle Inspection
Alan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Always as promised and reasonable price. Friendly too. Timely and convenient for Center City.

Reasonable priceTiresVehicle Inspection
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The guys at Ken's ROCK! First, it's fun to walk into the place. The guys at the front desk and friendly, knowledgeable, and efficient. You'll get an appointment quickly and their excellent work is done on time, at a reasonable cost. No job too small, no problem too big. It's a no-brainer: go now!

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
RJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Dropped off for annual vehicle inspection after making an online appointment. Entire process including working with the staff, communication about vehicle pick up, and inspection was smooth.

Great priceVehicle Inspection
William8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love Ken’s Automotive!! They were recommended by a close family member. I recently took my Lexus to Ken’s for annual inspection and a maintenance check. They were able to schedule me right away and I had new inspection stickers within a matter of a few days. The staff there are great and the experience is a…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionAuto emissions testing
JeanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service and work-they fit me in at the last minute to help me. Really nice guys and worked quickly to get my tags

Vehicle Inspection
Maddie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I was in the market for a new state inspection shop after being ripped off and treated rudely the past two years at a shop closer to home. I was recommended by a friend and was so pleased with my visit. I accidentally made my appointment for the following Monday, and they squeezed me in without issue. They finished…

Reasonable priceVehicle Inspection
RicardoLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ive been taken my car to this guys since before the pandemic. They are nice, professional, always on time… they dont overcharge! I will continue working with them and highly recommend them.

TiresVehicle InspectionAuto emissions testing
Jonathan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Friendly, courteous and reliable. Price for inspection was startling because I moved from a state with $8 inspections but I would go back for repairs.

Not sureVehicle Inspection
Jia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great auto shop! Always helpful and informative with their work and and any questions I've had.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
marty8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Easy to schedule. Accommodating. Friendly.

Vehicle Inspection
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick service, fair pricing, and cool, friendly staff

Reasonable priceTiresVehicle InspectionAuto emissions testing

Show more vehicle inspection reviews (35 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 3%

Jobs customers hired them for

Compare with